Customer reviews of Les Trésors d’Érable

Bottles have been offered broken . Have emailed you guys to date no response now 4 days

Amber syrup is not good. Does not taste like real maple syrup.

Incomplete order, but payment in full. No news of missing items

All went well.

My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back

No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas

nothing to say, everything is perfect

not yet received my parcel!! so not happy!

I still haven't received my order

I did not receive an item I ordered, I received another one instead. Delivery time not respected.

Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

Order received promptly and as usual exceptional product super

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?

The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.

Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

Order arrived on time

UPS "locker" delivery is disconcerting.

The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....

Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.

I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.

I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!

great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!

The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.

satisfied.

Fast, efficient delivery.

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.

Parcel received well and quickly. One of the products arrived broken inside the parcel and leaked inside (not packed enough and/or indelicate deliveryman?), but replaced very quickly.