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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 2 and 4 stars
Reset filtersN
Rating: 2 out of 5
Unfortunately, a part of the order is still missing.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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C
Rating: 2 out of 5
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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M
Rating: 1 out of 5
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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V
Rating: 1 out of 5
Missing products and non-compliant products
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N
Rating: 1 out of 5
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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E
Rating: 1 out of 5
Expired products. I sent an email but still no response.
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A
Rating: 1 out of 5
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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P
Rating: 4 out of 5
Good, but no follow-up!
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S
Rating: 1 out of 5
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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T
Rating: 1 out of 5
I never received the package and I have not been refunded
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J
Rating: 1 out of 5
I alerted by email that a product was missing, but no response or compensation received?
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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F
Rating: 4 out of 5
Fast shipping But ... Expiration date too short
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L
Rating: 4 out of 5
Very good plan, effective and fast delivery, and the cakes are excellent
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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I
Rating: 1 out of 5
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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P
Rating: 1 out of 5
The cookies are not as good as we expected
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M
Rating: 1 out of 5
Very good product
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C
Rating: 4 out of 5
Order delivered quickly but the cookies did not arrive whole. Too bad!
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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A
Rating: 1 out of 5
I received expired products that were 6 months old, for a first order I am quite disappointed.
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C
Rating: 4 out of 5
very good
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M
Rating: 4 out of 5
Order arrived very quickly, in very good condition, complete and very good products
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E
Rating: 4 out of 5
I love the products! I took away one star because the cakes were expired.
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S
Rating: 1 out of 5
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Y
Rating: 2 out of 5
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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C
Rating: 2 out of 5
not warned that my package had arrived
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N
Rating: 1 out of 5
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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D
Rating: 1 out of 5
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Y
Rating: 4 out of 5
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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J
Rating: 4 out of 5
Excellent
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S
Rating: 4 out of 5
Too bad the delivery went very badly. UPS regularly messes up like many carriers
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M
Rating: 4 out of 5
The quality of the syrup is good. Be careful with the maple butter - it is much smaller than it appears.
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L
Rating: 4 out of 5
The products met my expectations, but I am surprised by the appearance of the Celebration biscuits which seem to have had temperature change issues... Certainly the expiration date was slightly exceeded (hence the attractive price), but this has never affected the quality of biscuits...
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