Customer reviews of Les Bénédictines de Chantelle

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 357 published reviews
5 2 200 93% 4 130 6% 3 17 1% 2 2 0% 1 8 0%

Summary of reviews

The store consistently delivers top-notch product quality, with customers repeatedly citing effective, pleasant-to-use items and fragrances, including reliable performance and long-standing satisfaction with familiar products. Packaging and delivery are praised for being careful, fast, and reliable, with many orders arriving on time, well protected, and sometimes accompanied by a small gift. Online shopping experience is described as easy to navigate, with efficient order processing and repeat satisfaction across multiple orders, and customers express appreciation for responsive support and the ability to reorder familiar, trusted products. Overall, the reviews highlight dependable quality, swift and careful delivery, and a smooth, pleasant purchasing process.

Reviews 1 and 2 stars

Reset filters
A
Anne-Marie J.
Rating: 1 out of 5
following a purchase from 10/04/2026
Nothing to say
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Anne-Marie,

Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. We invite you to contact us directly to better understand your situation and find a solution together.

Best regards,
The shop team
A
Angélique G.
Rating: 2 out of 5
following a purchase from 05/04/2026
Hello, I did not receive my order from April 4, so I am disappointed, hoping to receive the products soon.
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Angélique,

We understand your disappointment regarding this delivery delay and we are sincerely sorry for it. To resolve this issue as quickly as possible, we invite you to contact us directly so that we can assist you under the best conditions.

Best regards,
The shop team.
B
BERNARD G.
Rating: 1 out of 5
following a purchase from 16/01/2026
The product is excellent BUT the delivery is NOT = at the last moment, change of the pickup point that I had chosen because it was 100 m from my office AND I had to go pick up my package at a pickup point 2 km from the office...
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Bernard,

Thank you for your feedback and we are glad that you liked the product. We understand your frustration regarding the change of pickup point and we apologize for this inconvenience. We are constantly working to improve our delivery service. Your satisfaction is our priority.

Best regards,
The Benedictines of Chantelle.
D
David A.
Rating: 1 out of 5
following a purchase from 05/09/2025
Hello, I ordered it and it was not specified that it could not be worn as a necklace. I left them a message and received no response from them, and given the price, I am very disappointed.
Translated reviews
Response from Les Bénédictines de Chantelle
Hello David,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we are committed to improving our communication. However, I advise you to check the description of each product purchased, as this rosary is 28 cm, which seems difficult to wear. Nevertheless, if you wish, we can exchange it. For that, please contact us by phone at 0470566269.

Best regards,
The Chantelle Benedictine Team
C
Christian D.
Rating: 1 out of 5
following a purchase from 30/07/2025
I thought I would receive the Chantelle milk with mimosa and jojoba and I received the one with grayish rose.
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Christian,

Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. In an effort to be more environmentally friendly and our desire to eliminate colorants, the formulation of our milk has been modified. Nevertheless, the quality of the composition remains the same. Please feel free to contact us directly to resolve this issue.

Best regards,
The Chantelle Benedictines team
B
Bernard B.
Rating: 1 out of 5
following a purchase from 10/07/2025
I ordered 6 bottles of St Wandrille beer. I only received 4. I called to inform about the error. Response: I am a liar and a thief. I am 82 years old, a retired engineer, with a good pension. It is obvious that I am lying and I am a thief. Naturally, my surroundings and the internet have a different opinion.
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Bernard,

Thank you for taking the time to share your experience. We are sorry to hear that your order was not processed as you expected. Please know that your satisfaction is our priority and we would be happy to resolve this issue with you. We have also sent you emails and called without success unfortunately. Please do not hesitate to contact us directly so that we can find a solution together.

Best regards,
The Benedictines of Chantelle
G
Ginette B.
Rating: 1 out of 5
following a purchase from 03/06/2025
I wanted to order a night cream in addition to benefit from free shipping but it didn't work, so I settled for the cream for dry skin.
Translated reviews
Response from Les Bénédictines de Chantelle
Hello Madam, indeed the offered pickup point was from €50 including tax of order. The set of body creams on promotion at €18 with the night cream totaled €47.60, so below the threshold.
I
Isabelle F.
Rating: 1 out of 5
following a purchase from 10/12/2023
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2021
poor hydration
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2020
Wrong
Translated reviews
We use cookies for audience measurement and improving user experience.