Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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Stéphanie P.
Rating: 2 out of 5
following a purchase from 08/12/2025
I am disappointed, the cans of maple syrup were dented despite good packaging.
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etienne D.
Rating: 3 out of 5
following a purchase from 08/12/2025
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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Marine S.
Rating: 1 out of 5
following a purchase from 06/12/2025
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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Carole T.
Rating: 1 out of 5
following a purchase from 07/12/2025
half of the order was missing
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Catherine L.
Rating: 1 out of 5
following a purchase from 05/12/2025
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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Sébastien E.
Rating: 1 out of 5
following a purchase from 05/12/2025
Error with the order
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Julie D.
Rating: 1 out of 5
following a purchase from 05/12/2025
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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Rita T.
Rating: 2 out of 5
following a purchase from 04/12/2025
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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Fabienne D.
Rating: 1 out of 5
following a purchase from 03/12/2025
No package tracking ❌
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claude B.
Rating: 2 out of 5
following a purchase from 25/11/2025
I did not receive the hard candies with maple syrup
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Alexia S.
Rating: 1 out of 5
following a purchase from 02/12/2025
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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Agnes B.
Rating: 3 out of 5
following a purchase from 30/11/2025
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
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Christophe V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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Nicolas H.
Rating: 2 out of 5
following a purchase from 30/11/2025
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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Isabelle L.
Rating: 3 out of 5
following a purchase from 30/11/2025
Good but extremely disappointed with the quality of the textile products
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Raymond L.
Rating: 1 out of 5
following a purchase from 27/11/2025
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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Bernd B.
Rating: 3 out of 5
following a purchase from 13/06/2025
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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Martine L.
Rating: 3 out of 5
following a purchase from 25/11/2025
Always satisfied with my orders, nothing to complain about.
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Christelle R.
Rating: 3 out of 5
following a purchase from 22/11/2025
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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SYLVIANE H.
Rating: 3 out of 5
following a purchase from 24/11/2025
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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Anne Sophie B.
Rating: 3 out of 5
following a purchase from 22/11/2025
Incomplete and inaccurate order...
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Michelle É.
Rating: 3 out of 5
following a purchase from 22/11/2025
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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Sébastien G.
Rating: 1 out of 5
following a purchase from 22/11/2025
Damaged package and insufficient communication on the subject.
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Norbert K.
Rating: 2 out of 5
following a purchase from 16/11/2025
Unfortunately, a part of the order is still missing.
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Sandrine M.
Rating: 3 out of 5
following a purchase from 16/11/2025
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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Olivier R.
Rating: 3 out of 5
following a purchase from 15/11/2025
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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Catherine J.
Rating: 2 out of 5
following a purchase from 15/11/2025
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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Monique D.
Rating: 1 out of 5
following a purchase from 10/11/2025
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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VERONIQUE B.
Rating: 3 out of 5
following a purchase from 10/11/2025
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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Christian C.
Rating: 3 out of 5
following a purchase from 09/11/2025
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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Bailleul V.
Rating: 3 out of 5
following a purchase from 05/11/2025
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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Damien M.
Rating: 3 out of 5
following a purchase from 08/11/2025
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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Philippe R.
Rating: 3 out of 5
following a purchase from 13/08/2025
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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VAIDIE V.
Rating: 1 out of 5
following a purchase from 06/11/2025
Missing products and non-compliant products
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NICOLE T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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Elodie G.
Rating: 1 out of 5
following a purchase from 28/10/2025
Expired products. I sent an email but still no response.
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Anne Sophie S.
Rating: 1 out of 5
following a purchase from 28/10/2025
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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Marzena J.
Rating: 2 out of 5
following a purchase from 26/10/2025
A product was missing from my order. I have already sent 2 messages and received no response.
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Simon C.
Rating: 1 out of 5
following a purchase from 14/10/2025
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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