Customer reviews of Les Trésors d’Érable

I'm glad I had trouble ordering from your site, but now you'll remember me.

I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.

I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.

Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .

Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.

I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡

Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...

The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.

I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good

I have requested a refund and have not received a response

Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine

My parcel arrived open and some products are missing. I have made a claim and I am still waiting for your reply.

The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.

Parcel lost by UPS

I have no criticism to make of the products, but for my part, the logistics service was a disaster. I chose a collection point that I pass 4 times a day and they send it the opposite way. Despite my warnings on Friday, well before shipment on Monday, absolutely no one corrected the error or replied to my messages. Customer service available 7 days a week, what a joke. Having used Amazon Pay, I filed a complaint with Amazon. I received a response within the hour. It's amazing how the risk of a penalty made them react. They offered to move the parcel to the right collection point. I agreed. The parcel never left the wrong place to be transferred. Without informing me, they redelivered the parcel directly to my home, where I'm not at home during the day, so it was dropped off at a collection point I never go to, but it doesn't really matter, it's close to where I live. I opened the parcel and asked for five standard poutine sauces and five with maple syrup. Bingo, I got 10 x standard. Faced with such incompetence, I didn't even bother to make a complaint.

My order has still not been delivered in full

Unfortunately not everything has arrived

Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.

Too sweet

Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.

I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.

Barometer arrived broken and refused at reception

The package arrived way too late

Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).

The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.

We have not received our entire order... Disappointed...

It’s a scam. They took money, never sent the product and do not respond to emails

21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on

Wrong order and no answer to solve the problem

Very good product to recommend

Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).

The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.

The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.

I did not receive this package. UPS lost the package

Did not receive my promised discount (10%)

order not complete, email sent.

A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.

Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards

Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.

Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.