Customer reviews of Les Trésors d’Érable

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Michele M.

Rating: 4 out of 5

Published on 14/12/2023 à 19h46 following a purchase from 02/12/2023

satisfied

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Joelle A.

Rating: 2 out of 5

Published on 14/12/2023 à 12h52 following a purchase from 01/12/2023

1 packet of pancake flour burst in the parcel! It was everywhere.

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Jean-Claude W.

Rating: 2 out of 5

Published on 14/12/2023 à 10h25 following a purchase from 02/12/2023

A gift was planned but all I received was an empty box.

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Christine Q.

Rating: 4 out of 5

Published on 14/12/2023 à 09h34 following a purchase from 01/12/2023

Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.

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Martine S.

Rating: 1 out of 5

Published on 14/12/2023 à 09h26 following a purchase from 03/12/2023

Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box

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Charlotte V.

Rating: 4 out of 5

Published on 11/12/2023 à 19h33 following a purchase from 30/11/2023

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

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Monique B.

Rating: 4 out of 5

Published on 10/12/2023 à 23h03 following a purchase from 29/11/2023

I really like the cookies. I let my friends and family taste them, as well as the maple syrup.

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Delphine D.

Rating: 1 out of 5

Published on 10/12/2023 à 21h29 following a purchase from 27/11/2023

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

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Marine J.

Rating: 2 out of 5

Published on 10/12/2023 à 16h31 following a purchase from 21/11/2023

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

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Karine M.

Rating: 2 out of 5

Published on 08/12/2023 à 14h36 following a purchase from 26/11/2023

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

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David S.

Rating: 2 out of 5

Published on 08/12/2023 à 07h19 following a purchase from 24/11/2023

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

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Aurélien Z.

Rating: 1 out of 5

Published on 07/12/2023 à 23h19 following a purchase from 16/09/2023

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

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Cecile B.

Rating: 4 out of 5

Published on 07/12/2023 à 15h18 following a purchase from 27/11/2023

i love honey with maple syrup i ordered 4 jars! thank you

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Pascal M.

Rating: 4 out of 5

Published on 07/12/2023 à 04h18 following a purchase from 24/11/2023

Ras

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Christine B.

Rating: 2 out of 5

Published on 06/12/2023 à 06h31 following a purchase from 25/11/2023

I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.

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Jacques-Aurelien S.

Rating: 2 out of 5

Published on 05/12/2023 à 20h58 following a purchase from 25/11/2023

The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.

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Sophie P.

Rating: 1 out of 5

Published on 04/12/2023 à 14h52 following a purchase from 22/11/2023

the requested home delivery was made to a relay point even though I had paid a supplement for home delivery

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Jocelyne B.

Rating: 4 out of 5

Published on 04/12/2023 à 13h07 following a purchase from 21/11/2023

top-notch products a bit of a snag in delivery but now resolved

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Frédérique K.

Rating: 2 out of 5

Published on 02/12/2023 à 16h57 following a purchase from 13/11/2023

Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.

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Karin G.

Rating: 1 out of 5

Published on 28/11/2023 à 19h34 following a purchase from 27/10/2023

A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.

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Thierry G.

Rating: 4 out of 5

Published on 27/11/2023 à 14h49 following a purchase from 16/11/2023

As ordered

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Marie-Jo P.

Rating: 4 out of 5

Published on 26/11/2023 à 19h38 following a purchase from 13/11/2023

Good products that make up for homesickness.

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Evelyne B.

Rating: 1 out of 5

Published on 25/11/2023 à 12h11 following a purchase from 09/11/2023

Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.

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Philippe A.

Rating: 4 out of 5

Published on 25/11/2023 à 11h02 following a purchase from 13/11/2023

Why promote 5 boxes when the packaging can hold 6?

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Philippe S.

Rating: 1 out of 5

Published on 24/11/2023 à 09h49 following a purchase from 13/11/2023

Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings

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Halat L.

Rating: 1 out of 5

Published on 20/11/2023 à 18h00 following a purchase from 07/11/2023

I have sent a request to return my order and am being ignored by Customer Service.

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Yves B.

Rating: 4 out of 5

Published on 19/11/2023 à 14h47 following a purchase from 09/11/2023

Missing the little bottle of maple syrup as a gift 😃

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Frédéric B.

Rating: 4 out of 5

Published on 17/11/2023 à 18h09 following a purchase from 06/11/2023

Excellent

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Aysim S.

Rating: 1 out of 5

Published on 17/11/2023 à 07h02 following a purchase from 01/11/2023

2 cans of maple syrup had dents.

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Benoit N.

Rating: 1 out of 5

Published on 14/11/2023 à 10h34 following a purchase from 29/10/2023

Incomplete parcel

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Jean-Phlilippe G.

Rating: 2 out of 5

Published on 13/11/2023 à 17h59 following a purchase from 23/10/2023

I am disappointed with the products I bought and the delivery time was very long.

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Chrystelle C.

Rating: 2 out of 5

Published on 11/11/2023 à 20h55 following a purchase from 26/10/2023

My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!

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Yvan O.

Rating: 4 out of 5

Published on 11/11/2023 à 19h27 following a purchase from 01/11/2023

Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.

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Juan P.

Rating: 4 out of 5

Published on 10/11/2023 à 19h46 following a purchase from 27/10/2023

I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.

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Frédérique M.

Rating: 1 out of 5

Published on 10/11/2023 à 17h57 following a purchase from 29/10/2023

The expiry date is too close. Less than a year.

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Nicolas P.

Rating: 1 out of 5

Published on 06/11/2023 à 08h46 following a purchase from 16/10/2023

I've bought 4 natural barometers but none of them work.

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Jean-Marie C.

Rating: 1 out of 5

Published on 05/11/2023 à 22h26 following a purchase from 23/10/2023

The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.

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Zaira G.

Rating: 4 out of 5

Published on 05/11/2023 à 09h29 following a purchase from 24/10/2023

One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.

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Beatrice M.

Rating: 2 out of 5

Published on 04/11/2023 à 14h06 following a purchase from 23/10/2023

I have not received the correct items and still have no reply to my complaint.

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Virginie G.

Rating: 4 out of 5

Published on 03/11/2023 à 06h39 following a purchase from 21/10/2023

very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).

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