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C
Rating: 2 out of 5
Delivery times far too long. Notified of stock shortage but indicated shipped quickly! This is not credible.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 3 out of 5
Site that takes the order without having the product in stock and without informing you about it. Fortunately, the product is completely in accordance with the description.
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K
Rating: 1 out of 5
Unfortunately, the cups were broken, the ordered shirts were not delivered. No response received upon inquiry
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L
Rating: 3 out of 5
I have not received the sugar carafes.... And no expected date.
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V
Rating: 3 out of 5
The expiration date is in 1 year. Usually, canned goods have longer dates. We will have to consume the 10 cans quickly! We are a bit disappointed about that. Otherwise, fast delivery and well packaged.
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P
Rating: 2 out of 5
One item was missing from the order, and the support responds very slowly. I still not received neither the missing item, nor a refund.
G
Rating: 3 out of 5
I returned two items regarding the "Maple Syrup Celebration Leaf Cookies" and to this day I have not heard back about this return, so I am not entirely satisfied with this company, which is why I cannot give 5 stars.
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M
Rating: 3 out of 5
Very short expiration dates are not appreciated
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J
Rating: 2 out of 5
The person did not receive the promised gift cookies for Mother's Day!
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S
Rating: 3 out of 5
The carrier delivered us cakes in crumbs. What a pity
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B
Rating: 2 out of 5
I ordered 2 x maple syrup with jug and only received the maple syrup! No one has responded to my email!
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S
Rating: 1 out of 5
Did not receive the goods
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G
Rating: 2 out of 5
Hello, Without prior information, I only received part of the order (which I paid in full). It was me who had to contact the company... who informed me that they would send it to me when the item is available (normally in June). I will be sure to update my review when I receive it, Best regards
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T
Rating: 3 out of 5
Careful and fast shipping, however out of the 5 cans of maple syrup, 4 were very dented while the package was not damaged and the glass jars intact. This suggests that the cans were already sent damaged.
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C
Rating: 1 out of 5
I ordered 3 packs of peanut butter, it arrived and after 2 days it expired, the result is that I had to spend 25.93€ to make a return
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C
Rating: 3 out of 5
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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T
Rating: 3 out of 5
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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T
Rating: 3 out of 5
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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S
Rating: 3 out of 5
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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J
Rating: 3 out of 5
Comment incomplete and no one warns when we will have the rest of the order
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E
Rating: 1 out of 5
Order EPSZAAPJN brought 3 expired products. The store didn't even bother to respond to my email.
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S
Rating: 1 out of 5
I ordered 175 pieces of maple syrup candies, it also says so on the invoice and I only received 155. They indicate that I ordered a kilo but that is not true, you order them by piece (15/30/50/100/175). After my order, they changed the quantities on their website but I am still waiting for my 20 candies!
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G
Rating: 3 out of 5
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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C
Rating: 3 out of 5
Small preparation problem, quantity too small for maple syrup
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V
Rating: 3 out of 5
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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L
Rating: 1 out of 5
1st order delivery error
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M
Rating: 1 out of 5
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
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H
Rating: 1 out of 5
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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S
Rating: 1 out of 5
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
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A
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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V
Rating: 3 out of 5
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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D
Rating: 1 out of 5
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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R
Rating: 1 out of 5
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
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C
Rating: 1 out of 5
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
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B
Rating: 1 out of 5
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
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P
Rating: 2 out of 5
The maple syrup boxes were all crushed while the carton was intact.
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P
Rating: 1 out of 5
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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D
Rating: 1 out of 5
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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