Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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Tania S.
Rating: 1 out of 5
following a purchase from 22/10/2025
I never received the package and I have not been refunded
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Jean-Michel M.
Rating: 1 out of 5
following a purchase from 15/10/2025
I alerted by email that a product was missing, but no response or compensation received?
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LAURENCE G.
Rating: 2 out of 5
following a purchase from 07/10/2025
Package received with broken goods inside, I sent them a message and to this day no response
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Francois G.
Rating: 4 out of 5
following a purchase from 22/10/2025
Fast shipping But ... Expiration date too short
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Laurence P.
Rating: 4 out of 5
following a purchase from 21/10/2025
Very good plan, effective and fast delivery, and the cakes are excellent
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Alice P.
Rating: 2 out of 5
following a purchase from 22/10/2025
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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Nadia R.
Rating: 2 out of 5
following a purchase from 19/10/2025
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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Isabelle G.
Rating: 1 out of 5
following a purchase from 12/10/2025
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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Danielle C.
Rating: 3 out of 5
following a purchase from 13/10/2025
Perfect
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Pierrick A.
Rating: 1 out of 5
following a purchase from 13/10/2025
The cookies are not as good as we expected
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MARIE F.
Rating: 1 out of 5
following a purchase from 12/10/2025
Very good product
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Christiane L.
Rating: 4 out of 5
following a purchase from 10/10/2025
Order delivered quickly but the cookies did not arrive whole. Too bad!
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Laure A.
Rating: 2 out of 5
following a purchase from 09/10/2025
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Aurelie M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I received expired products that were 6 months old, for a first order I am quite disappointed.
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Emilie T.
Rating: 3 out of 5
following a purchase from 04/10/2025
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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Ghislain P.
Rating: 3 out of 5
following a purchase from 01/10/2025
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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Claire L.
Rating: 4 out of 5
following a purchase from 26/09/2025
very good
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Maryse D.
Rating: 4 out of 5
following a purchase from 28/09/2025
Order arrived very quickly, in very good condition, complete and very good products
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Evelyne D.
Rating: 3 out of 5
following a purchase from 26/09/2025
Two packets of biscuits were missing from the received package.
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Edith D.
Rating: 4 out of 5
following a purchase from 22/09/2025
I love the products! I took away one star because the cakes were expired.
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Suzanne M.
Rating: 1 out of 5
following a purchase from 19/09/2025
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Yann G.
Rating: 2 out of 5
following a purchase from 19/09/2025
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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Clive R.
Rating: 2 out of 5
following a purchase from 14/09/2025
not warned that my package had arrived
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Nathalie H.
Rating: 1 out of 5
following a purchase from 12/09/2025
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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Danielle B.
Rating: 1 out of 5
following a purchase from 05/09/2025
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Yaya S.
Rating: 4 out of 5
following a purchase from 07/09/2025
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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Jean Pierre O.
Rating: 4 out of 5
following a purchase from 04/09/2025
Excellent
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Paul C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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Sylvain E.
Rating: 4 out of 5
following a purchase from 02/09/2025
Too bad the delivery went very badly. UPS regularly messes up like many carriers
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Anne lise Q.
Rating: 3 out of 5
following a purchase from 02/09/2025
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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magali S.
Rating: 3 out of 5
following a purchase from 31/08/2025
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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Marc L.
Rating: 4 out of 5
following a purchase from 31/08/2025
The quality of the syrup is good. Be careful with the maple butter - it is much smaller than it appears.
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CORINNE A.
Rating: 3 out of 5
following a purchase from 01/09/2025
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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Ludovic L.
Rating: 4 out of 5
following a purchase from 25/08/2025
The products met my expectations, but I am surprised by the appearance of the Celebration biscuits which seem to have had temperature change issues... Certainly the expiration date was slightly exceeded (hence the attractive price), but this has never affected the quality of biscuits...
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Karsten B.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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Gilles A.
Rating: 1 out of 5
following a purchase from 19/08/2025
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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Marc M.
Rating: 4 out of 5
following a purchase from 28/08/2025
Excellent service
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John Q.
Rating: 3 out of 5
following a purchase from 22/08/2025
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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ALFREDO S.
Rating: 1 out of 5
following a purchase from 10/08/2025
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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