Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Anne C.
Rating: 2 out of 5
following a purchase from 25/04/2025
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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Marc M.
Rating: 2 out of 5
following a purchase from 21/05/2025
Order received quickly as per specifications
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Camille B.
Rating: 1 out of 5
following a purchase from 19/05/2025
I have never received my order, already more than 10 days late and no news......
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Jean D.
Rating: 1 out of 5
following a purchase from 18/05/2025
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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Didier D.
Rating: 2 out of 5
following a purchase from 16/05/2025
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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Liesbeth K.
Rating: 1 out of 5
following a purchase from 15/05/2025
Fast delivery, good special products
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frederic L.
Rating: 4 out of 5
following a purchase from 04/02/2025
.
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samuel O.
Rating: 4 out of 5
following a purchase from 08/05/2025
Thank you very much
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Hervé D.
Rating: 4 out of 5
following a purchase from 09/05/2025
Faster delivery times than those indicated.
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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AUDREY J.
Rating: 2 out of 5
following a purchase from 04/05/2025
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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Joseph K.
Rating: 4 out of 5
following a purchase from 04/05/2025
satisfied
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Pascal B.
Rating: 2 out of 5
following a purchase from 22/04/2025
Package not delivered on two occasions Dented bottles
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Ryan H.
Rating: 2 out of 5
following a purchase from 15/04/2025
Wrong quantity received no follow uo
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Marianne H.
Rating: 4 out of 5
following a purchase from 12/04/2025
Fast delivery, well packaged, will definitely order again
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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Philippe V.
Rating: 2 out of 5
following a purchase from 02/04/2025
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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Camille K.
Rating: 1 out of 5
following a purchase from 08/04/2025
acceptable products, horrible customer service. They do not respond
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Martina D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Too bulky packaged. Products are good, but in my opinion, expensive.
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Alain R.
Rating: 4 out of 5
following a purchase from 04/04/2025
Real maple syrup with a good taste that reminds us of our stay in Canada, and for over 30 years this is the only one we have used, previously purchased on another site. Honest price, fast delivery, and serious packaging.
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Marlène D.
Rating: 1 out of 5
following a purchase from 03/04/2025
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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doris G.
Rating: 1 out of 5
following a purchase from 01/04/2025
not received yet
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Arthur G.
Rating: 1 out of 5
following a purchase from 31/03/2025
Product expired a month later, very bad customer service experience, I will not buy there again
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Claire W.
Rating: 1 out of 5
following a purchase from 27/03/2025
I did not receive the right cakes, and I did not get a response to my question about this issue.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 22/03/2025
Top
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Stevens G.
Rating: 2 out of 5
following a purchase from 08/12/2024
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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RAMI E.
Rating: 1 out of 5
following a purchase from 15/03/2025
I HAVE NOT RECEIVED MY PACKAGE
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Avi E.
Rating: 2 out of 5
following a purchase from 15/03/2025
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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Birgit S.
Rating: 3 out of 5
following a purchase from 16/03/2025
Completely overpriced but VERY delicious
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Arnaud G.
Rating: 4 out of 5
following a purchase from 14/03/2025
A few boxes of cookies were damaged because there was nothing to protect them from the shocks with the cans of maple syrup. The previous identical order was much better in this regard because the boxes of cookies were also in a protective carton.
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Claudine B.
Rating: 4 out of 5
following a purchase from 13/03/2025
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
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Thomas A.
Rating: 3 out of 5
following a purchase from 11/03/2025
Nothing you comment on. Order progressed as one would expect.
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anne marie P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
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Alejandro D.
Rating: 1 out of 5
following a purchase from 09/03/2025
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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Valérie H.
Rating: 3 out of 5
following a purchase from 01/03/2025
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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