Customer reviews of Les Trésors d’Érable

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Guido V.

Rating: 1 out of 5

Published on 26/10/2023 à 17h46 following a purchase from 14/10/2023

I never received the order. Also no notification from the parcel service

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Madeleine M.

Rating: 4 out of 5

Published on 26/10/2023 à 12h56 following a purchase from 15/10/2023

Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Melodie R.

Rating: 2 out of 5

Published on 19/10/2023 à 17h46 following a purchase from 09/10/2023

Parcel arrived with two broken items ....

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Audrey S.

Rating: 1 out of 5

Published on 16/10/2023 à 17h13 following a purchase from 04/10/2023

I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.

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Francoise T.

Rating: 2 out of 5

Published on 14/10/2023 à 17h17 following a purchase from 02/10/2023

An expired product, reported immediately but no response from the after-sales service.

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Nadine C.

Rating: 1 out of 5

Published on 12/10/2023 à 17h10 following a purchase from 28/09/2023

After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...

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Charles M.

Rating: 1 out of 5

Published on 12/10/2023 à 17h05 following a purchase from 01/10/2023

Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.

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nathalie D.

Rating: 4 out of 5

Published on 11/10/2023 à 07h57 following a purchase from 14/08/2023

I appreciate the products of Quebec I went there in July I have only one desire to return.

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Christine F.

Rating: 3 out of 5

Published on 08/10/2023 à 08h53 following a purchase from 22/09/2023

I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.

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Laurence O.

Rating: 4 out of 5

Published on 07/10/2023 à 08h27 following a purchase from 24/09/2023

Good product. Good reception

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Gil L.

Rating: 2 out of 5

Published on 01/10/2023 à 17h24 following a purchase from 19/09/2023

I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen

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Kirsten G.

Rating: 4 out of 5

Published on 29/09/2023 à 14h42 following a purchase from 01/08/2023

Have ordered 4 large Peanutbutter jars .They are unfortunately only durable until the end of 2023 😏

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thierry G.

Rating: 4 out of 5

Published on 24/09/2023 à 09h10 following a purchase from 13/09/2023

nickel-plated and compliant

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BRUNO M.

Rating: 1 out of 5

Published on 23/09/2023 à 18h55 following a purchase from 13/09/2023

After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.

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Franck L.

Rating: 4 out of 5

Published on 19/09/2023 à 16h35 following a purchase from 05/09/2023

TOO BAD HOME DELIVERY IS NO LONGER POSSIBLE

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couderc N.

Rating: 3 out of 5

Published on 18/09/2023 à 18h58 following a purchase from 08/09/2023

Very satisfied with the order excellent products too bad the delivery was a few days late

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Christelle D.

Rating: 3 out of 5

Published on 16/09/2023 à 14h10 following a purchase from 05/09/2023

The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...

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Josselin P.

Rating: 4 out of 5

Published on 14/09/2023 à 17h00 following a purchase from 01/09/2023

Fine

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Betty G.

Rating: 4 out of 5

Published on 13/09/2023 à 19h59 following a purchase from 02/09/2023

Too bad no cap to close the can To keep the syrup as before In its can Super for maple syrup!!!!

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Nancy K.

Rating: 1 out of 5

Published on 01/09/2023 à 14h25 following a purchase from 20/08/2023

I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!

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Lionel B.

Rating: 4 out of 5

Published on 27/08/2023 à 16h49 following a purchase from 13/08/2023

Good, but a little long compared to the advertised lead time. +1 week.

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stoecklin rapp N.

Rating: 2 out of 5

Published on 27/08/2023 à 14h02 following a purchase from 16/08/2023

Before we received a little discovery gift it was nice. The no 😭😭😭😂

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Martine D.

Rating: 4 out of 5

Published on 26/08/2023 à 14h52 following a purchase from 12/08/2023

I'm disappointed by the pancake mix. The taste is not what I enjoyed during my stays in Canada...

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Claude B.

Rating: 4 out of 5

Published on 26/08/2023 à 11h51 following a purchase from 06/08/2023

Too bad I couldn't use my 10% off coupon.

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georges P.

Rating: 2 out of 5

Published on 26/08/2023 à 07h11 following a purchase from 13/08/2023

No respect for the delivery location, forced to take the car

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Saliha M.

Rating: 4 out of 5

Published on 20/08/2023 à 17h14 following a purchase from 09/08/2023

Fast delivery time

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jerome L.

Rating: 1 out of 5

Published on 20/08/2023 à 10h53 following a purchase from 11/07/2023

I still haven't received my parcel

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Response from Les Trésors d’Érable Published on 14/10/2023

das Paket wurde im Relais abgeholt.

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Perfumo A.

Rating: 3 out of 5

Published on 20/08/2023 à 08h48 following a purchase from 09/08/2023

I purchased cookies that arrived all crumbled

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Patricia V.

Rating: 2 out of 5

Published on 18/08/2023 à 20h44 following a purchase from 07/08/2023

1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!

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Michel C.

Rating: 4 out of 5

Published on 17/08/2023 à 17h35 following a purchase from 05/08/2023

Very good, a good and discreet maple taste and a really interesting composition BUT unfortunately too expensive for me for regular use... To be continued...

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jean-pierre C.

Rating: 2 out of 5

Published on 14/08/2023 à 16h37 following a purchase from 01/08/2023

This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.

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Gérard G.

Rating: 2 out of 5

Published on 14/08/2023 à 12h08 following a purchase from 30/07/2023

My parcel was hijacked and I was not informed of the cause.

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Laetitia L.

Rating: 4 out of 5

Published on 10/08/2023 à 21h48 following a purchase from 18/07/2023

Order satisfied Except for one article because I received an equivalent to the product initially ordered and without warning me. What's more, I can't consume it in time, which is really too close...in fact, the order was received on August 4, and I can only consume the article from August 26 for family reasons and...dlc on August 20 for 4 packets (100g sausage packets, impossible to eat all at once) and the last 2 packets on August 31...

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Jean-Yves C.

Rating: 4 out of 5

Published on 10/08/2023 à 18h42 following a purchase from 07/07/2023

yum

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Francis R.

Rating: 2 out of 5

Published on 10/08/2023 à 17h53 following a purchase from 29/06/2023

I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0

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Xavier H.

Rating: 3 out of 5

Published on 09/08/2023 à 09h20 following a purchase from 15/07/2023

I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.

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Catherine H.

Rating: 4 out of 5

Published on 08/08/2023 à 20h45 following a purchase from 07/07/2023

Complete order, very well packaged, perfect

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Alain T.

Rating: 3 out of 5

Published on 25/07/2023 à 09h24 following a purchase from 11/03/2023

Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....

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Uwe F.

Rating: 3 out of 5

Published on 17/07/2023 à 11h21 following a purchase from 28/06/2023

The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.

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