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A
Rating: 1 out of 5
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
the products really come from Canada
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E
Rating: 2 out of 5
Gift box received completely broken, a pity as it was for a Christmas present.
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G
Rating: 1 out of 5
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
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N
Rating: 1 out of 5
My orders never arrived
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S
Rating: 3 out of 5
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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N
Rating: 1 out of 5
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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M
Rating: 4 out of 5
Very fast, too bad the gift box was damaged...
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J
Rating: 3 out of 5
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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S
Rating: 4 out of 5
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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C
Rating: 3 out of 5
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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B
Rating: 3 out of 5
UPS delivery charges were not mentioned in the order.
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L
Rating: 1 out of 5
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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C
Rating: 1 out of 5
My order was not complete! !!!!!
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A
Rating: 1 out of 5
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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E
Rating: 4 out of 5
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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M
Rating: 3 out of 5
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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E
Rating: 4 out of 5
Everything delivered to your satisfaction
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B
Rating: 1 out of 5
I have not been delivered
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C
Rating: 3 out of 5
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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J
Rating: 2 out of 5
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
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M
Rating: 2 out of 5
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
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A
Rating: 4 out of 5
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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N
Rating: 2 out of 5
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
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S
Rating: 2 out of 5
The order was not complete
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J
Rating: 1 out of 5
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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B
Rating: 1 out of 5
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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M
Rating: 2 out of 5
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
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P
Rating: 1 out of 5
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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M
Rating: 2 out of 5
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
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S
Rating: 3 out of 5
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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R
Rating: 4 out of 5
JC liked it. Very good product!
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P
Rating: 2 out of 5
bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
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C
Rating: 2 out of 5
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
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C
Rating: 4 out of 5
Fast, well packed, tip top
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A
Rating: 3 out of 5
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
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T
Rating: 1 out of 5
My gift box arrived in pieces and was ripped appart in places.
R
Rating: 4 out of 5
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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E
Rating: 2 out of 5
I was not notified of the arrival of my parcel at the relay point.
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P
Rating: 4 out of 5
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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