Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
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Jacques-Aurelien S.
Rating: 2 out of 5
following a purchase from 25/11/2023
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Sophie P.
Rating: 1 out of 5
following a purchase from 22/11/2023
the requested home delivery was made to a relay point even though I had paid a supplement for home delivery
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 21/11/2023
top-notch products a bit of a snag in delivery but now resolved
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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Karin G.
Rating: 1 out of 5
following a purchase from 27/10/2023
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
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thierry G.
Rating: 4 out of 5
following a purchase from 16/11/2023
As ordered
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Marie-Jo P.
Rating: 4 out of 5
following a purchase from 13/11/2023
Good products that make up for homesickness.
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Evelyne B.
Rating: 1 out of 5
following a purchase from 09/11/2023
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
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Philippe A.
Rating: 4 out of 5
following a purchase from 13/11/2023
Why promote 5 boxes when the packaging can hold 6?
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Philippe S.
Rating: 1 out of 5
following a purchase from 13/11/2023
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
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Halat L.
Rating: 1 out of 5
following a purchase from 07/11/2023
I have sent a request to return my order and am being ignored by Customer Service.
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YVES B.
Rating: 4 out of 5
following a purchase from 09/11/2023
Missing the little bottle of maple syrup as a gift 😃
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Frédéric B.
Rating: 4 out of 5
following a purchase from 06/11/2023
Excellent
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Aysim S.
Rating: 1 out of 5
following a purchase from 01/11/2023
2 cans of maple syrup had dents.
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Benoit N.
Rating: 1 out of 5
following a purchase from 29/10/2023
Incomplete parcel
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jean-phlilippe G.
Rating: 2 out of 5
following a purchase from 23/10/2023
I am disappointed with the products I bought and the delivery time was very long.
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Chrystelle C.
Rating: 2 out of 5
following a purchase from 26/10/2023
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
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Yvan O.
Rating: 4 out of 5
following a purchase from 01/11/2023
Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.
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Juan P.
Rating: 4 out of 5
following a purchase from 27/10/2023
I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.
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Frédérique M.
Rating: 1 out of 5
following a purchase from 29/10/2023
The expiry date is too close. Less than a year.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 16/10/2023
I've bought 4 natural barometers but none of them work.
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Jean-Marie C.
Rating: 1 out of 5
following a purchase from 23/10/2023
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
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Zaira G.
Rating: 4 out of 5
following a purchase from 24/10/2023
One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.
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Beatrice M.
Rating: 2 out of 5
following a purchase from 23/10/2023
I have not received the correct items and still have no reply to my complaint.
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Virginie G.
Rating: 4 out of 5
following a purchase from 21/10/2023
very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).
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Alain C.
Rating: 2 out of 5
following a purchase from 21/10/2023
I am satisfied with the delivery time but I received a product that is not what I ordered.
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Donald S.
Rating: 1 out of 5
following a purchase from 19/10/2023
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
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géraldine G.
Rating: 4 out of 5
following a purchase from 23/09/2023
I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad
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Guido V.
Rating: 1 out of 5
following a purchase from 14/10/2023
I never received the order. Also no notification from the parcel service
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Madeleine M.
Rating: 4 out of 5
following a purchase from 15/10/2023
Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.
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Melodie R.
Rating: 2 out of 5
following a purchase from 09/10/2023
Parcel arrived with two broken items ....
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Audrey S.
Rating: 1 out of 5
following a purchase from 04/10/2023
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
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Francoise T.
Rating: 2 out of 5
following a purchase from 02/10/2023
An expired product, reported immediately but no response from the after-sales service.
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Nadine C.
Rating: 1 out of 5
following a purchase from 28/09/2023
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
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Charles M.
Rating: 1 out of 5
following a purchase from 01/10/2023
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
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Response from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
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nathalie D.
Rating: 4 out of 5
following a purchase from 14/08/2023
I appreciate the products of Quebec I went there in July I have only one desire to return.
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Laurence O.
Rating: 4 out of 5
following a purchase from 24/09/2023
Good product. Good reception
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Gil L.
Rating: 2 out of 5
following a purchase from 19/09/2023
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
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Response from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
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Kirsten G.
Rating: 4 out of 5
following a purchase from 01/08/2023
Have ordered 4 large Peanutbutter jars .They are unfortunately only durable until the end of 2023 😏
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