Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 2 and 4 stars

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P
Pascal R.
Rating: 4 out of 5
following a purchase from 26/11/2022
Fast delivery and the bottles were well packaged.
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Luc D.
Rating: 4 out of 5
following a purchase from 25/11/2022
Very serious and good quality
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Jean-Philippe R.
Rating: 4 out of 5
following a purchase from 25/11/2022
Very nice. Delivery conforms with a cool little gift...
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König W.
Rating: 4 out of 5
following a purchase from 20/11/2022
Delivery fast. Everything as expected.
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Patrick N.
Rating: 1 out of 5
following a purchase from 19/11/2022
Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.
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Response from Les Trésors d’Érable
Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen
S
Sophie S.
Rating: 4 out of 5
following a purchase from 18/11/2022
I am missing 1 item in my package Maple cream cookie
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Aurelie W.
Rating: 4 out of 5
following a purchase from 16/11/2022
Package received in perfect condition. Just have to taste it. I recommend without hesitation.
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Celine R.
Rating: 4 out of 5
following a purchase from 14/11/2022
The order is correct and in good condition! On the other hand the state of the box left much to be desired! I got a very damaged and open box! Without tape on it! I strongly advise you to change your delivery company!
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Raphaelle G.
Rating: 4 out of 5
following a purchase from 11/11/2022
Received my order quickly and very happy
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Jf F.
Rating: 4 out of 5
following a purchase from 06/11/2022
Fast turnaround and very good customer service
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Christine R.
Rating: 4 out of 5
following a purchase from 06/11/2022
Fast, very well packaged. Expiration date a little fast for the peanut butter I wanted to give for Christmas!
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Clara L.
Rating: 4 out of 5
following a purchase from 31/10/2022
👍
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Aida D.
Rating: 4 out of 5
following a purchase from 31/10/2022
the only regret is not to receive the gifts according to the codes
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Pierre B.
Rating: 4 out of 5
following a purchase from 31/10/2022
Always on top
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Christine F.
Rating: 4 out of 5
following a purchase from 22/10/2022
The maple syrup is delicious and the maple candles smell divine, exactly the fall scent I was looking for. I was disappointed by the cranberries which contain sugar (but are very good) and by the maple vinegar which smells very strong of spirit vinegar (it almost looks like ether) and has no maple taste. But I will order again the maple candles, they are really "top". The package arrived quickly and was very well packaged, and thank you for the delicious gift sample cookies.
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C. B.
Rating: 4 out of 5
following a purchase from 25/10/2022
problem with the delivery... relay point where the carrier did not deliver... I had to go to another relay point...
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Sylvie P.
Rating: 1 out of 5
following a purchase from 19/10/2022
I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me
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Response from Les Trésors d’Érable
Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.
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Pit Pascal P.
Rating: 4 out of 5
following a purchase from 17/10/2022
A product appreciated for its original particularity.
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Catherine L.
Rating: 4 out of 5
following a purchase from 10/10/2022
Whisky with maple syrup delicious. On the other hand, delivery problems: should arrive in a parcel relay on 13/10, the deliveryman went to my house! I asked for a parcel relay because I'm not always there during the day. I ask again for another parcel relay ... the deliveryman goes again to my house! Finally today, 22/10, I found it in a parcel relay (not the one requested).
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V
Vincenzo M.
Rating: 2 out of 5
following a purchase from 09/10/2022
As per the emails sent and the dispute opened with psypal, I was charged shipping costs despite having spent more than 44.00 euros. I don't think I will buy anything else from you. Regards
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Response from Les Trésors d’Érable
bonjour, les frais de port sont offerts en Italie à partir de 99€ et non 44€, c'est indiqué sur le site, cordialement
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Nadine P.
Rating: 4 out of 5
following a purchase from 10/10/2022
Complete order! Fast delivery Good products
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Vincent S.
Rating: 4 out of 5
following a purchase from 04/10/2022
Order quickly shipped delivery charges a little expensive to my taste but it's like paying with taxes in Quebec. One star less for me because the delivery was not respected by the company that delivers. Otherwise, the website is great.
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Julie F.
Rating: 4 out of 5
following a purchase from 01/10/2022
Products arrived very quickly, and very well packaged! Unfortunately, the jar of maple butter was broken and spilled into the box
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Celine B.
Rating: 4 out of 5
following a purchase from 26/09/2022
Very fast delivery More than reasonable price
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Michel P.
Rating: 4 out of 5
following a purchase from 25/09/2022
Good products
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Cécile C.
Rating: 4 out of 5
following a purchase from 23/09/2022
My first order on this site went well, arrived on time, package well packed, good products etc.. I take off one star because of a small dissatisfaction during the delivery: I had planned a delivery in a relay point of my choice convenient for me (to avoid being delivered at home at times when I knew I was going to be absent). And at the time of delivery, the carrier asked me to choose either my address or another relay point which was not convenient for me. It was a bit painful at the time.
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Céline B.
Rating: 1 out of 5
following a purchase from 25/09/2022
The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.
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G
Gambey D.
Rating: 4 out of 5
following a purchase from 13/09/2022
Satisfied
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Gu B.
Rating: 4 out of 5
following a purchase from 11/09/2022
On time and delicious.
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Jana O.
Rating: 4 out of 5
following a purchase from 06/09/2022
Everything is fine, I will order again.
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Rene R.
Rating: 4 out of 5
following a purchase from 27/08/2022
I am very satisfied with the products ordered that we knew because our son lives in Canada. Nevertheless I am surprised that the announced discount of 10% is not automatically calculated, I still have a credit of 5% that I have not received yet. Nevertheless, all my friends who have tasted the Maple and Berry Wisky have found it excellent and have asked me for your contact information. Even those who say they don't like it have taken it back. Please continue to provide us with these great products.
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Fabienne H.
Rating: 4 out of 5
following a purchase from 13/08/2022
Top order! I would like to order some maple cream coureur des bois, when will it be possible to order it?
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Fabienne N.
Rating: 4 out of 5
following a purchase from 10/08/2022
Good products but no luck with delivery (9 days). Good after-sales service. She immediately made a complaint to the delivery person.
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Jean-Faniel B.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very good
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Tony L.
Rating: 4 out of 5
following a purchase from 01/08/2022
Good products but some are slightly expensive. Packaging at the top as always.
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Sébastien E.
Rating: 4 out of 5
following a purchase from 27/07/2022
Very good products, but the delivery is chaotic with GLS
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Laure D.
Rating: 2 out of 5
following a purchase from 18/07/2022
Good products except for the caramels, which have taken a "hit" and are inedible
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Damien G.
Rating: 4 out of 5
following a purchase from 17/07/2022
Directly from Canada, you can find quality products with choice. The only drawback is that the carrier is not very efficient and it is necessary to foresee an extension of the delivery time. The relay points are not kept up to date, so the parcel is moved around before it arrives.
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M
Murielle C.
Rating: 4 out of 5
following a purchase from 07/07/2022
Very good products
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Angélique H.
Rating: 4 out of 5
following a purchase from 07/07/2022
Good products but expensive compared to the local price, the margin is high
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