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M
Rating: 4 out of 5
The site is clear and easy to use.
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Customer reviews of Les Bénédictines de Chantelle
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 357 published reviews
Summary of reviews
The store consistently delivers top-notch product quality, with customers repeatedly citing effective, pleasant-to-use items and fragrances, including reliable performance and long-standing satisfaction with familiar products. Packaging and delivery are praised for being careful, fast, and reliable, with many orders arriving on time, well protected, and sometimes accompanied by a small gift. Online shopping experience is described as easy to navigate, with efficient order processing and repeat satisfaction across multiple orders, and customers express appreciation for responsive support and the ability to reorder familiar, trusted products. Overall, the reviews highlight dependable quality, swift and careful delivery, and a smooth, pleasant purchasing process.
4 star reviews
Reset filtersR
Rating: 4 out of 5
Too bad you still can't use your loyalty points online.
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H
Rating: 4 out of 5
Easy-to-use site. Another point: the catalog sent out by post for the 70th anniversary is refined and well presented. The format is reminiscent of a sketchbook. Very tasteful and striking. A job well done!
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M
Rating: 4 out of 5
easy to use, smooth delivery.
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S
Rating: 4 out of 5
very well done, the site is clear, well documented and warm.
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T
Rating: 4 out of 5
Very fast turnaround time from order to receipt of parcel.
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R
Rating: 4 out of 5
Excellent products, correct delivery. It's a pity that you can't use the discount points online (it's not the first time I've made this remark, but nothing's changed).
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J
Rating: 4 out of 5
Good, but the products are effective but expensive...
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N
Rating: 4 out of 5
I am very satisfied with this first order. The products are of high quality and I even received a small bottle of body lotion as a gift, which I really appreciate. And the delivery was well prepared and fast. THANK YOU
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O
Rating: 4 out of 5
I order regularly from the Benedictines and appreciate the natural composition of their products.
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B
Rating: 4 out of 5
Satisfactory order RAS
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C
Rating: 4 out of 5
well
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C
Rating: 4 out of 5
As always, it's a bit hard to find your way around these sites, which go off in all directions... but that's the law of hypertext, and your site isn't too confusing. As for orders, it's a bit early to assess products that haven't yet been consumed (or hardly at all).
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D
Rating: 4 out of 5
I'm glad she's now offering a few groceries.
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C
Rating: 4 out of 5
Perfect speed packaging quality
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M
Rating: 4 out of 5
Whilst we are pleased to receive these items, we are disappointed that you no longer appear to supply the lavender fragrance in shower gel or in the larger soap which were our favourites!
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A
Rating: 4 out of 5
Good, but for several years I have accumulated 219 loyalty points and I can't figure out how to use them.
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Response from Les Bénédictines de Chantelle
Hello Madam, first of all, thank you for your loyalty revealed in this number of points! The loyalty program is explained on this page of the website: https://boutique.benedictines-chantelle.com/fr/content/31-faq-questions-frequentes . Someone will get in touch with you. In general, don't hesitate to call us if you encounter any difficulties!
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Well, I'm satisfied.
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A
Rating: 4 out of 5
I think these are very good products. Enjoy, and give a review later.
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A
Rating: 4 out of 5
Clear website Fast delivery
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A
Rating: 4 out of 5
Easy navigation, products well described but a little expensive, easy ordering and payment, very fast delivery in relay point.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
clear, well-designed site, but I often have trouble logging in with my username, even though it's correct.
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A
Rating: 4 out of 5
Easy to access, but you go for the familiar products, no suggestion to discover something else.
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A
Rating: 4 out of 5
speed, well packaged... during a telephone contact concerning a product, very good reception. for the stamps??? it's complicated, moreover I mislaid quite a few and we don't really know what they correspond to.dommage.
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Response from Les Bénédictines de Chantelle
Hello Dominique, thank you for your feedback. The stamps are points to collect that allow you to unlock different gifts from 15, 30 or 50 points. Don't hesitate to call customer service again, we can send you the loyalty card by email if you don't already have it.
A
Rating: 4 out of 5
not enough detail on the difference between body lotion and body cream
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A
Rating: 4 out of 5
Very easy to order on the site. Order received on time and welcome gift much appreciated. Thank you so much!
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A
Rating: 4 out of 5
Simple navigation
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A
Rating: 4 out of 5
Very clear website Fast order processing
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A
Rating: 4 out of 5
statisfaite
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A
Rating: 4 out of 5
I find that it's not fluid enough. I still have trouble finding the products directly.
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A
Rating: 4 out of 5
The site is pleasant and well informed about the products. I received my parcel on time. The personalized note and a welcome gift made me very happy...
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A
Rating: 4 out of 5
Very pleasant cream, but my skin is not very dry, but I still apply it in the evening. It smells very good.
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A
Rating: 4 out of 5
Easy navigation
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A
Rating: 4 out of 5
No problem.y
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A
Rating: 4 out of 5
Satisfied with my order on all my products except the body lotion which I find too thick. It has trouble penetrating. As for the day and night creams, I've only been using them for a short time, but I really like the packaging, the jar is light, the scent is very pleasant and the cream is fine and creamy. Perfect all in all.
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A
Rating: 4 out of 5
Interesting products
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A
Rating: 4 out of 5
I'd love to have the paper version
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A
Rating: 4 out of 5
pleasant
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