Customer reviews of Les Trésors d’Érable

For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.

I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.

One bottle was missing, never received an awnser from the store!

My package was missing 2 products

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.

Delivery times respected.

Bottles have been offered broken . Have emailed you guys to date no response now 4 days

Amber syrup is not good. Does not taste like real maple syrup.

Incomplete order, but payment in full. No news of missing items

My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back

No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas

not yet received my parcel!! so not happy!

I still haven't received my order

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?

Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....

Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.

I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

There is a product missing from my parcel (walnuts). I would like a refund.

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...

I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

I am missing part of my order and have not been informed...

It arrived broken, I called they said they would send it back but I have no news.....

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)