Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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Sabina J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
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Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
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Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
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Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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Maeva P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
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Eric P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Order arrived incomplete but quickly rectified.
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Samuel O.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very fast and efficient THANK YOU
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Sandrine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
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Jürgen K.
Rating: 3 out of 5
following a purchase from 21/01/2025
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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Christine V.
Rating: 1 out of 5
following a purchase from 15/01/2025
I never received my order, and I haven't heard back from customer service in over a week.
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Markus P.
Rating: 1 out of 5
following a purchase from 17/01/2025
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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Sylvaine L.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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Elisabeth L.
Rating: 3 out of 5
following a purchase from 07/01/2025
All the soup cans arrived dented, but the rest were fine.
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Jeanne L.
Rating: 3 out of 5
following a purchase from 14/01/2025
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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Sylvaine M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Reminds us of our trip to Quebec ☺️
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
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Véronique B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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Hussein M.
Rating: 2 out of 5
following a purchase from 07/01/2025
Free delivery charge of €2.50 for every €100 spent.
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Christine C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
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Martine M.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
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Jerome C.
Rating: 4 out of 5
following a purchase from 05/01/2025
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
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Hervé P.
Rating: 3 out of 5
following a purchase from 05/01/2025
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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Coralie D.
Rating: 3 out of 5
following a purchase from 02/01/2025
Very good products, long delivery
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Locilia H.
Rating: 4 out of 5
following a purchase from 30/12/2024
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
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Yvon L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Apart from transport: RAS . Do you only have UPS?
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Christian H.
Rating: 4 out of 5
following a purchase from 28/12/2024
Good product, fast delivery, careful packaging
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Alexandre C.
Rating: 4 out of 5
following a purchase from 27/12/2024
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
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Gilbert R.
Rating: 3 out of 5
following a purchase from 27/12/2024
I do not understand that the delivery address is not respected.
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Bernard G.
Rating: 4 out of 5
following a purchase from 28/12/2024
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Just 1 little long for the delivery.
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Laurence G.
Rating: 1 out of 5
following a purchase from 20/12/2024
I only received part of my order; I sent a complaint and still no reply.
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James P.
Rating: 1 out of 5
following a purchase from 10/12/2024
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
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Bérénice N.
Rating: 1 out of 5
following a purchase from 24/12/2024
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
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Sophie D.
Rating: 1 out of 5
following a purchase from 03/12/2024
Package not received
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Klod B.
Rating: 4 out of 5
following a purchase from 18/12/2024
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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Celine M.
Rating: 3 out of 5
following a purchase from 23/12/2024
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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