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K
Rating: 4 out of 5
Good experience. Well packaged products
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
good products
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L
Rating: 4 out of 5
The products are amazing and the shipping is fast. The only downside is the shipping costs are a bit high.
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T
Rating: 4 out of 5
Extremely carefully packed and fast delivery
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M
Rating: 4 out of 5
some items arrived damaged from courier, compensation was agreed. Very satisfied !
E
Rating: 4 out of 5
Reasonable price. Delivery ok. Order as expected even though I would have liked to know which cabin the syrup came from. The site is a bit outdated too.
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M
Rating: 4 out of 5
□ Maple cookies deserve to have an expanded choice (with chocolate or marshmallow for example) □ The overshirt really fits very small.
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C
Rating: 2 out of 5
Delivery times far too long. Notified of stock shortage but indicated shipped quickly! This is not credible.
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L
Rating: 4 out of 5
Quality ok but the packaging was not careful, several products arrived very damaged because they were not well secured in the box.
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B
Rating: 4 out of 5
Great
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K
Rating: 1 out of 5
Unfortunately, the cups were broken, the ordered shirts were not delivered. No response received upon inquiry
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P
Rating: 4 out of 5
Fast shipping when products are available, well-made package and quality packaging, progress to be made in communication will be the only point to improve.
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N
Rating: 4 out of 5
It's been a few years since I ordered from you and I am very satisfied
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P
Rating: 2 out of 5
One item was missing from the order, and the support responds very slowly. I still not received neither the missing item, nor a refund.
A
Rating: 4 out of 5
Very happy with your merchandise, but very unhappy with the transport with DPD, the delivery never happens as we request.
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J
Rating: 2 out of 5
The person did not receive the promised gift cookies for Mother's Day!
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B
Rating: 2 out of 5
I ordered 2 x maple syrup with jug and only received the maple syrup! No one has responded to my email!
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S
Rating: 1 out of 5
Did not receive the goods
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G
Rating: 2 out of 5
Hello, Without prior information, I only received part of the order (which I paid in full). It was me who had to contact the company... who informed me that they would send it to me when the item is available (normally in June). I will be sure to update my review when I receive it, Best regards
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C
Rating: 1 out of 5
I ordered 3 packs of peanut butter, it arrived and after 2 days it expired, the result is that I had to spend 25.93€ to make a return
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A
Rating: 4 out of 5
just too expensive
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N
Rating: 4 out of 5
10
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D
Rating: 4 out of 5
The products were just as I expected!
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M
Rating: 4 out of 5
The quality of the products and the speed of delivery make you forget the slightly high price.
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E
Rating: 1 out of 5
Order EPSZAAPJN brought 3 expired products. The store didn't even bother to respond to my email.
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S
Rating: 1 out of 5
I ordered 175 pieces of maple syrup candies, it also says so on the invoice and I only received 155. They indicate that I ordered a kilo but that is not true, you order them by piece (15/30/50/100/175). After my order, they changed the quantities on their website but I am still waiting for my 20 candies!
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D
Rating: 4 out of 5
Boxes have some dents
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B
Rating: 4 out of 5
I am very happy to have found the maple tea I was looking for since my trip to Quebec. The cakes arrived broken in the box but are still very good! I will recommend
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F
Rating: 4 out of 5
only negative remark... the prices are a bit excessive on certain products. Everything else is perfect (quality, speed, packaging....)
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L
Rating: 1 out of 5
1st order delivery error
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F
Rating: 4 out of 5
very good liqueur, biscuits too but soften quickly, terribly excellent
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M
Rating: 1 out of 5
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
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D
Rating: 4 out of 5
Nothing
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H
Rating: 1 out of 5
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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S
Rating: 1 out of 5
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
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A
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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I
Rating: 4 out of 5
Unfortunately, the goods did not arrive exactly as I ordered. Instead of six half-liter maple water, I received three 1-liter packages.
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D
Rating: 1 out of 5
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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