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J
Rating: 1 out of 5
I did not receive this package. UPS lost the package
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 4 out of 5
Very good, pleasant in the mouth
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H
Rating: 4 out of 5
Shipping costs are a bit expensive...
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C
Rating: 1 out of 5
A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.
P
Rating: 2 out of 5
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
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森
Rating: 1 out of 5
Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.
K
Rating: 1 out of 5
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
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F
Rating: 2 out of 5
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
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T
Rating: 2 out of 5
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
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R
Rating: 4 out of 5
Excellent wild blueberry juice,I take off one star because I can't get in touch with the staff via email. Written more than once with no response
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E
Rating: 4 out of 5
Perfect except for chronofresh delivery
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S
Rating: 1 out of 5
Did not arrive
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E
Rating: 4 out of 5
Not too long a wait for delivery and very good products.
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N
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Thank you for your responsiveness
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P
Rating: 4 out of 5
.
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P
Rating: 1 out of 5
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
F
Rating: 1 out of 5
Parcel received quickly in good condition and the syrup is perfect.
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M
Rating: 4 out of 5
It was perfect, except for the fir-tree scented candle (which went in the garbage can), which had an unpleasant smell.
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N
Rating: 2 out of 5
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
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P
Rating: 4 out of 5
Very good quality products with flavours that cannot be found in equivalent products and that we like to share. Fast delivery
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P
Rating: 4 out of 5
Serious supplier
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C
Rating: 4 out of 5
Very good
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Y
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
I was interested in the dented maple syrup tins, but it was hard to find out if there were any in stock. What a shame!
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H
Rating: 4 out of 5
The maple syrup is great, but the jelly lacks flavour and is too firm.
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P
Rating: 4 out of 5
The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.
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N
Rating: 4 out of 5
Good products, but we'd like to see the organic range expanded.
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S
Rating: 2 out of 5
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
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M
Rating: 4 out of 5
I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.
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A
Rating: 4 out of 5
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
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C
Rating: 4 out of 5
Excellent products at a very affordable price
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R
Rating: 4 out of 5
No complaints
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M
Rating: 1 out of 5
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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M
Rating: 4 out of 5
Very good
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T
Rating: 1 out of 5
Missing half the order
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S
Rating: 1 out of 5
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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A
Rating: 1 out of 5
One bottle was missing, never received an awnser from the store!
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B
Rating: 4 out of 5
It is very good
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C
Rating: 1 out of 5
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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