Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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Camille K.
Rating: 1 out of 5
following a purchase from 08/04/2025
acceptable products, horrible customer service. They do not respond
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Marlène D.
Rating: 1 out of 5
following a purchase from 03/04/2025
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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Doris G.
Rating: 1 out of 5
following a purchase from 01/04/2025
not received yet
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Arthur G.
Rating: 1 out of 5
following a purchase from 31/03/2025
Product expired a month later, very bad customer service experience, I will not buy there again
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Claire W.
Rating: 1 out of 5
following a purchase from 27/03/2025
I did not receive the right cakes, and I did not get a response to my question about this issue.
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Stevens G.
Rating: 2 out of 5
following a purchase from 08/12/2024
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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Rami E.
Rating: 1 out of 5
following a purchase from 15/03/2025
I HAVE NOT RECEIVED MY PACKAGE
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Avi E.
Rating: 2 out of 5
following a purchase from 15/03/2025
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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Birgit S.
Rating: 3 out of 5
following a purchase from 16/03/2025
Completely overpriced but VERY delicious
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Thomas A.
Rating: 3 out of 5
following a purchase from 11/03/2025
Nothing you comment on. Order progressed as one would expect.
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Alejandro D.
Rating: 1 out of 5
following a purchase from 09/03/2025
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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Valérie H.
Rating: 3 out of 5
following a purchase from 01/03/2025
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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Mylene D.
Rating: 1 out of 5
following a purchase from 17/02/2025
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
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Dylan M.
Rating: 2 out of 5
following a purchase from 27/02/2025
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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Boyer M.
Rating: 3 out of 5
following a purchase from 03/03/2025
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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Aankoop D.
Rating: 3 out of 5
following a purchase from 02/03/2025
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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Olivier B.
Rating: 2 out of 5
following a purchase from 26/02/2025
on my last order, I am missing an item, no news for the moment
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Samantha C.
Rating: 2 out of 5
following a purchase from 15/02/2025
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
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Elodie G.
Rating: 3 out of 5
following a purchase from 13/02/2025
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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Véronique M.
Rating: 1 out of 5
following a purchase from 15/02/2025
I did not receive my order. Very disappointed.
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Gérard P.
Rating: 1 out of 5
following a purchase from 13/02/2025
I did not receive my order and the requested products.
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David L.
Rating: 2 out of 5
following a purchase from 13/02/2025
Both cans of maple syrup were dented
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Maxime B.
Rating: 1 out of 5
following a purchase from 04/02/2025
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
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Dominique T.
Rating: 3 out of 5
following a purchase from 04/02/2025
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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Martine C.
Rating: 3 out of 5
following a purchase from 04/02/2025
The ice cider received is not the one I ordered. I left a message on your site.
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Marie-Claudine B.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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Jürgen K.
Rating: 3 out of 5
following a purchase from 21/01/2025
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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Christine V.
Rating: 1 out of 5
following a purchase from 15/01/2025
I never received my order, and I haven't heard back from customer service in over a week.
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Markus P.
Rating: 1 out of 5
following a purchase from 17/01/2025
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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Sylvaine L.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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Elisabeth L.
Rating: 3 out of 5
following a purchase from 07/01/2025
All the soup cans arrived dented, but the rest were fine.
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Jeanne L.
Rating: 3 out of 5
following a purchase from 14/01/2025
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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Véronique B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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Hussein M.
Rating: 2 out of 5
following a purchase from 07/01/2025
Free delivery charge of €2.50 for every €100 spent.
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Martine M.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
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Hervé P.
Rating: 3 out of 5
following a purchase from 05/01/2025
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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