The store consistently delivers top-notch product quality, with customers repeatedly citing effective, pleasant-to-use items and fragrances, including reliable performance and long-standing satisfaction with familiar products. Packaging and delivery are praised for being careful, fast, and reliable, with many orders arriving on time, well protected, and sometimes accompanied by a small gift. Online shopping experience is described as easy to navigate, with efficient order processing and repeat satisfaction across multiple orders, and customers express appreciation for responsive support and the ability to reorder familiar, trusted products. Overall, the reviews highlight dependable quality, swift and careful delivery, and a smooth, pleasant purchasing process.
I've been ordering 4 liters of soothing eau de cologne every year for over 30 years and I'm very satisfied. Some time ago, when I received my order, it turned out that a bottle of lotion had been put in the place of a bottle of eau de cologne. I phoned to report the problem and the charming person who answered immediately sent me back a bottle of soothing water. Bravo for the quality of your products and your respect for the customer, which is becoming very rare these days!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2022
clear, well-designed site, but I often have trouble logging in with my username, even though it's correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2022
Very easy to find the products you are looking for and the products arrived in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
Easy to access, but you go for the familiar products, no suggestion to discover something else.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2022
Fast and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2022
Satisfied, as usual!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Lavender Cologne is great: sprayed on clean sheets, it's the perfect way to prepare for a good night's sleep.9
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2022
As always, excellent products and service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
Very good quality products and service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
I'm satisfied: fairly simple navigation, delivery in good conditions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
Great service from start to finish. The website, the communication during the delivery of our order and a special mention for the quality of the packaging of the products. Overall quality service. Of course, we also know the quality of the products. Well done!
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Response from Les Bénédictines de Chantelle
Hello Michel, Thank you for your review, it's great to get positive feedback!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2022
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2022
Order received quickly, nothing to report, isn't that a very nice compliment?
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Response from Les Bénédictines de Chantelle
Thank you Christiane, that's indeed a nice compliment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2022
pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2022
I haven't used the products yet, so I can't give an opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
speed, well packaged... during a telephone contact concerning a product, very good reception. for the stamps??? it's complicated, moreover I mislaid quite a few and we don't really know what they correspond to.dommage.
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Response from Les Bénédictines de Chantelle
Hello Dominique, thank you for your feedback. The stamps are points to collect that allow you to unlock different gifts from 15, 30 or 50 points. Don't hesitate to call customer service again, we can send you the loyalty card by email if you don't already have it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
good delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
We regularly use the same products, why do you think that is? ..... Of course they work!
Many thanks to the whole team and see you soon!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2022
not enough detail on the difference between body lotion and body cream
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Everything seems clear to us, up to and including delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
I discovered your shampoo at the Abbaye de Poligny boutique and since then I've become a fan of your products, especially the hand cream, which will make very pretty and useful little Christmas gifts.
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Response from Les Bénédictines de Chantelle
Hello Madam, other abbeys are indeed good ways to discover our products! We're delighted that you liked them and that they can be used as Christmas gifts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Very good products, I am very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Completely satisfied from start to finish, from navigation to delivery and then the pleasure of a very fragrant and persistent cologne.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2022
Easy, fast and very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Fast delivery and very carefully packaged products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Fast delivery, even in Belgium, carefully packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
as usual: always well served
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Easy to place order Well presented site Short time between order and delivery Excellent order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Always on time. Very good quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
I recommend: excellent products, fast and careful service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2022
Excellent all around! I am a regular and loyal customer of the house...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
The products smell great, are delicate, melt on the skin and are not greasy, perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2022
Very easy to order on the site. Order received on time and welcome gift much appreciated. Thank you so much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
Easy to use
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