Customer reviews of Les Nicolettes

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 274 published reviews
5 3 080 94% 4 129 4% 3 44 1% 2 12 0% 1 9 0%

Summary of reviews

Les Nicolettes consistently delivers visually striking pieces with thoughtful design and varied options, including interchangeable charms and colorful finishes that many reviews highlight as delighting wearers and admirers alike. The shipping experience stands out for speed, careful handling, and reliable delivery, with multiple mentions of fast dispatch, careful packaging, and on-time or prompt reshipments when needed. Customer service is repeatedly praised for responsiveness and attentiveness, with examples of helpful, friendly support and professional handling of inquiries and orders. The product quality and aesthetics are repeatedly described as beautiful, well-made, and age-appropriate for children and teens, with numerous mentions of durable construction and lovely finishes that enhance everyday wear.

2 star reviews

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F
Florence B.
Rating: 2 out of 5
following a purchase from 22/06/2026
The jewelry is pretty but you used surgical steel and usually that works for me, but I had an allergy despite a prior disinfection! I ordered it in silver color and I received gold ones! So disappointed, thank you.
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Martine H.
Rating: 2 out of 5
following a purchase from 17/01/2026
Very small !!
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Annabelle I.
Rating: 2 out of 5
following a purchase from 07/08/2025
Partially disappointed with my order because the heart-shaped charms are damaged, some parts are missing glitter
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Response from Les Nicolettes
Hello Annabelle,

Thank you very much for your order

And sorry for the delay in response. I do not check reviews every day. We offer 4 ways to contact us. Please do not hesitate, we are here for that

Do not hesitate to get back to me so that we can find a solution that suits you

Thank you and have a nice day,
Lucie
C
Christiane T.
Rating: 2 out of 5
following a purchase from 20/07/2025
Je n’ai pas encore reçu la commande …vraiment très très long !!!
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Marie-Rose B.
Rating: 2 out of 5
following a purchase from 02/07/2025
Unfortunately, one of the earrings does not close. Too bad because they are really very pretty...
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Response from Les Nicolettes
Hello Marie-Rose,

First of all, thank you very much for your order :)

Then I apologize for this issue, it must have worked a bit during transport.

For your future orders, please do not hesitate to contact us directly in case of any issues: we do not always see reviews immediately. You will find our 4 contact methods here: https://www.lesnicolettes.com/pages/contactez-nicolette

I will send you another pair of hoops, to the same pickup point as your order :)

Thank you and have a nice day,
Lucie
T
Thomas M.
Rating: 2 out of 5
following a purchase from 20/05/2025
I had forgotten that my daughter ordered the earrings for a friend but I still haven't received anything to this day nor has my daughter. Is this normal? Best regards, Mrs. Thomas Muriel
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Response from Les Nicolettes
Hello Muriel,

First of all, thank you very much for your order :)

We offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette

Your order dates from May 20, on May 21 your order was shipped and it was delivered on May 23: https://www.laposte.fr/outils/suivre-vos-envois?code=87001159513596H

I am sending you privately the validation of the address you provided during the order :)

Thank you and have a nice day,
Lucie
M
Marine M.
Rating: 2 out of 5
following a purchase from 04/05/2025
I didn't receive my order Problem with delivery I think
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Response from Les Nicolettes
Hello Marine,

Yes indeed, as you explained to me, you had put your old address.

No worries, your envelope has been resent to your new address and you have received it: https://www.laposte.fr/outils/suivre-vos-envois?code=6C19903054614.

Thank you very much for your order,
Have a nice day,
Lucie
L
Laure C.
Rating: 2 out of 5
following a purchase from 02/04/2025
I did not receive the ordered colors, unless I am mistaken
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Response from Les Nicolettes
Hello Laure,

Thank you for your message, and sorry if there was an error in the order!

Feel free to get back to us, we are here for that and we offer 4 ways to contact us right here:
https://www.lesnicolettes.com/pages/contactez-nicolette

We can either send you the correct colors, or arrange an exchange or a refund, whichever you prefer

See you soon,
Lucie
E
Emilie P.
Rating: 2 out of 5
following a purchase from 27/03/2025
Disappointed with my "champagne" color charms, there is a majority of white glitter, I didn't imagine that when I saw them on the site.
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Response from Les Nicolettes
Hello Émilie,

Indeed, there is white glitter because you ordered the Ivory Champagne Tiaré charms — it is therefore a mix of champagne and white glitter.

Feel free to get back to me if you would like to exchange for the Champagne Tiaré charms or any other model :)

Thank you very much for your order and have a great day,
Lucie
H
Hulya S.
Rating: 2 out of 5
following a purchase from 19/02/2025
I'm really disapointed by the quality of the mettalic part of the earring and the heart shaped pieces cant be used with ring (is there a compatibility problem ?)
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Laurie L.
Rating: 2 out of 5
following a purchase from 17/12/2024
I didn't receive the earrings I ordered...
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Response from Les Nicolettes
Hello Laurie,

First of all, thank you very much for your order :)

I've just seen your review, which curls did you receive? Instead of which ones?

We'll send you back the right ones, of course :)

Don't hesitate to come back to us, we offer 4 ways to contact us for that :)

https://www.lesnicolettes.com/pages/contactez-nicolette

Thank you and have a nice day,
Lucie
T
Tamara C.
Rating: 2 out of 5
following a purchase from 13/10/2024
Nice look but quality is poor, gold color is leaving after only a few days.
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