Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
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Response from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
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BRUNO M.
Rating: 1 out of 5
following a purchase from 13/09/2023
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
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Response from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
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couderc N.
Rating: 3 out of 5
following a purchase from 08/09/2023
Very satisfied with the order excellent products too bad the delivery was a few days late
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Christelle D.
Rating: 3 out of 5
following a purchase from 05/09/2023
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
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Nancy K.
Rating: 1 out of 5
following a purchase from 20/08/2023
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
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stoecklin rapp N.
Rating: 2 out of 5
following a purchase from 16/08/2023
Before we received a little discovery gift it was nice. The no 😭😭😭😂
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georges P.
Rating: 2 out of 5
following a purchase from 13/08/2023
No respect for the delivery location, forced to take the car
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jerome L.
Rating: 1 out of 5
following a purchase from 11/07/2023
I still haven't received my parcel
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Response from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
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Perfumo A.
Rating: 3 out of 5
following a purchase from 09/08/2023
I purchased cookies that arrived all crumbled
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Patricia V.
Rating: 2 out of 5
following a purchase from 07/08/2023
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
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jean-pierre C.
Rating: 2 out of 5
following a purchase from 01/08/2023
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
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Gérard G.
Rating: 2 out of 5
following a purchase from 30/07/2023
My parcel was hijacked and I was not informed of the cause.
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Francis R.
Rating: 2 out of 5
following a purchase from 29/06/2023
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
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Xavier H.
Rating: 3 out of 5
following a purchase from 15/07/2023
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
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Alain T.
Rating: 3 out of 5
following a purchase from 11/03/2023
Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....
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Uwe F.
Rating: 3 out of 5
following a purchase from 28/06/2023
The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.
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JEAN A.
Rating: 2 out of 5
following a purchase from 28/06/2023
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
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Alexandrine F.
Rating: 1 out of 5
following a purchase from 26/06/2023
Order not complete! Never got a reply to my complaint!
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Michelle É.
Rating: 2 out of 5
following a purchase from 08/05/2023
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
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Simone C.
Rating: 3 out of 5
following a purchase from 24/06/2023
The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!
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Gérard M.
Rating: 2 out of 5
following a purchase from 14/04/2023
Maple Trees are unable to ensure proper delivery by their chosen carriers.
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/06/2023
Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.
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Céline G.
Rating: 3 out of 5
following a purchase from 26/05/2023
The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.
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Didier R.
Rating: 1 out of 5
following a purchase from 11/05/2023
The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...
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Response from Les Trésors d’Érable
Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen
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Michele V.
Rating: 2 out of 5
following a purchase from 07/05/2023
One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed
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Volker S.
Rating: 3 out of 5
following a purchase from 30/04/2023
Have received order only half. Other half was delivered after complaint
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Mattia V.
Rating: 1 out of 5
following a purchase from 26/03/2023
They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money
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Response from Les Trésors d’Érable
Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
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Patric B.
Rating: 2 out of 5
following a purchase from 23/04/2023
Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.
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Mélissa S.
Rating: 3 out of 5
following a purchase from 15/04/2023
I ordered a box set but did not receive the glasses
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ARNAUD M.
Rating: 3 out of 5
following a purchase from 12/04/2023
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
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Marie-claudine B.
Rating: 3 out of 5
following a purchase from 10/04/2023
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
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Jonathan B.
Rating: 1 out of 5
following a purchase from 05/04/2023
Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.
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Response from Les Trésors d’Érable
Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit
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Jocelyne A.
Rating: 1 out of 5
following a purchase from 04/04/2023
I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery
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Laurent D.
Rating: 1 out of 5
following a purchase from 29/03/2023
I did not receive my package
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Response from Les Trésors d’Érable
Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme
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Chantal D.
Rating: 3 out of 5
following a purchase from 18/03/2023
Perfect
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Francis R.
Rating: 2 out of 5
following a purchase from 11/03/2023
Very good cookie but the price of delivery is too high.
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Catherine P.
Rating: 1 out of 5
following a purchase from 08/03/2023
I refused my stale order upon arrival
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C. B.
Rating: 1 out of 5
following a purchase from 05/03/2023
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
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Laurence M.
Rating: 3 out of 5
following a purchase from 03/03/2023
One of the 2 boxes containing the bottles of whisky was damaged. It's a pity when you know that these are boxes that we want to offer and that the boxes are invoiced.
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Anaïs O.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered a nice box of Sortilège cream whiskey. Visually I was supposed to receive a beautiful black bottle with a maple leaf on it. At the reception I discover a banal bottle all black without leaf, box exploded fortunately the glasses were packed separately. This box was a gift to offer, I was really disappointed, I will not recommend.
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