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F
Rating: 1 out of 5
No package tracking ❌
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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C
Rating: 2 out of 5
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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N
Rating: 2 out of 5
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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R
Rating: 1 out of 5
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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S
Rating: 1 out of 5
Damaged package and insufficient communication on the subject.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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N
Rating: 2 out of 5
Unfortunately, a part of the order is still missing.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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C
Rating: 2 out of 5
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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M
Rating: 1 out of 5
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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V
Rating: 1 out of 5
Missing products and non-compliant products
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N
Rating: 1 out of 5
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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E
Rating: 1 out of 5
Expired products. I sent an email but still no response.
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A
Rating: 1 out of 5
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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P
Rating: 4 out of 5
Good, but no follow-up!
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S
Rating: 1 out of 5
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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T
Rating: 1 out of 5
I never received the package and I have not been refunded
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J
Rating: 1 out of 5
I alerted by email that a product was missing, but no response or compensation received?
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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F
Rating: 4 out of 5
Fast shipping But ... Expiration date too short
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L
Rating: 4 out of 5
Very good plan, effective and fast delivery, and the cakes are excellent
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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I
Rating: 1 out of 5
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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P
Rating: 1 out of 5
The cookies are not as good as we expected
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M
Rating: 1 out of 5
Very good product
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C
Rating: 4 out of 5
Order delivered quickly but the cookies did not arrive whole. Too bad!
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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