English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
C
Rating: 3 out of 5
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Translated reviews
Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 1 out of 5
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
Translated reviews
A
Rating: 3 out of 5
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Translated reviews
A
Rating: 2 out of 5
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
Translated reviews
M
Rating: 3 out of 5
The delivery was correct, there was still maple syrup in a box and on the jars.
Translated reviews
I
Rating: 3 out of 5
Order arrived in poor condition
Translated reviews
A
Rating: 2 out of 5
Courier UPS Lost My package.
M
Rating: 1 out of 5
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
Translated reviews
U
Rating: 1 out of 5
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
Translated reviews
C
Rating: 2 out of 5
I sent a message and a sms and got zero response.too bad.
Translated reviews
L
Rating: 1 out of 5
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
Translated reviews
D
Rating: 4 out of 5
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
Translated reviews
M
Rating: 2 out of 5
Order received but gift box not included. Message sent to customer service and no reply!
Translated reviews
P
Rating: 3 out of 5
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
Translated reviews
K
Rating: 3 out of 5
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
Translated reviews
L
Rating: 4 out of 5
Everything was very well packed.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
M
Rating: 3 out of 5
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
Translated reviews
N
Rating: 2 out of 5
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
Translated reviews
H
Rating: 4 out of 5
we're waiting for Christmas to taste the products!!!
Translated reviews
L
Rating: 2 out of 5
The box arrived ripped at the lid joint and therefore unusable.
Translated reviews
V
Rating: 4 out of 5
very fast but the boxes of cakes were covered in dust. Not very good.
Translated reviews
K
Rating: 1 out of 5
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
Translated reviews
A
Rating: 1 out of 5
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
Translated reviews
S
Rating: 1 out of 5
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
Translated reviews
J
Rating: 4 out of 5
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
Translated reviews
C
Rating: 1 out of 5
I received my gift
Translated reviews
F
Rating: 1 out of 5
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
B
Rating: 1 out of 5
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
Translated reviews
W
Rating: 4 out of 5
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
Translated reviews
E
Rating: 1 out of 5
Very bad information and no call back from the company
Translated reviews
T
Rating: 3 out of 5
Missing gift box
Translated reviews
C
Rating: 2 out of 5
Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!
Translated reviews
J
Rating: 1 out of 5
Shipped in instalments without notice.... faulty packaging
Translated reviews
K
Rating: 4 out of 5
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
A
Rating: 4 out of 5
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
Translated reviews
A
Rating: 3 out of 5
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
Translated reviews
M
Rating: 4 out of 5
Received quickly but one box was torn.
Translated reviews
L
Rating: 4 out of 5
Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.
Translated reviews