Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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Olivier R.
Rating: 3 out of 5
following a purchase from 15/11/2025
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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Catherine J.
Rating: 2 out of 5
following a purchase from 15/11/2025
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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Monique D.
Rating: 1 out of 5
following a purchase from 10/11/2025
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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Veronique B.
Rating: 3 out of 5
following a purchase from 10/11/2025
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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Christian C.
Rating: 3 out of 5
following a purchase from 09/11/2025
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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Bailleul V.
Rating: 3 out of 5
following a purchase from 05/11/2025
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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Damien M.
Rating: 3 out of 5
following a purchase from 08/11/2025
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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Philippe R.
Rating: 3 out of 5
following a purchase from 13/08/2025
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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Vaidie V.
Rating: 1 out of 5
following a purchase from 06/11/2025
Missing products and non-compliant products
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Nicole T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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Elodie G.
Rating: 1 out of 5
following a purchase from 28/10/2025
Expired products. I sent an email but still no response.
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Anne Sophie S.
Rating: 1 out of 5
following a purchase from 28/10/2025
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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Marzena J.
Rating: 2 out of 5
following a purchase from 26/10/2025
A product was missing from my order. I have already sent 2 messages and received no response.
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Simon C.
Rating: 1 out of 5
following a purchase from 14/10/2025
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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Tania S.
Rating: 1 out of 5
following a purchase from 22/10/2025
I never received the package and I have not been refunded
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Jean-Michel M.
Rating: 1 out of 5
following a purchase from 15/10/2025
I alerted by email that a product was missing, but no response or compensation received?
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Laurence G.
Rating: 2 out of 5
following a purchase from 07/10/2025
Package received with broken goods inside, I sent them a message and to this day no response
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Alice P.
Rating: 2 out of 5
following a purchase from 22/10/2025
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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Nadia R.
Rating: 2 out of 5
following a purchase from 19/10/2025
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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Isabelle G.
Rating: 1 out of 5
following a purchase from 12/10/2025
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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Danielle C.
Rating: 3 out of 5
following a purchase from 13/10/2025
Perfect
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Pierrick A.
Rating: 1 out of 5
following a purchase from 13/10/2025
The cookies are not as good as we expected
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Marie F.
Rating: 1 out of 5
following a purchase from 12/10/2025
Very good product
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Laure A.
Rating: 2 out of 5
following a purchase from 09/10/2025
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Aurelie M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I received expired products that were 6 months old, for a first order I am quite disappointed.
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Emilie T.
Rating: 3 out of 5
following a purchase from 04/10/2025
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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Ghislain P.
Rating: 3 out of 5
following a purchase from 01/10/2025
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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Evelyne D.
Rating: 3 out of 5
following a purchase from 26/09/2025
Two packets of biscuits were missing from the received package.
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Suzanne M.
Rating: 1 out of 5
following a purchase from 19/09/2025
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Yann G.
Rating: 2 out of 5
following a purchase from 19/09/2025
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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Clive R.
Rating: 2 out of 5
following a purchase from 14/09/2025
not warned that my package had arrived
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Nathalie H.
Rating: 1 out of 5
following a purchase from 12/09/2025
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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Danielle B.
Rating: 1 out of 5
following a purchase from 05/09/2025
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Paul C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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Anne Lise Q.
Rating: 3 out of 5
following a purchase from 02/09/2025
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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Magali S.
Rating: 3 out of 5
following a purchase from 31/08/2025
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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Corinne A.
Rating: 3 out of 5
following a purchase from 01/09/2025
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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Karsten B.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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Gilles A.
Rating: 1 out of 5
following a purchase from 19/08/2025
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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