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P
Rating: 1 out of 5
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very good
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D
Rating: 1 out of 5
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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M
Rating: 1 out of 5
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
L
Rating: 1 out of 5
Still as tasty as the one I tasted in Quebec
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R
Rating: 1 out of 5
I am still waiting for the rest of my order
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D
Rating: 4 out of 5
Nothing to report. Between the order and the delivery, everything went very well.
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J
Rating: 1 out of 5
The delivery location that was 100m has been changed and moved to 2 km.
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E
Rating: 2 out of 5
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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E
Rating: 2 out of 5
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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O
Rating: 4 out of 5
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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A
Rating: 4 out of 5
Fast delivery Very serious packaging Delicious products
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M
Rating: 2 out of 5
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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G
Rating: 4 out of 5
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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W
Rating: 1 out of 5
I still haven't been delivered
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M
Rating: 1 out of 5
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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L
Rating: 1 out of 5
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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F
Rating: 3 out of 5
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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N
Rating: 4 out of 5
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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E
Rating: 1 out of 5
The product is not the same as the one bought at the store
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L
Rating: 4 out of 5
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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D
Rating: 3 out of 5
Did not receive my entire order. Difficulty getting quick responses from customer service...
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R
Rating: 1 out of 5
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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C
Rating: 4 out of 5
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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S
Rating: 2 out of 5
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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P
Rating: 4 out of 5
Well received on time. Small downside, the boxes are all dented.
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L
Rating: 2 out of 5
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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N
Rating: 4 out of 5
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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S
Rating: 2 out of 5
I am disappointed, the cans of maple syrup were dented despite good packaging.
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E
Rating: 3 out of 5
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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M
Rating: 1 out of 5
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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J
Rating: 4 out of 5
I still haven't received my syrup nor received information on the follow-up
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M
Rating: 4 out of 5
very happy with the package BUT torn on one side as if someone wanted to see inside
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C
Rating: 1 out of 5
half of the order was missing
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C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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S
Rating: 1 out of 5
Error with the order
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J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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R
Rating: 2 out of 5
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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F
Rating: 1 out of 5
No package tracking ❌
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C
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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