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H
Rating: 2 out of 5
My order has still not been delivered in full
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 1 out of 5
Unfortunately not everything has arrived
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S
Rating: 1 out of 5
Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.
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M
Rating: 3 out of 5
Too sweet
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D
Rating: 2 out of 5
Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.
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J
Rating: 1 out of 5
I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.
F
Rating: 1 out of 5
Barometer arrived broken and refused at reception
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D
Rating: 3 out of 5
The package arrived way too late
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K
Rating: 3 out of 5
Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).
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S
Rating: 1 out of 5
The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.
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R
Rating: 1 out of 5
We have not received our entire order... Disappointed...
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A
Rating: 1 out of 5
It’s a scam. They took money, never sent the product and do not respond to emails
C
Rating: 1 out of 5
21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on
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F
Rating: 1 out of 5
Wrong order and no answer to solve the problem
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M
Rating: 2 out of 5
Very good product to recommend
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M
Rating: 1 out of 5
Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).
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P
Rating: 1 out of 5
The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.
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K
Rating: 2 out of 5
The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.
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J
Rating: 1 out of 5
I did not receive this package. UPS lost the package
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J
Rating: 3 out of 5
Did not receive my promised discount (10%)
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T
Rating: 3 out of 5
order not complete, email sent.
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C
Rating: 1 out of 5
A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.
P
Rating: 2 out of 5
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
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森
Rating: 1 out of 5
Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.
A
Rating: 3 out of 5
Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.
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N
Rating: 3 out of 5
The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.
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K
Rating: 1 out of 5
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
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F
Rating: 2 out of 5
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
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T
Rating: 2 out of 5
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
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S
Rating: 1 out of 5
Did not arrive
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P
Rating: 1 out of 5
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
F
Rating: 1 out of 5
Parcel received quickly in good condition and the syrup is perfect.
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N
Rating: 2 out of 5
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
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B
Rating: 3 out of 5
Cool
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P
Rating: 3 out of 5
Good products, but prices are too high
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S
Rating: 2 out of 5
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
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J
Rating: 3 out of 5
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
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M
Rating: 1 out of 5
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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T
Rating: 1 out of 5
Missing half the order
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S
Rating: 1 out of 5
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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