Customer reviews of Les Trésors d’Érable

Shipping costs too high. Correct packaging and delivery time.

Delivery to be improved

Not precise enough in the description of the items.

The discounts I had when I made my choices were not applied. When I received my items I noticed that the use-by date of my tea was 3 months, in a supermarket I would not have bought it. No worries with the second product purchased.

The parcel was sent quickly but...one star less for a jar of unscrewed maple jelly that spilled into the parcel fortunately without touching too many other things....and a second star less because no way to arrange to have the jelly delivered again as it was out of stock.I had to ask if I could send the same jelly but with Espelette chillies which was the same price but I had no news... For an order of more than 230e.... a little effort of communication would have been appreciated. I'm very pleased with the quality of the product and the service.

Positive: Conforming products and fast shipping. Arrived on time. Negative: I asked for it to be a gift but paid for gift wrap unnecessarily as nothing was wrapped. The invoice with all the prices was sent to the person I was giving it to. And finally, I had written a little note (suggested by the site) which NEVER arrived. For the purchase of the poutine cheese you have to pay 20€ extra delivery and on top of that, it didn't arrive at the same time as the rest of the order... so the person had to be at home 2 days in a row otherwise, no delivery. In short, yes it was nice to offer products from Quebec but several things (for which I paid) are to be reviewed. It's a shame

Delivery problem: the chosen parcel relay Epicerie de la gare in Chatou having refused to take the parcel delivered by the carrier!

My order is missing an item that has been invoiced

The poor tracking of the carrier prevented me from placing an order for Christmas to avoid a delay in delivery and not having my order in time. I reported it by email to Trésors d'Erable without any answer. The relay point broke its contract, resulting in a change of relay point and a delay in delivery - I only found out about this when I went to the news centre.

I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products

Too bad I found the mustard jar open

product arrived broken. Reported 2 times without response.

Very fast delivery. Everything was fine except for a metal can of maple syrup that was stuck. I decanted the contents into another container. It was not a gift, fortunately. I love the products on this site.

The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!

Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.

A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.

I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.

I could not apply the promised discount, I got a coupon but I have to recommend

My package was incomplete when it was delivered.

I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!

Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.

The products ok arrived two boxes dented but that's nothing. Delivery late by one day. Without having been warned by mail. I had to wait a whole day to receive my order. I'm very happy with the quality of the products.

It's about christmas presents I'm waiting for my family's reactions

Hello, My order arrived several days after the date I was supposed to, knowing that it was for a gift. This one has not been delivered. However I had taken an option especially for that. I am therefore particularly disappointed by the delivery time not respected despite higher costs.

Delivery system: none

Products conform to the order and easy delivery. Products not yet tasted

We have already bought the maple syrup once directly in Canada (2017), then it tasted fuller and therefore better. But the product is still good and can be recommended.

I received the order and it was on time and the pills work great.

Unsatisfactory order for the maple cream cakes which are not fresh (soft wafer) and not crispy like the ones I usually buy at the Christmas market.

Sale delivered on time. The product delivered was not the product I ordered. The taste of the maple syrup is not as good as the one I ordered and that I know well

I am very pleased with the service and the quality of the products. I have been very satisfied with the service and the quality of the products.