The store consistently delivers top-notch product quality, with customers repeatedly citing effective, pleasant-to-use items and fragrances, including reliable performance and long-standing satisfaction with familiar products. Packaging and delivery are praised for being careful, fast, and reliable, with many orders arriving on time, well protected, and sometimes accompanied by a small gift. Online shopping experience is described as easy to navigate, with efficient order processing and repeat satisfaction across multiple orders, and customers express appreciation for responsive support and the ability to reorder familiar, trusted products. Overall, the reviews highlight dependable quality, swift and careful delivery, and a smooth, pleasant purchasing process.
Always a pleasure to order online Even though I prefer to go to the store and meet the sisters and have a little physical exchange
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Response from Les Bénédictines de Chantelle
Hello Sylvie,
We warmly thank you for your positive feedback! It is a pleasure to know that you appreciate your online orders, even if nothing replaces human interaction in the store. We hope to welcome you again very soon to share these privileged moments.
Best regards,
The boutique team.
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didier V.
Rating: 4 out of 5
following a purchase from 20/05/2026
Hello, Quality products. It would be wise not to include the invoice when the delivery address is different from the billing address ... Otherwise, it's perfect.
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Response from Les Bénédictines de Chantelle
Hello Didier,
We warmly thank you for your feedback and your comments on the quality of our products. Your suggestion regarding the invoice is greatly appreciated and we will make sure to examine it carefully.
Best regards,
The shop team.
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Daniel B.
Rating: 4 out of 5
following a purchase from 12/05/2026
Usual perfection
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Response from Les Bénédictines de Chantelle
Hello Daniel,
Thank you very much for your positive feedback and for the rating of 4/5! We are delighted that you enjoyed your experience on our site "Les Bénédictines de Chantelle". Your satisfaction is our priority, and we will continue to work towards perfection. Please feel free to reach out to us if you have any suggestions or comments.
Best regards,
The team of Les Bénédictines de Chantelle
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Anne Laure D.
Rating: 4 out of 5
following a purchase from 25/04/2026
I only give 4 not for the products, not for the shipping, not for the packaging of the package because for all that it was great. But I had a reception issue. My package had disappeared because the label had stuck to another parcel. The after-sales service asked me for proof for the claim. Which is normal. In the end, I received a new package and I thank the Benedictines of Chantelle for that. The only thing is that I would have liked more information on the progress of the claim. I had to send texts and emails to finally get answers. Nothing dramatic because it does not take away from the seriousness and work of the company. The staff has always been correct with me. I recommend the site.
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Response from Les Bénédictines de Chantelle
Dear Anne Laure,
We sincerely thank you for your feedback and for your recommendation. We are delighted to learn that you were satisfied with our products as well as the shipping service. We apologize for the inconveniences encountered during the receipt of your package and understand the importance of being kept informed in such situations. Your feedback is valuable and we will ensure to improve our communication regarding the progress of claims. Thank you again for your trust in the Benedictines of Chantelle.
Sincerely,
The team of the Benedictines of Chantelle.
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ELISABETH S.
Rating: 4 out of 5
following a purchase from 26/04/2026
Ras
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Response from Les Bénédictines de Chantelle
Dear Élisabeth, we thank you for your feedback and are delighted that you enjoyed your experience on our site. If you have any suggestions or specific points you would like to see improved, please do not hesitate to let us know. Your opinion is valuable for continuously improving our service.
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MICHELLE F.
Rating: 4 out of 5
following a purchase from 24/04/2026
AS USUAL VERY SATISFIED WITH THE SHIPMENT
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Response from Les Bénédictines de Chantelle
Dear Michelle, we sincerely thank you for your positive feedback. We are delighted to learn that you are still satisfied with our shipments. Please feel free to share your suggestions to further improve your experience.
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Anne-Marie J.
Rating: 1 out of 5
following a purchase from 10/04/2026
Nothing to say
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Response from Les Bénédictines de Chantelle
Hello Anne-Marie,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. We invite you to contact us directly to better understand your situation and find a solution together.
Best regards,
The shop team
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BERNARD G.
Rating: 1 out of 5
following a purchase from 16/01/2026
The product is excellent BUT the delivery is NOT = at the last moment, change of the pickup point that I had chosen because it was 100 m from my office AND I had to go pick up my package at a pickup point 2 km from the office...
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Response from Les Bénédictines de Chantelle
Hello Bernard,
Thank you for your feedback and we are glad that you liked the product. We understand your frustration regarding the change of pickup point and we apologize for this inconvenience. We are constantly working to improve our delivery service. Your satisfaction is our priority.
Best regards,
The Benedictines of Chantelle.
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Pierre O.
Rating: 4 out of 5
following a purchase from 29/08/2025
no problems
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Response from Les Bénédictines de Chantelle
Hello Pierre,
We sincerely thank you for your review and for the rating of 4/5. We are delighted to hear that you encountered no problems during your experience with the Benedictines of Chantelle. Your satisfaction is our priority, and we hope to welcome you again very soon. Please feel free to share your suggestions to further improve our services.
Best regards,
The team of the Benedictines of Chantelle
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David A.
Rating: 1 out of 5
following a purchase from 05/09/2025
Hello, I ordered it and it was not specified that it could not be worn as a necklace. I left them a message and received no response from them, and given the price, I am very disappointed.
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Response from Les Bénédictines de Chantelle
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we are committed to improving our communication. However, I advise you to check the description of each product purchased, as this rosary is 28 cm, which seems difficult to wear. Nevertheless, if you wish, we can exchange it. For that, please contact us by phone at 0470566269.
Best regards,
The Chantelle Benedictine Team
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Annie K.
Rating: 4 out of 5
following a purchase from 26/07/2025
Compared to my previous orders, I was a bit disappointed not to find all the items offered in the paper catalog online. And the products no longer have the same appearance.
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Response from Les Bénédictines de Chantelle
Dear Annie,
Thank you for taking the time to share your feedback regarding your experience on our site. We are sorry to learn that some items from our paper catalog are not available online and that you noticed a change in the appearance of our products. Your feedback is valuable, and we will certainly review it to improve our offering. Please feel free to contact us directly if you have any questions or specific needs.
Sincerely,
The Benedictines of Chantelle
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Christian D.
Rating: 1 out of 5
following a purchase from 30/07/2025
I thought I would receive the Chantelle milk with mimosa and jojoba and I received the one with grayish rose.
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Response from Les Bénédictines de Chantelle
Hello Christian,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. In an effort to be more environmentally friendly and our desire to eliminate colorants, the formulation of our milk has been modified. Nevertheless, the quality of the composition remains the same. Please feel free to contact us directly to resolve this issue.
Best regards,
The Chantelle Benedictines team
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Marie-Claude H.
Rating: 4 out of 5
following a purchase from 09/07/2025
I am delighted with my received package.
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Response from Les Bénédictines de Chantelle
Dear Marie-Claude,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that you are satisfied with your package. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Benedictine team of Chantelle
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Bernard B.
Rating: 1 out of 5
following a purchase from 10/07/2025
I ordered 6 bottles of St Wandrille beer. I only received 4. I called to inform about the error. Response: I am a liar and a thief. I am 82 years old, a retired engineer, with a good pension. It is obvious that I am lying and I am a thief. Naturally, my surroundings and the internet have a different opinion.
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Response from Les Bénédictines de Chantelle
Hello Bernard,
Thank you for taking the time to share your experience. We are sorry to hear that your order was not processed as you expected. Please know that your satisfaction is our priority and we would be happy to resolve this issue with you. We have also sent you emails and called without success unfortunately. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Benedictines of Chantelle
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Maryline R.
Rating: 4 out of 5
following a purchase from 21/06/2025
Package received on the scheduled date and the package was not damaged.
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Response from Les Bénédictines de Chantelle
Dear Maryline,
We sincerely thank you for your positive feedback. We are delighted to hear that your package arrived on the scheduled date and in good condition. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Benedictines of Chantelle
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Guy L.
Rating: 4 out of 5
following a purchase from 20/06/2025
it's good but it's a bit expensive!
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Response from Les Bénédictines de Chantelle
Hello Guy,
We sincerely thank you for your feedback and for the score of 4/5 that you gave us. We are delighted that you appreciated our products. Your comment regarding the prices is important and we take note of it, as we always strive to offer good value for money while respecting the artisanal know-how that is dear to us. Please do not hesitate to get back to us with other suggestions.
Best regards,
The Benedictines of Chantelle
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Ginette B.
Rating: 1 out of 5
following a purchase from 03/06/2025
I wanted to order a night cream in addition to benefit from free shipping but it didn't work, so I settled for the cream for dry skin.
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Response from Les Bénédictines de Chantelle
Hello Madam, indeed the offered pickup point was from €50 including tax of order. The set of body creams on promotion at €18 with the night cream totaled €47.60, so below the threshold.
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Elisabeth S.
Rating: 4 out of 5
following a purchase from 11/05/2025
Delivery on time, very good product
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ETELVINA M.
Rating: 4 out of 5
following a purchase from 05/03/2025
Well packaged products
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Theresa D.
Rating: 4 out of 5
following a purchase from 24/02/2025
a beautiful discovery. very good product. thank you
I ordered 3 flavors of custard: vanilla, coffee and chocolate. For my part, the chocolate has a strange taste, but the other two suit me fine. The preparation goes very well.
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Jose S.
Rating: 4 out of 5
following a purchase from 01/01/2025
why not receive an accompanying note?
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Christian S.
Rating: 4 out of 5
following a purchase from 17/12/2024
All good.
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Guy L.
Rating: 4 out of 5
following a purchase from 27/12/2024
continue
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Marie-Christine G.
Rating: 4 out of 5
following a purchase from 11/12/2024
Had a little trouble seeing the products
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roselyne H.
Rating: 4 out of 5
following a purchase from 08/12/2024
I found that the site lacks a little fluidity of navigation
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Munsch L.
Rating: 4 out of 5
following a purchase from 08/12/2024
I use the anti-aging day cream and another night cream, they are very easy to use, I have very dry skin, and I need another cream more moisturizing, I recommend this site, very serious, Sincerely.
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Paulette D.
Rating: 4 out of 5
following a purchase from 21/11/2024
well
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catherine D.
Rating: 4 out of 5
following a purchase from 01/12/2024
user-friendly site
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Muriel D.
Rating: 4 out of 5
following a purchase from 29/10/2024
The site is easy to use, and the presentation of the products pleasant.
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Marie-Claude H.
Rating: 4 out of 5
following a purchase from 26/09/2024
Thank you for all the good products you sent me.
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Marie-christine B.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very fast delivery
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Franz S.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very good as usual
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Michel Andre P.
Rating: 4 out of 5
following a purchase from 01/09/2024
XXXX
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MARCELLE M.
Rating: 4 out of 5
following a purchase from 21/08/2024
I appreciated the welcome gift.
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Martine F.
Rating: 4 out of 5
following a purchase from 15/07/2024
Day cream and night cream very good...just a little problem when I ordered, I couldn't remove the gift wrapping, so I paid a little more with wrapped jars, even though it was for me...
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Jean G.
Rating: 4 out of 5
following a purchase from 08/07/2024
Insufficient packaging for jarred products
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