Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
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Christian S.
Rating: 1 out of 5
following a purchase from 20/01/2026
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
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Bernard B.
Rating: 1 out of 5
following a purchase from 16/01/2026
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
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Denis R.
Rating: 4 out of 5
following a purchase from 16/01/2026
I am not satisfied with my last order. I received an email giving me a 15% discount with a minimum around 65€. When I took advantage of this offer, the minimum had risen to 115€! And all this while respecting the deadline. I reported it during my order. No reaction from you! Otherwise, I received the ordered products, but with a 10% discount. Thank you for responding.
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Patricia C.
Rating: 2 out of 5
following a purchase from 19/01/2026
The maple syrup boxes were all crushed while the carton was intact.
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Patrick M.
Rating: 1 out of 5
following a purchase from 19/01/2026
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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Joel C.
Rating: 4 out of 5
following a purchase from 19/01/2026
Very good
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Denis V.
Rating: 1 out of 5
following a purchase from 17/01/2026
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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Martin V.
Rating: 1 out of 5
following a purchase from 18/01/2026
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
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Laurence D.
Rating: 1 out of 5
following a purchase from 02/01/2026
Still as tasty as the one I tasted in Quebec
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Rene G.
Rating: 1 out of 5
following a purchase from 17/12/2025
I am still waiting for the rest of my order
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Denis D.
Rating: 4 out of 5
following a purchase from 14/01/2026
Nothing to report. Between the order and the delivery, everything went very well.
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Jean-Hubert D.
Rating: 1 out of 5
following a purchase from 05/01/2026
The delivery location that was 100m has been changed and moved to 2 km.
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Emmanuelle C.
Rating: 2 out of 5
following a purchase from 09/01/2026
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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Elise V.
Rating: 2 out of 5
following a purchase from 09/01/2026
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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Osman A.
Rating: 4 out of 5
following a purchase from 05/01/2026
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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Alain R.
Rating: 4 out of 5
following a purchase from 04/01/2026
Fast delivery Very serious packaging Delicious products
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Magali P.
Rating: 2 out of 5
following a purchase from 19/12/2025
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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Gregory M.
Rating: 4 out of 5
following a purchase from 28/12/2025
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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Wahiba D.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't been delivered
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Marion P.
Rating: 1 out of 5
following a purchase from 27/12/2025
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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Lucile D.
Rating: 1 out of 5
following a purchase from 20/12/2025
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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Nadège M.
Rating: 4 out of 5
following a purchase from 11/12/2025
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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Epimaco F.
Rating: 1 out of 5
following a purchase from 16/12/2025
The product is not the same as the one bought at the store
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Laurence D.
Rating: 4 out of 5
following a purchase from 15/12/2025
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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Reine F.
Rating: 1 out of 5
following a purchase from 14/12/2025
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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Céline P.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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Sandrine P.
Rating: 2 out of 5
following a purchase from 14/12/2025
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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Pascale G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Well received on time. Small downside, the boxes are all dented.
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Laure G.
Rating: 2 out of 5
following a purchase from 11/12/2025
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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Natacha B.
Rating: 4 out of 5
following a purchase from 10/12/2025
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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Stéphanie P.
Rating: 2 out of 5
following a purchase from 08/12/2025
I am disappointed, the cans of maple syrup were dented despite good packaging.
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Marine S.
Rating: 1 out of 5
following a purchase from 06/12/2025
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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Jeffrey G.
Rating: 4 out of 5
following a purchase from 07/12/2025
I still haven't received my syrup nor received information on the follow-up
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Mariehelene B.
Rating: 4 out of 5
following a purchase from 06/12/2025
very happy with the package BUT torn on one side as if someone wanted to see inside
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Carole T.
Rating: 1 out of 5
following a purchase from 07/12/2025
half of the order was missing
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Catherine L.
Rating: 1 out of 5
following a purchase from 05/12/2025
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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Sébastien E.
Rating: 1 out of 5
following a purchase from 05/12/2025
Error with the order
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Julie D.
Rating: 1 out of 5
following a purchase from 05/12/2025
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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Rita T.
Rating: 2 out of 5
following a purchase from 04/12/2025
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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