Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.
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Marjorie D.
Rating: 3 out of 5
following a purchase from 29/11/2023
Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.
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Karine M.
Rating: 2 out of 5
following a purchase from 26/11/2023
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
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David S.
Rating: 2 out of 5
following a purchase from 24/11/2023
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
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Aurélien Z.
Rating: 1 out of 5
following a purchase from 16/09/2023
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
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CECILE B.
Rating: 4 out of 5
following a purchase from 27/11/2023
i love honey with maple syrup i ordered 4 jars! thank you
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Pascal M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Ras
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Michelle É.
Rating: 3 out of 5
following a purchase from 26/11/2023
This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.
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christine B.
Rating: 2 out of 5
following a purchase from 25/11/2023
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
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Jacques-Aurelien S.
Rating: 2 out of 5
following a purchase from 25/11/2023
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Sophie P.
Rating: 1 out of 5
following a purchase from 22/11/2023
the requested home delivery was made to a relay point even though I had paid a supplement for home delivery
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 21/11/2023
top-notch products a bit of a snag in delivery but now resolved
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Muriel B.
Rating: 3 out of 5
following a purchase from 21/11/2023
there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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Karin G.
Rating: 1 out of 5
following a purchase from 27/10/2023
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
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thierry G.
Rating: 4 out of 5
following a purchase from 16/11/2023
As ordered
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Marie-Jo P.
Rating: 4 out of 5
following a purchase from 13/11/2023
Good products that make up for homesickness.
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Evelyne B.
Rating: 1 out of 5
following a purchase from 09/11/2023
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
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Philippe A.
Rating: 4 out of 5
following a purchase from 13/11/2023
Why promote 5 boxes when the packaging can hold 6?
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Philippe S.
Rating: 1 out of 5
following a purchase from 13/11/2023
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
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Joanna D.
Rating: 3 out of 5
following a purchase from 12/11/2023
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
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Halat L.
Rating: 1 out of 5
following a purchase from 07/11/2023
I have sent a request to return my order and am being ignored by Customer Service.
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YVES B.
Rating: 4 out of 5
following a purchase from 09/11/2023
Missing the little bottle of maple syrup as a gift 😃
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Frédéric B.
Rating: 4 out of 5
following a purchase from 06/11/2023
Excellent
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Aysim S.
Rating: 1 out of 5
following a purchase from 01/11/2023
2 cans of maple syrup had dents.
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Benoit N.
Rating: 1 out of 5
following a purchase from 29/10/2023
Incomplete parcel
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jean-phlilippe G.
Rating: 2 out of 5
following a purchase from 23/10/2023
I am disappointed with the products I bought and the delivery time was very long.
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Catherine R.
Rating: 3 out of 5
following a purchase from 02/11/2023
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
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Chrystelle C.
Rating: 2 out of 5
following a purchase from 26/10/2023
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
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Yvan O.
Rating: 4 out of 5
following a purchase from 01/11/2023
Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.
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Juan P.
Rating: 4 out of 5
following a purchase from 27/10/2023
I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.
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Frédérique M.
Rating: 1 out of 5
following a purchase from 29/10/2023
The expiry date is too close. Less than a year.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 16/10/2023
I've bought 4 natural barometers but none of them work.
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Jean-Marie C.
Rating: 1 out of 5
following a purchase from 23/10/2023
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
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Zaira G.
Rating: 4 out of 5
following a purchase from 24/10/2023
One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.
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Beatrice M.
Rating: 2 out of 5
following a purchase from 23/10/2023
I have not received the correct items and still have no reply to my complaint.
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Virginie G.
Rating: 4 out of 5
following a purchase from 21/10/2023
very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).
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Alain C.
Rating: 2 out of 5
following a purchase from 21/10/2023
I am satisfied with the delivery time but I received a product that is not what I ordered.
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Donald S.
Rating: 1 out of 5
following a purchase from 19/10/2023
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
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géraldine G.
Rating: 4 out of 5
following a purchase from 23/09/2023
I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad
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