Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1, 2 and 4 stars

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A
Aurelie G.
Rating: 4 out of 5
following a purchase from 12/02/2024
Thank you for your responsiveness
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Philippe L.
Rating: 4 out of 5
following a purchase from 12/02/2024
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Pernille Z.
Rating: 1 out of 5
following a purchase from 09/02/2024
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
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Florence L.
Rating: 1 out of 5
following a purchase from 11/02/2024
Parcel received quickly in good condition and the syrup is perfect.
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marie R.
Rating: 4 out of 5
following a purchase from 07/02/2024
It was perfect, except for the fir-tree scented candle (which went in the garbage can), which had an unpleasant smell.
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Nathalie F.
Rating: 2 out of 5
following a purchase from 08/02/2024
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
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Patrick H.
Rating: 4 out of 5
following a purchase from 08/02/2024
Very good quality products with flavours that cannot be found in equivalent products and that we like to share. Fast delivery
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PALUELMARMONT D.
Rating: 4 out of 5
following a purchase from 05/02/2024
Serious supplier
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Christine F.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good
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Yolande P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Perfect
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Patricia F.
Rating: 4 out of 5
following a purchase from 28/01/2024
I was interested in the dented maple syrup tins, but it was hard to find out if there were any in stock. What a shame!
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Hélène S.
Rating: 4 out of 5
following a purchase from 28/01/2024
The maple syrup is great, but the jelly lacks flavour and is too firm.
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Ponhak-Piset T.
Rating: 4 out of 5
following a purchase from 26/01/2024
The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.
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NICOLAS D.
Rating: 4 out of 5
following a purchase from 23/01/2024
Good products, but we'd like to see the organic range expanded.
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Sandrine P.
Rating: 2 out of 5
following a purchase from 15/01/2024
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
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Monique F.
Rating: 4 out of 5
following a purchase from 21/01/2024
I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.
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Anne C.
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
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christian D.
Rating: 4 out of 5
following a purchase from 16/01/2024
Excellent products at a very affordable price
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Richard D.
Rating: 4 out of 5
following a purchase from 14/01/2024
No complaints
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Matteo M.
Rating: 1 out of 5
following a purchase from 10/01/2024
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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Monique C.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good
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Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
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sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
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benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
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Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
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Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
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Mrj J.
Rating: 1 out of 5
following a purchase from 27/12/2023
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
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Nathalie B.
Rating: 2 out of 5
following a purchase from 20/12/2023
Incomplete order, but payment in full. No news of missing items
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Olivier C.
Rating: 4 out of 5
following a purchase from 13/12/2023
All went well.
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Justin P.
Rating: 1 out of 5
following a purchase from 20/12/2023
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
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philippe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
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grebot B.
Rating: 4 out of 5
following a purchase from 21/12/2023
nothing to say, everything is perfect
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Dany D.
Rating: 1 out of 5
following a purchase from 21/12/2023
not yet received my parcel!! so not happy!
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Christiane S.
Rating: 1 out of 5
following a purchase from 29/09/2023
I still haven't received my order
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Catherine K.
Rating: 4 out of 5
following a purchase from 17/12/2023
I did not receive an item I ordered, I received another one instead. Delivery time not respected.
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ALINE Y.
Rating: 4 out of 5
following a purchase from 18/12/2023
Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...
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jean pierre C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order received promptly and as usual exceptional product super
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Marie-Laure S.
Rating: 4 out of 5
following a purchase from 15/12/2023
I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.
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