Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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Cartier C.
Rating: 3 out of 5
following a purchase from 24/03/2026
Small preparation problem, quantity too small for maple syrup
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Virginie S.
Rating: 3 out of 5
following a purchase from 22/03/2026
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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Frederic S.
Rating: 4 out of 5
following a purchase from 18/03/2026
only negative remark... the prices are a bit excessive on certain products. Everything else is perfect (quality, speed, packaging....)
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Louis L.
Rating: 1 out of 5
following a purchase from 11/03/2026
1st order delivery error
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François T.
Rating: 4 out of 5
following a purchase from 15/03/2026
very good liqueur, biscuits too but soften quickly, terribly excellent
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Marie R.
Rating: 1 out of 5
following a purchase from 03/03/2026
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
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Dominique T.
Rating: 4 out of 5
following a purchase from 25/02/2026
Nothing
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Hasna S.
Rating: 1 out of 5
following a purchase from 25/02/2026
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
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Valérie V.
Rating: 2 out of 5
following a purchase from 27/01/2026
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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Sophie J.
Rating: 1 out of 5
following a purchase from 16/01/2026
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
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Alexandra J.
Rating: 2 out of 5
following a purchase from 03/02/2026
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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Ivonne Jeannette S.
Rating: 4 out of 5
following a purchase from 01/02/2026
Unfortunately, the goods did not arrive exactly as I ordered. Instead of six half-liter maple water, I received three 1-liter packages.
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Vincent T.
Rating: 3 out of 5
following a purchase from 30/11/2025
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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Diane V.
Rating: 1 out of 5
following a purchase from 26/01/2026
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
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Frédéric A.
Rating: 2 out of 5
following a purchase from 21/01/2026
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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Ram H.
Rating: 1 out of 5
following a purchase from 21/01/2026
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
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Christian S.
Rating: 1 out of 5
following a purchase from 20/01/2026
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
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Bernard B.
Rating: 1 out of 5
following a purchase from 16/01/2026
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
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Denis R.
Rating: 4 out of 5
following a purchase from 16/01/2026
I am not satisfied with my last order. I received an email giving me a 15% discount with a minimum around 65€. When I took advantage of this offer, the minimum had risen to 115€! And all this while respecting the deadline. I reported it during my order. No reaction from you! Otherwise, I received the ordered products, but with a 10% discount. Thank you for responding.
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Patricia C.
Rating: 2 out of 5
following a purchase from 19/01/2026
The maple syrup boxes were all crushed while the carton was intact.
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Patrick M.
Rating: 1 out of 5
following a purchase from 19/01/2026
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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Joel C.
Rating: 4 out of 5
following a purchase from 19/01/2026
Very good
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Denis V.
Rating: 1 out of 5
following a purchase from 17/01/2026
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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Martin V.
Rating: 1 out of 5
following a purchase from 18/01/2026
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
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Laurence D.
Rating: 1 out of 5
following a purchase from 02/01/2026
Still as tasty as the one I tasted in Quebec
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Rene G.
Rating: 1 out of 5
following a purchase from 17/12/2025
I am still waiting for the rest of my order
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Denis D.
Rating: 4 out of 5
following a purchase from 14/01/2026
Nothing to report. Between the order and the delivery, everything went very well.
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Jean-Hubert D.
Rating: 1 out of 5
following a purchase from 05/01/2026
The delivery location that was 100m has been changed and moved to 2 km.
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Emmanuelle C.
Rating: 2 out of 5
following a purchase from 09/01/2026
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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Elise V.
Rating: 2 out of 5
following a purchase from 09/01/2026
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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Osman A.
Rating: 4 out of 5
following a purchase from 05/01/2026
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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Alain R.
Rating: 4 out of 5
following a purchase from 04/01/2026
Fast delivery Very serious packaging Delicious products
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Magali P.
Rating: 2 out of 5
following a purchase from 19/12/2025
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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Gregory M.
Rating: 4 out of 5
following a purchase from 28/12/2025
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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Wahiba D.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't been delivered
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Marion P.
Rating: 1 out of 5
following a purchase from 27/12/2025
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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Lucile D.
Rating: 1 out of 5
following a purchase from 20/12/2025
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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Fabienne Y.
Rating: 3 out of 5
following a purchase from 16/12/2025
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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Nadège M.
Rating: 4 out of 5
following a purchase from 11/12/2025
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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