Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.
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Charline Q.
Rating: 1 out of 5
following a purchase from 20/11/2023
There is a product missing from my parcel (walnuts). I would like a refund.
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Valérie P.
Rating: 3 out of 5
following a purchase from 07/12/2023
My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.
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Marjorie G.
Rating: 1 out of 5
following a purchase from 06/12/2023
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
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Bernard K.
Rating: 1 out of 5
following a purchase from 05/12/2023
I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.
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Jerome C.
Rating: 4 out of 5
following a purchase from 05/12/2023
.
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Marco S.
Rating: 4 out of 5
following a purchase from 06/12/2023
Overall, the purchase was very convenient! But when ordering, the text could also be translated into German! The rest of the site is very well organized and clear!
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Laurence F.
Rating: 4 out of 5
following a purchase from 06/12/2023
Always very fast 👍
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Thomas P.
Rating: 3 out of 5
following a purchase from 05/12/2023
I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.
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Alain F.
Rating: 1 out of 5
following a purchase from 06/12/2023
I am missing part of my order and have not been informed...
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Arnaud M.
Rating: 1 out of 5
following a purchase from 02/12/2023
It arrived broken, I called they said they would send it back but I have no news.....
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Nicolas E.
Rating: 3 out of 5
following a purchase from 27/11/2023
After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)
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Michele M.
Rating: 4 out of 5
following a purchase from 02/12/2023
satisfied
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Jana W.
Rating: 3 out of 5
following a purchase from 04/12/2023
This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.
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Joelle A.
Rating: 2 out of 5
following a purchase from 01/12/2023
1 packet of pancake flour burst in the parcel! It was everywhere.
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Jean-Claude W.
Rating: 2 out of 5
following a purchase from 02/12/2023
A gift was planned but all I received was an empty box.
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Christine Q.
Rating: 4 out of 5
following a purchase from 01/12/2023
Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.
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Martine S.
Rating: 1 out of 5
following a purchase from 03/12/2023
Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box
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Charlotte V.
Rating: 4 out of 5
following a purchase from 30/11/2023
the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.
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Monique B.
Rating: 4 out of 5
following a purchase from 29/11/2023
I really like the cookies. I let my friends and family taste them, as well as the maple syrup.
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Delphine D.
Rating: 1 out of 5
following a purchase from 27/11/2023
The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.
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Marine J.
Rating: 2 out of 5
following a purchase from 21/11/2023
We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.
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Marjorie D.
Rating: 3 out of 5
following a purchase from 29/11/2023
Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.
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Karine M.
Rating: 2 out of 5
following a purchase from 26/11/2023
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
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David S.
Rating: 2 out of 5
following a purchase from 24/11/2023
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
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Aurélien Z.
Rating: 1 out of 5
following a purchase from 16/09/2023
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
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Cecile B.
Rating: 4 out of 5
following a purchase from 27/11/2023
i love honey with maple syrup i ordered 4 jars! thank you
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Pascal M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Ras
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Michelle É.
Rating: 3 out of 5
following a purchase from 26/11/2023
This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.
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Christine B.
Rating: 2 out of 5
following a purchase from 25/11/2023
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
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Jacques-Aurelien S.
Rating: 2 out of 5
following a purchase from 25/11/2023
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Sophie P.
Rating: 1 out of 5
following a purchase from 22/11/2023
the requested home delivery was made to a relay point even though I had paid a supplement for home delivery
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 21/11/2023
top-notch products a bit of a snag in delivery but now resolved
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Muriel B.
Rating: 3 out of 5
following a purchase from 21/11/2023
there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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Karin G.
Rating: 1 out of 5
following a purchase from 27/10/2023
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
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Thierry G.
Rating: 4 out of 5
following a purchase from 16/11/2023
As ordered
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Marie-Jo P.
Rating: 4 out of 5
following a purchase from 13/11/2023
Good products that make up for homesickness.
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Evelyne B.
Rating: 1 out of 5
following a purchase from 09/11/2023
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
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Philippe A.
Rating: 4 out of 5
following a purchase from 13/11/2023
Why promote 5 boxes when the packaging can hold 6?
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