Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 2, 3 and 4 stars

Reset filters
R
Raffaella M.
Rating: 4 out of 5
following a purchase from 24/02/2024
Excellent wild blueberry juice,I take off one star because I can't get in touch with the staff via email. Written more than once with no response
Translated reviews
E
Eric H.
Rating: 4 out of 5
following a purchase from 20/02/2024
Perfect except for chronofresh delivery
Translated reviews
S
Shane S.
Rating: 1 out of 5
following a purchase from 17/02/2024
Did not arrive
Translated reviews
E
Eva D.
Rating: 4 out of 5
following a purchase from 18/02/2024
Not too long a wait for delivery and very good products.
Translated reviews
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 12/02/2024
Fast delivery
Translated reviews
A
Aurelie G.
Rating: 4 out of 5
following a purchase from 12/02/2024
Thank you for your responsiveness
Translated reviews
P
Philippe L.
Rating: 4 out of 5
following a purchase from 12/02/2024
.
Translated reviews
P
Pernille Z.
Rating: 1 out of 5
following a purchase from 09/02/2024
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
F
Florence L.
Rating: 1 out of 5
following a purchase from 11/02/2024
Parcel received quickly in good condition and the syrup is perfect.
Translated reviews
M
Marie R.
Rating: 4 out of 5
following a purchase from 07/02/2024
It was perfect, except for the fir-tree scented candle (which went in the garbage can), which had an unpleasant smell.
Translated reviews
N
Nathalie F.
Rating: 2 out of 5
following a purchase from 08/02/2024
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
Translated reviews
P
Patrick H.
Rating: 4 out of 5
following a purchase from 08/02/2024
Very good quality products with flavours that cannot be found in equivalent products and that we like to share. Fast delivery
Translated reviews
P
Paluelmarmont D.
Rating: 4 out of 5
following a purchase from 05/02/2024
Serious supplier
Translated reviews
C
Christine F.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good
Translated reviews
Y
Yolande P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Perfect
Translated reviews
B
Bethgnies J.
Rating: 3 out of 5
following a purchase from 14/01/2024
Cool
Translated reviews
P
Patricia F.
Rating: 4 out of 5
following a purchase from 28/01/2024
I was interested in the dented maple syrup tins, but it was hard to find out if there were any in stock. What a shame!
Translated reviews
H
Hélène S.
Rating: 4 out of 5
following a purchase from 28/01/2024
The maple syrup is great, but the jelly lacks flavour and is too firm.
Translated reviews
P
Patrick R.
Rating: 3 out of 5
following a purchase from 29/01/2024
Good products, but prices are too high
Translated reviews
P
Ponhak-Piset T.
Rating: 4 out of 5
following a purchase from 26/01/2024
The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.
Translated reviews
N
Nicolas D.
Rating: 4 out of 5
following a purchase from 23/01/2024
Good products, but we'd like to see the organic range expanded.
Translated reviews
S
Sandrine P.
Rating: 2 out of 5
following a purchase from 15/01/2024
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
Translated reviews
M
Monique F.
Rating: 4 out of 5
following a purchase from 21/01/2024
I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.
Translated reviews
A
Anne C.
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
Translated reviews
C
Christian D.
Rating: 4 out of 5
following a purchase from 16/01/2024
Excellent products at a very affordable price
Translated reviews
R
Richard D.
Rating: 4 out of 5
following a purchase from 14/01/2024
No complaints
Translated reviews
J
Julie B.
Rating: 3 out of 5
following a purchase from 14/01/2024
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
Translated reviews
M
Matteo M.
Rating: 1 out of 5
following a purchase from 10/01/2024
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
Translated reviews
M
Monique C.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good
Translated reviews
T
Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
Translated reviews
S
Sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
Translated reviews
B
Bernard W.
Rating: 3 out of 5
following a purchase from 10/01/2024
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
Translated reviews
B
Brigitte G.
Rating: 3 out of 5
following a purchase from 08/01/2024
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
Translated reviews
A
Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
Translated reviews
L
Ligoux A.
Rating: 3 out of 5
following a purchase from 02/01/2024
My package was missing 2 products
Translated reviews
L
Laurence B.
Rating: 3 out of 5
following a purchase from 05/01/2024
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
Translated reviews
B
Benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
Translated reviews
C
Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
Translated reviews
P
Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
Translated reviews
P
Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
Translated reviews
We use cookies for audience measurement and improving user experience.