Customer reviews of Les Trésors d’Érable

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JEAN A.

Rating: 2 out of 5

Published on 09/07/2023 à 17h03 following a purchase from 28/06/2023

The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels

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jerome J.

Rating: 4 out of 5

Published on 09/07/2023 à 06h51 following a purchase from 28/06/2023

A very good site, with excellent products and average prices. But it should refocus on delivery, especially to relay points (check the details of the relay point requested when ordering before sending the parcel).

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Alexandrine F.

Rating: 1 out of 5

Published on 08/07/2023 à 17h17 following a purchase from 26/06/2023

Order not complete! Never got a reply to my complaint!

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Michelle É.

Rating: 2 out of 5

Published on 07/07/2023 à 09h54 following a purchase from 08/05/2023

I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.

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JF F.

Rating: 4 out of 5

Published on 07/07/2023 à 06h06 following a purchase from 24/06/2023

Excellent products and service

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Lise G.

Rating: 4 out of 5

Published on 06/07/2023 à 12h04 following a purchase from 26/06/2023

Hello It's true that I'm very satisfied with the products I've bought from you. Would it be possible to have a regular delivery every 2 months ( 10 canes maple syrup + 5 boxes maple cookies) Thank you for your reply.

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Simone C.

Rating: 3 out of 5

Published on 06/07/2023 à 08h47 following a purchase from 24/06/2023

The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!

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Gérard M.

Rating: 2 out of 5

Published on 05/07/2023 à 12h25 following a purchase from 14/04/2023

Maple Trees are unable to ensure proper delivery by their chosen carriers.

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Frederic S.

Rating: 3 out of 5

Published on 25/06/2023 à 11h11 following a purchase from 15/06/2023

Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.

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Stéphanie G.

Rating: 4 out of 5

Published on 22/06/2023 à 18h07 following a purchase from 11/06/2023

Fast delivery and package as ordered

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Lieve H.

Rating: 4 out of 5

Published on 21/06/2023 à 19h55 following a purchase from 11/06/2023

Fast delivery, smooth handling. Good products.

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Bernard C.

Rating: 4 out of 5

Published on 18/06/2023 à 14h51 following a purchase from 07/06/2023

On-time delivery in accordance with the commitment forecast by telephone communication.

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Priscil D.

Rating: 4 out of 5

Published on 15/06/2023 à 13h48 following a purchase from 04/06/2023

We would have liked to have received a small gift from you, given the number of bottles we took from you.

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Céline G.

Rating: 3 out of 5

Published on 09/06/2023 à 17h56 following a purchase from 26/05/2023

The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.

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Ann W.

Rating: 4 out of 5

Published on 02/06/2023 à 02h03 following a purchase from 20/05/2023

You wrapped the bottles very well, the box looked a bit beaten up, I was scared to open it but everything was perfect, thanks. This makes a great gift.

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Didier R.

Rating: 1 out of 5

Published on 25/05/2023 à 17h25 following a purchase from 11/05/2023

The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...

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Response from Les Trésors d’Érable Published on 13/06/2023

Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen

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Francis R.

Rating: 4 out of 5

Published on 25/05/2023 à 14h39 following a purchase from 10/05/2023

Transport (delivery price) for Belgium is too high. The product is very good.

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Emilie H.

Rating: 4 out of 5

Published on 25/05/2023 à 13h36 following a purchase from 12/05/2023

Package conforms. Very satisfied.

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Philippe C.

Rating: 4 out of 5

Published on 23/05/2023 à 07h54 following a purchase from 07/05/2023

I would like to thank you for the excellent service. Sincerely

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Joachim F.

Rating: 4 out of 5

Published on 21/05/2023 à 08h38 following a purchase from 09/05/2023

Unfortunately, not all items were available in the store. Everything else TippTopp!

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Michele V.

Rating: 2 out of 5

Published on 20/05/2023 à 20h30 following a purchase from 07/05/2023

One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed

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CATA N.

Rating: 4 out of 5

Published on 20/05/2023 à 19h50 following a purchase from 08/05/2023

Well

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Hervé D.

Rating: 4 out of 5

Published on 17/05/2023 à 11h03 following a purchase from 07/05/2023

Glad to have found in France this whisky that I had tasted in Montreal

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Philippe G.

Rating: 4 out of 5

Published on 17/05/2023 à 08h06 following a purchase from 06/05/2023

Hello, Fast and quality service. But a little disappointed by the product itself: WINE that does not correspond to the European taste standard (gas residue, slightly "sweet")

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Volker S.

Rating: 3 out of 5

Published on 12/05/2023 à 11h50 following a purchase from 30/04/2023

Have received order only half. Other half was delivered after complaint

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Mattia V.

Rating: 1 out of 5

Published on 11/05/2023 à 18h37 following a purchase from 26/03/2023

They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money

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Response from Les Trésors d’Érable Published on 30/07/2023

Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t

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Patric B.

Rating: 2 out of 5

Published on 05/05/2023 à 07h58 following a purchase from 23/04/2023

Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.

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Rapy M.

Rating: 4 out of 5

Published on 01/05/2023 à 16h38 following a purchase from 19/04/2023

Top products Very satisfied

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Sybille T.

Rating: 4 out of 5

Published on 27/04/2023 à 19h07 following a purchase from 16/04/2023

Very satisfied with my order. A downside however for the box of herbal tea that arrived literally crushed under the beers. It was to offer to a lover of herbal tea and for the blow we could not offer because the packaging was ruined.

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Mélissa S.

Rating: 3 out of 5

Published on 26/04/2023 à 16h04 following a purchase from 15/04/2023

I ordered a box set but did not receive the glasses

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ARNAUD M.

Rating: 3 out of 5

Published on 23/04/2023 à 17h00 following a purchase from 12/04/2023

Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.

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ODETTE J.

Rating: 4 out of 5

Published on 22/04/2023 à 10h55 following a purchase from 11/04/2023

Some cookies were broken

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Marie-claudine B.

Rating: 3 out of 5

Published on 21/04/2023 à 19h11 following a purchase from 10/04/2023

Satisfied with the products but problem with the delivery. Error of relay package and no explanation.

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jean M.

Rating: 4 out of 5

Published on 18/04/2023 à 16h51 following a purchase from 24/03/2023

9

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Jonathan B.

Rating: 1 out of 5

Published on 16/04/2023 à 14h26 following a purchase from 05/04/2023

Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.

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Response from Les Trésors d’Érable Published on 11/05/2023

Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit

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Jocelyne A.

Rating: 1 out of 5

Published on 15/04/2023 à 13h08 following a purchase from 04/04/2023

I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery

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Cédric D.

Rating: 4 out of 5

Published on 13/04/2023 à 19h53 following a purchase from 03/04/2023

Very satisfied with my purchase as usual but not with the delivery company that drops off at the relay point without being c***r to deliver to individuals yet there was someone at home, usually I put 5 stars change the delivery person.

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Jessica G.

Rating: 4 out of 5

Published on 10/04/2023 à 21h09 following a purchase from 30/03/2023

Nice discovery! It was my first order, certainly not the last. Thank you

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Laurent D.

Rating: 1 out of 5

Published on 10/04/2023 à 08h44 following a purchase from 29/03/2023

I did not receive my package

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Response from Les Trésors d’Érable Published on 27/04/2023

Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme

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Chantal D.

Rating: 3 out of 5

Published on 30/03/2023 à 17h43 following a purchase from 18/03/2023

Perfect

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