Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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Alfredo S.
Rating: 1 out of 5
following a purchase from 10/08/2025
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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Eric T.
Rating: 3 out of 5
following a purchase from 22/08/2025
In fact, the loyalty discount only covers the shipping costs.
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Denise R.
Rating: 1 out of 5
following a purchase from 06/08/2025
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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Nerea G.
Rating: 1 out of 5
following a purchase from 13/08/2025
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Yanis V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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Sandrine C.
Rating: 1 out of 5
following a purchase from 11/08/2025
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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Georges P.
Rating: 3 out of 5
following a purchase from 25/07/2025
we are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards
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Magali T.
Rating: 2 out of 5
following a purchase from 20/07/2025
Order not received to date...
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Magali L.
Rating: 1 out of 5
following a purchase from 19/07/2025
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 18/07/2025
I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...
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Janessa E.
Rating: 1 out of 5
following a purchase from 16/07/2025
The cookies order they were all melted
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Pérusse C.
Rating: 1 out of 5
following a purchase from 04/07/2025
The products I received are expired! It's a shame given the price!
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Maria Teresa D.
Rating: 2 out of 5
following a purchase from 07/07/2025
I had contacted you to tell you that a bottle of maple syrup was broken. And I never received a response.
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Yves F.
Rating: 2 out of 5
following a purchase from 03/07/2025
I ordered 3 bottles but only received 2 and paid for 3.
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Anne Marie C.
Rating: 3 out of 5
following a purchase from 30/06/2025
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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Frank L.
Rating: 1 out of 5
following a purchase from 29/06/2025
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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Marie F.
Rating: 1 out of 5
following a purchase from 11/05/2025
I still haven't received my order!!
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Francois-Xavier B.
Rating: 1 out of 5
following a purchase from 07/06/2025
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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Jorne B.
Rating: 3 out of 5
following a purchase from 13/06/2025
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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Maria W.
Rating: 1 out of 5
following a purchase from 10/06/2025
No delivery received
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John Q.
Rating: 2 out of 5
following a purchase from 07/06/2025
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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Aline M.
Rating: 2 out of 5
following a purchase from 03/06/2025
The products are excellent but the delivery is deplorable
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Marie-Annick B.
Rating: 2 out of 5
following a purchase from 02/06/2025
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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Marie-José Z.
Rating: 2 out of 5
following a purchase from 19/05/2025
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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Dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Anne C.
Rating: 2 out of 5
following a purchase from 25/04/2025
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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Marc M.
Rating: 2 out of 5
following a purchase from 21/05/2025
Order received quickly as per specifications
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Camille B.
Rating: 1 out of 5
following a purchase from 19/05/2025
I have never received my order, already more than 10 days late and no news......
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Jean D.
Rating: 1 out of 5
following a purchase from 18/05/2025
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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Didier D.
Rating: 2 out of 5
following a purchase from 16/05/2025
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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Liesbeth K.
Rating: 1 out of 5
following a purchase from 15/05/2025
Fast delivery, good special products
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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Audrey J.
Rating: 2 out of 5
following a purchase from 04/05/2025
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Pascal B.
Rating: 2 out of 5
following a purchase from 22/04/2025
Package not delivered on two occasions Dented bottles
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Ryan H.
Rating: 2 out of 5
following a purchase from 15/04/2025
Wrong quantity received no follow uo
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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