Customer reviews of Les Trésors d’Érable

I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?

The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.

Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!

Order arrived on time

UPS "locker" delivery is disconcerting.

The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....

Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.

I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.

My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .

In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.

I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort

The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!

great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!

The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.

satisfied.

Fast, efficient delivery.

Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.

Parcel received well and quickly. One of the products arrived broken inside the parcel and leaked inside (not packed enough and/or indelicate deliveryman?), but replaced very quickly.

There is a product missing from my parcel (walnuts). I would like a refund.

Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...

I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.

.

Overall, the purchase was very convenient! But when ordering, the text could also be translated into German! The rest of the site is very well organized and clear!

Always very fast 👍

I am missing part of my order and have not been informed...

It arrived broken, I called they said they would send it back but I have no news.....

satisfied

1 packet of pancake flour burst in the parcel! It was everywhere.

A gift was planned but all I received was an empty box.

Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.

Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

I really like the cookies. I let my friends and family taste them, as well as the maple syrup.

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

i love honey with maple syrup i ordered 4 jars! thank you

Ras