Customer reviews of Les Trésors d’Érable

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Jana W.

Rating: 3 out of 5

Published on 14/12/2023 à 16h18 following a purchase from 04/12/2023

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

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joelle A.

Rating: 2 out of 5

Published on 14/12/2023 à 12h52 following a purchase from 01/12/2023

1 packet of pancake flour burst in the parcel! It was everywhere.

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jean-claude W.

Rating: 2 out of 5

Published on 14/12/2023 à 10h25 following a purchase from 02/12/2023

A gift was planned but all I received was an empty box.

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Martine S.

Rating: 1 out of 5

Published on 14/12/2023 à 09h26 following a purchase from 03/12/2023

Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box

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Delphine D.

Rating: 1 out of 5

Published on 10/12/2023 à 21h29 following a purchase from 27/11/2023

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

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marine J.

Rating: 2 out of 5

Published on 10/12/2023 à 16h31 following a purchase from 21/11/2023

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

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Marjorie D.

Rating: 3 out of 5

Published on 10/12/2023 à 14h22 following a purchase from 29/11/2023

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

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Karine M.

Rating: 2 out of 5

Published on 08/12/2023 à 14h36 following a purchase from 26/11/2023

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

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David S.

Rating: 2 out of 5

Published on 08/12/2023 à 07h19 following a purchase from 24/11/2023

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

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Aurélien Z.

Rating: 1 out of 5

Published on 07/12/2023 à 23h19 following a purchase from 16/09/2023

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

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Michelle É.

Rating: 3 out of 5

Published on 06/12/2023 à 21h47 following a purchase from 26/11/2023

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

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christine B.

Rating: 2 out of 5

Published on 06/12/2023 à 06h31 following a purchase from 25/11/2023

I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.

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Jacques-Aurelien S.

Rating: 2 out of 5

Published on 05/12/2023 à 20h58 following a purchase from 25/11/2023

The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.

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Sophie P.

Rating: 1 out of 5

Published on 04/12/2023 à 14h52 following a purchase from 22/11/2023

the requested home delivery was made to a relay point even though I had paid a supplement for home delivery

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Muriel B.

Rating: 3 out of 5

Published on 04/12/2023 à 08h19 following a purchase from 21/11/2023

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

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Frédérique K.

Rating: 2 out of 5

Published on 02/12/2023 à 16h57 following a purchase from 13/11/2023

Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.

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Karin G.

Rating: 1 out of 5

Published on 28/11/2023 à 19h34 following a purchase from 27/10/2023

A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.

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Evelyne B.

Rating: 1 out of 5

Published on 25/11/2023 à 12h11 following a purchase from 09/11/2023

Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.

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Philippe S.

Rating: 1 out of 5

Published on 24/11/2023 à 09h49 following a purchase from 13/11/2023

Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings

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Joanna D.

Rating: 3 out of 5

Published on 23/11/2023 à 15h55 following a purchase from 12/11/2023

I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...

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Halat L.

Rating: 1 out of 5

Published on 20/11/2023 à 18h00 following a purchase from 07/11/2023

I have sent a request to return my order and am being ignored by Customer Service.

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Aysim S.

Rating: 1 out of 5

Published on 17/11/2023 à 07h02 following a purchase from 01/11/2023

2 cans of maple syrup had dents.

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Benoit N.

Rating: 1 out of 5

Published on 14/11/2023 à 10h34 following a purchase from 29/10/2023

Incomplete parcel

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jean-phlilippe G.

Rating: 2 out of 5

Published on 13/11/2023 à 17h59 following a purchase from 23/10/2023

I am disappointed with the products I bought and the delivery time was very long.

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Catherine R.

Rating: 3 out of 5

Published on 13/11/2023 à 16h51 following a purchase from 02/11/2023

I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).

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Chrystelle C.

Rating: 2 out of 5

Published on 11/11/2023 à 20h55 following a purchase from 26/10/2023

My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!

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Frédérique M.

Rating: 1 out of 5

Published on 10/11/2023 à 17h57 following a purchase from 29/10/2023

The expiry date is too close. Less than a year.

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Nicolas P.

Rating: 1 out of 5

Published on 06/11/2023 à 08h46 following a purchase from 16/10/2023

I've bought 4 natural barometers but none of them work.

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Jean-Marie C.

Rating: 1 out of 5

Published on 05/11/2023 à 22h26 following a purchase from 23/10/2023

The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.

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Beatrice M.

Rating: 2 out of 5

Published on 04/11/2023 à 14h06 following a purchase from 23/10/2023

I have not received the correct items and still have no reply to my complaint.

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Alain C.

Rating: 2 out of 5

Published on 01/11/2023 à 17h25 following a purchase from 21/10/2023

I am satisfied with the delivery time but I received a product that is not what I ordered.

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Donald S.

Rating: 1 out of 5

Published on 30/10/2023 à 20h05 following a purchase from 19/10/2023

UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.

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Guido V.

Rating: 1 out of 5

Published on 26/10/2023 à 17h46 following a purchase from 14/10/2023

I never received the order. Also no notification from the parcel service

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Melodie R.

Rating: 2 out of 5

Published on 19/10/2023 à 17h46 following a purchase from 09/10/2023

Parcel arrived with two broken items ....

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Audrey S.

Rating: 1 out of 5

Published on 16/10/2023 à 17h13 following a purchase from 04/10/2023

I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.

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Francoise T.

Rating: 2 out of 5

Published on 14/10/2023 à 17h17 following a purchase from 02/10/2023

An expired product, reported immediately but no response from the after-sales service.

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Nadine C.

Rating: 1 out of 5

Published on 12/10/2023 à 17h10 following a purchase from 28/09/2023

After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...

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Charles M.

Rating: 1 out of 5

Published on 12/10/2023 à 17h05 following a purchase from 01/10/2023

Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.

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Christine F.

Rating: 3 out of 5

Published on 08/10/2023 à 08h53 following a purchase from 22/09/2023

I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.

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