Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1, 2, 3 and 4 stars

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Pascale G.
Rating: 4 out of 5
following a purchase from 27/11/2021
It's the delivery that's a problem!!! GLS, really not top!!! otherwise, the company is efficient!!!
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Aude B.
Rating: 4 out of 5
following a purchase from 26/11/2021
Good value for money, excellent order processing and tracking. Very good products.
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Philippe B.
Rating: 4 out of 5
following a purchase from 21/11/2021
Quick and tasty
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Loreen M.
Rating: 3 out of 5
following a purchase from 20/11/2021
The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!
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Jennifer S.
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good despite a small oversight in the order but problem quickly resolved
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Laurence D.
Rating: 3 out of 5
following a purchase from 18/11/2021
Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.
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Alain D.
Rating: 3 out of 5
following a purchase from 18/11/2021
A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.
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Céline S.
Rating: 3 out of 5
following a purchase from 16/11/2021
I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.
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Patrick S.
Rating: 4 out of 5
following a purchase from 16/11/2021
Everything was fine, except for the delivery because the Point Relais no longer exists and your carrier had dropped it off there anyway. Fortunately, the relay point gave it to me anyway, even though it had long since indicated that it was no longer a relay point.
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Helene B.
Rating: 3 out of 5
following a purchase from 13/11/2021
I could not apply the promised discount, I got a coupon but I have to recommend
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Martine C.
Rating: 4 out of 5
following a purchase from 10/11/2021
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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Dominique A.
Rating: 4 out of 5
following a purchase from 10/11/2021
Super fast service. Everything well packaged, appreciated the little gift of cookies. Only negative note the service with GLS which did not transcribe the address well. But after several calls and messages the package arrived safely
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Florence T.
Rating: 3 out of 5
following a purchase from 30/10/2021
My package was incomplete when it was delivered.
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NATHALIE I.
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast and careful delivery, items as per photos
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Nanouk C.
Rating: 4 out of 5
following a purchase from 31/10/2021
The package was received on time! Very good products
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Angelika S.
Rating: 4 out of 5
following a purchase from 01/11/2021
Fast delivery which was also very well packaged. The goods are delivered undamaged (bottle and 2 glasses).
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roland K.
Rating: 4 out of 5
following a purchase from 29/10/2021
Order received quickly.
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Josiane L.
Rating: 1 out of 5
following a purchase from 15/10/2021
I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!
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Response from Les Trésors d’Érable
Guten Tag, Madame,
Ihre Bestellung wurde am 19. Oktober an der Relaisstelle zugestellt, am 21. Oktober haben Sie die Rücksendung an den Absender beantragt, und am 25. Oktober um 17:53 Uhr und 26 Sekunden erfolgte die Rückerstattung.
Mit freundlichen Grüßen
M
Magali J.
Rating: 3 out of 5
following a purchase from 27/10/2021
Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.
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patricia B.
Rating: 4 out of 5
following a purchase from 18/10/2021
Ras it corresponds to my expectations
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Jean-Pierre T.
Rating: 4 out of 5
following a purchase from 18/10/2021
The delivery was fast and the products ordered arrived in good condition.
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catherine R.
Rating: 3 out of 5
following a purchase from 15/10/2021
The products ok arrived two boxes dented but that's nothing. Delivery late by one day. Without having been warned by mail. I had to wait a whole day to receive my order. I'm very happy with the quality of the products.
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Jean-Marie C.
Rating: 4 out of 5
following a purchase from 12/10/2021
Order validated quickly, fast delivery, no problems.
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Uwe H.
Rating: 4 out of 5
following a purchase from 12/10/2021
Two very good and tasty gentle droplets Always again
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odile F.
Rating: 4 out of 5
following a purchase from 12/10/2021
I would have told you: EVERYTHING really perfect... But the Pop-Corns were not too edible.... But that's okay...
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JOSE C.
Rating: 4 out of 5
following a purchase from 05/10/2021
incomplete order
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marie S.
Rating: 4 out of 5
following a purchase from 10/10/2021
The maple syrup of your brand is really the best I have tasted (for my part, I mix, in equal parts, golden and amber), the whisky liqueur is a new experience for European palates used to traditions, I must come back!
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François M.
Rating: 4 out of 5
following a purchase from 10/10/2021
I received my order very quickly. But the bottle is dirty, with traces of liquids... I hope it is not due to a leak during transport...
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Nadja M.
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good
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Thytouan H.
Rating: 4 out of 5
following a purchase from 07/10/2021
Everything was fine except for the tea canister which arrived dented
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claire C.
Rating: 4 out of 5
following a purchase from 03/10/2021
Excellent
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sonia L.
Rating: 4 out of 5
following a purchase from 04/10/2021
Very good
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Delphine F.
Rating: 4 out of 5
following a purchase from 25/09/2021
Good product, delivery is quite fast. I recommend this brand 😊
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 28/09/2021
Almost perfect. I actually received a maple black tea instead of a cranberry black tea. Other than that, it's clear.
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Angélique B.
Rating: 4 out of 5
following a purchase from 27/09/2021
I'm very pleased with the service and the quality of the product.
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Tony F.
Rating: 4 out of 5
following a purchase from 24/09/2021
Not yet tasted all the products purchased but so far not disappointed
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Valerie R.
Rating: 4 out of 5
following a purchase from 25/09/2021
Well
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Marc T.
Rating: 4 out of 5
following a purchase from 18/09/2021
The parcel was delivered quickly, as per the pictures on the website. All products received were delicious
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Marie-Pierre M.
Rating: 4 out of 5
following a purchase from 11/09/2021
Very good
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Yoann D.
Rating: 4 out of 5
following a purchase from 07/09/2021
Between the order and the receipt of the package, very fast. A plus
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