Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 2 and 3 stars

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Nadezhda T.
Rating: 3 out of 5
following a purchase from 06/03/2024
The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.
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Katarina S.
Rating: 1 out of 5
following a purchase from 01/03/2024
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
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Fabrice P.
Rating: 2 out of 5
following a purchase from 26/02/2024
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
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Tony F.
Rating: 2 out of 5
following a purchase from 24/02/2024
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
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Shane S.
Rating: 1 out of 5
following a purchase from 17/02/2024
Did not arrive
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Pernille Z.
Rating: 1 out of 5
following a purchase from 09/02/2024
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
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Florence L.
Rating: 1 out of 5
following a purchase from 11/02/2024
Parcel received quickly in good condition and the syrup is perfect.
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Nathalie F.
Rating: 2 out of 5
following a purchase from 08/02/2024
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
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Bethgnies J.
Rating: 3 out of 5
following a purchase from 14/01/2024
Cool
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Patrick R.
Rating: 3 out of 5
following a purchase from 29/01/2024
Good products, but prices are too high
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Sandrine P.
Rating: 2 out of 5
following a purchase from 15/01/2024
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
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Julie B.
Rating: 3 out of 5
following a purchase from 14/01/2024
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
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Matteo M.
Rating: 1 out of 5
following a purchase from 10/01/2024
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
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Sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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Bernard W.
Rating: 3 out of 5
following a purchase from 10/01/2024
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
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Brigitte G.
Rating: 3 out of 5
following a purchase from 08/01/2024
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
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Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
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Ligoux A.
Rating: 3 out of 5
following a purchase from 02/01/2024
My package was missing 2 products
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Laurence B.
Rating: 3 out of 5
following a purchase from 05/01/2024
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
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Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
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Mrj J.
Rating: 1 out of 5
following a purchase from 27/12/2023
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
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David V.
Rating: 3 out of 5
following a purchase from 17/11/2023
Amber syrup is not good. Does not taste like real maple syrup.
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Nathalie B.
Rating: 2 out of 5
following a purchase from 20/12/2023
Incomplete order, but payment in full. No news of missing items
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Justin P.
Rating: 1 out of 5
following a purchase from 20/12/2023
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
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Philippe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
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Dany D.
Rating: 1 out of 5
following a purchase from 21/12/2023
not yet received my parcel!! so not happy!
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Christiane S.
Rating: 1 out of 5
following a purchase from 29/09/2023
I still haven't received my order
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Lindsay G.
Rating: 3 out of 5
following a purchase from 14/12/2023
I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.
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Béatrice D.
Rating: 3 out of 5
following a purchase from 16/12/2023
The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.
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Thierry B.
Rating: 3 out of 5
following a purchase from 14/12/2023
Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.
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Céline M.
Rating: 1 out of 5
following a purchase from 21/11/2023
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
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Diane H.
Rating: 1 out of 5
following a purchase from 11/12/2023
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
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David N.
Rating: 3 out of 5
following a purchase from 13/12/2023
Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!
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Sabrina R.
Rating: 2 out of 5
following a purchase from 10/12/2023
The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....
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Fabien S.
Rating: 1 out of 5
following a purchase from 08/12/2023
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
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Anne Marie M.
Rating: 2 out of 5
following a purchase from 06/12/2023
I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.
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Élodie D.
Rating: 3 out of 5
following a purchase from 10/12/2023
Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.
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Tisha S.
Rating: 1 out of 5
following a purchase from 10/12/2023
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
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