Customer reviews of Les Trésors d’Érable

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Chrystelle C.

Rating: 2 out of 5

Published on 11/11/2023 à 20h55 following a purchase from 26/10/2023

My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!

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Frédérique M.

Rating: 1 out of 5

Published on 10/11/2023 à 17h57 following a purchase from 29/10/2023

The expiry date is too close. Less than a year.

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Nicolas P.

Rating: 1 out of 5

Published on 06/11/2023 à 08h46 following a purchase from 16/10/2023

I've bought 4 natural barometers but none of them work.

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Jean-Marie C.

Rating: 1 out of 5

Published on 05/11/2023 à 22h26 following a purchase from 23/10/2023

The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.

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Beatrice M.

Rating: 2 out of 5

Published on 04/11/2023 à 14h06 following a purchase from 23/10/2023

I have not received the correct items and still have no reply to my complaint.

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Alain C.

Rating: 2 out of 5

Published on 01/11/2023 à 17h25 following a purchase from 21/10/2023

I am satisfied with the delivery time but I received a product that is not what I ordered.

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Donald S.

Rating: 1 out of 5

Published on 30/10/2023 à 20h05 following a purchase from 19/10/2023

UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.

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Guido V.

Rating: 1 out of 5

Published on 26/10/2023 à 17h46 following a purchase from 14/10/2023

I never received the order. Also no notification from the parcel service

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Melodie R.

Rating: 2 out of 5

Published on 19/10/2023 à 17h46 following a purchase from 09/10/2023

Parcel arrived with two broken items ....

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Audrey S.

Rating: 1 out of 5

Published on 16/10/2023 à 17h13 following a purchase from 04/10/2023

I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.

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Francoise T.

Rating: 2 out of 5

Published on 14/10/2023 à 17h17 following a purchase from 02/10/2023

An expired product, reported immediately but no response from the after-sales service.

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Nadine C.

Rating: 1 out of 5

Published on 12/10/2023 à 17h10 following a purchase from 28/09/2023

After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...

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Charles M.

Rating: 1 out of 5

Published on 12/10/2023 à 17h05 following a purchase from 01/10/2023

Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.

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Christine F.

Rating: 3 out of 5

Published on 08/10/2023 à 08h53 following a purchase from 22/09/2023

I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.

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Gil L.

Rating: 2 out of 5

Published on 01/10/2023 à 17h24 following a purchase from 19/09/2023

I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen

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Bruno M.

Rating: 1 out of 5

Published on 23/09/2023 à 18h55 following a purchase from 13/09/2023

After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.

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Couderc N.

Rating: 3 out of 5

Published on 18/09/2023 à 18h58 following a purchase from 08/09/2023

Very satisfied with the order excellent products too bad the delivery was a few days late

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Christelle D.

Rating: 3 out of 5

Published on 16/09/2023 à 14h10 following a purchase from 05/09/2023

The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...

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Nancy K.

Rating: 1 out of 5

Published on 01/09/2023 à 14h25 following a purchase from 20/08/2023

I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!

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Stoecklin Rapp N.

Rating: 2 out of 5

Published on 27/08/2023 à 14h02 following a purchase from 16/08/2023

Before we received a little discovery gift it was nice. The no 😭😭😭😂

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Georges P.

Rating: 2 out of 5

Published on 26/08/2023 à 07h11 following a purchase from 13/08/2023

No respect for the delivery location, forced to take the car

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Jerome L.

Rating: 1 out of 5

Published on 20/08/2023 à 10h53 following a purchase from 11/07/2023

I still haven't received my parcel

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Response from Les Trésors d’Érable Published on 14/10/2023

das Paket wurde im Relais abgeholt.

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Perfumo A.

Rating: 3 out of 5

Published on 20/08/2023 à 08h48 following a purchase from 09/08/2023

I purchased cookies that arrived all crumbled

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Patricia V.

Rating: 2 out of 5

Published on 18/08/2023 à 20h44 following a purchase from 07/08/2023

1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!

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Jean-Pierre C.

Rating: 2 out of 5

Published on 14/08/2023 à 16h37 following a purchase from 01/08/2023

This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.

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Gérard G.

Rating: 2 out of 5

Published on 14/08/2023 à 12h08 following a purchase from 30/07/2023

My parcel was hijacked and I was not informed of the cause.

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Francis R.

Rating: 2 out of 5

Published on 10/08/2023 à 17h53 following a purchase from 29/06/2023

I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0

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Xavier H.

Rating: 3 out of 5

Published on 09/08/2023 à 09h20 following a purchase from 15/07/2023

I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.

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Alain T.

Rating: 3 out of 5

Published on 25/07/2023 à 09h24 following a purchase from 11/03/2023

Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....

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Uwe F.

Rating: 3 out of 5

Published on 17/07/2023 à 11h21 following a purchase from 28/06/2023

The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.

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Jean A.

Rating: 2 out of 5

Published on 09/07/2023 à 17h03 following a purchase from 28/06/2023

The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels

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Alexandrine F.

Rating: 1 out of 5

Published on 08/07/2023 à 17h17 following a purchase from 26/06/2023

Order not complete! Never got a reply to my complaint!

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Michelle É.

Rating: 2 out of 5

Published on 07/07/2023 à 09h54 following a purchase from 08/05/2023

I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.

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Simone C.

Rating: 3 out of 5

Published on 06/07/2023 à 08h47 following a purchase from 24/06/2023

The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!

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Gérard M.

Rating: 2 out of 5

Published on 05/07/2023 à 12h25 following a purchase from 14/04/2023

Maple Trees are unable to ensure proper delivery by their chosen carriers.

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Frederic S.

Rating: 3 out of 5

Published on 25/06/2023 à 11h11 following a purchase from 15/06/2023

Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.

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Céline G.

Rating: 3 out of 5

Published on 09/06/2023 à 17h56 following a purchase from 26/05/2023

The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.

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Didier R.

Rating: 1 out of 5

Published on 25/05/2023 à 17h25 following a purchase from 11/05/2023

The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...

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Response from Les Trésors d’Érable Published on 13/06/2023

Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen

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Michele V.

Rating: 2 out of 5

Published on 20/05/2023 à 20h30 following a purchase from 07/05/2023

One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed

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