English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
E
Rating: 1 out of 5
Order EPSZAAPJN brought 3 expired products. The store didn't even bother to respond to my email.
Translated reviews
Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
1 star review
Reset filtersS
Rating: 1 out of 5
I ordered 175 pieces of maple syrup candies, it also says so on the invoice and I only received 155. They indicate that I ordered a kilo but that is not true, you order them by piece (15/30/50/100/175). After my order, they changed the quantities on their website but I am still waiting for my 20 candies!
Translated reviews
L
Rating: 1 out of 5
1st order delivery error
Translated reviews
M
Rating: 1 out of 5
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
Translated reviews
H
Rating: 1 out of 5
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
Translated reviews
S
Rating: 1 out of 5
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
Translated reviews
D
Rating: 1 out of 5
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
Translated reviews
R
Rating: 1 out of 5
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
Translated reviews
C
Rating: 1 out of 5
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
Translated reviews
B
Rating: 1 out of 5
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
Translated reviews
P
Rating: 1 out of 5
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
Translated reviews
D
Rating: 1 out of 5
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
Translated reviews
M
Rating: 1 out of 5
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
L
Rating: 1 out of 5
Still as tasty as the one I tasted in Quebec
Translated reviews
R
Rating: 1 out of 5
I am still waiting for the rest of my order
Translated reviews
J
Rating: 1 out of 5
The delivery location that was 100m has been changed and moved to 2 km.
Translated reviews
W
Rating: 1 out of 5
I still haven't been delivered
Translated reviews
M
Rating: 1 out of 5
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
Translated reviews
L
Rating: 1 out of 5
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
Translated reviews
E
Rating: 1 out of 5
The product is not the same as the one bought at the store
Translated reviews
R
Rating: 1 out of 5
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
Translated reviews
M
Rating: 1 out of 5
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
Translated reviews
C
Rating: 1 out of 5
half of the order was missing
Translated reviews
C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
Translated reviews
S
Rating: 1 out of 5
Error with the order
Translated reviews
J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
Translated reviews
F
Rating: 1 out of 5
No package tracking ❌
Translated reviews
A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
Translated reviews
R
Rating: 1 out of 5
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
Translated reviews
S
Rating: 1 out of 5
Damaged package and insufficient communication on the subject.
Translated reviews
M
Rating: 1 out of 5
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
Translated reviews
V
Rating: 1 out of 5
Missing products and non-compliant products
Translated reviews
N
Rating: 1 out of 5
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
Translated reviews
E
Rating: 1 out of 5
Expired products. I sent an email but still no response.
Translated reviews
A
Rating: 1 out of 5
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
Translated reviews
S
Rating: 1 out of 5
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
Translated reviews
T
Rating: 1 out of 5
I never received the package and I have not been refunded
Translated reviews
J
Rating: 1 out of 5
I alerted by email that a product was missing, but no response or compensation received?
Translated reviews
I
Rating: 1 out of 5
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
Translated reviews
P
Rating: 1 out of 5
The cookies are not as good as we expected
Translated reviews