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A
Rating: 3 out of 5
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 2 and 3 stars
Reset filtersF
Rating: 1 out of 5
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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M
Rating: 1 out of 5
I still haven't received my order!!
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F
Rating: 1 out of 5
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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J
Rating: 3 out of 5
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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M
Rating: 1 out of 5
No delivery received
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J
Rating: 2 out of 5
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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A
Rating: 2 out of 5
The products are excellent but the delivery is deplorable
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M
Rating: 2 out of 5
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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M
Rating: 2 out of 5
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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D
Rating: 3 out of 5
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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A
Rating: 2 out of 5
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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M
Rating: 2 out of 5
Order received quickly as per specifications
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D
Rating: 3 out of 5
the initial delivery date was not respected. Best regards
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C
Rating: 1 out of 5
I have never received my order, already more than 10 days late and no news......
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J
Rating: 1 out of 5
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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D
Rating: 2 out of 5
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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L
Rating: 1 out of 5
Fast delivery, good special products
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J
Rating: 3 out of 5
Fast delivery but a bit disappointed by the product
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T
Rating: 3 out of 5
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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A
Rating: 2 out of 5
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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C
Rating: 3 out of 5
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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P
Rating: 2 out of 5
Package not delivered on two occasions Dented bottles
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R
Rating: 2 out of 5
Wrong quantity received no follow uo
I
Rating: 1 out of 5
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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P
Rating: 2 out of 5
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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C
Rating: 1 out of 5
acceptable products, horrible customer service. They do not respond
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M
Rating: 1 out of 5
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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D
Rating: 1 out of 5
not received yet
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A
Rating: 1 out of 5
Product expired a month later, very bad customer service experience, I will not buy there again
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C
Rating: 1 out of 5
I did not receive the right cakes, and I did not get a response to my question about this issue.
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S
Rating: 2 out of 5
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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R
Rating: 1 out of 5
I HAVE NOT RECEIVED MY PACKAGE
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A
Rating: 2 out of 5
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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B
Rating: 3 out of 5
Completely overpriced but VERY delicious
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T
Rating: 3 out of 5
Nothing you comment on. Order progressed as one would expect.
A
Rating: 1 out of 5
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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V
Rating: 3 out of 5
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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M
Rating: 1 out of 5
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
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D
Rating: 2 out of 5
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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