Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 2 and 4 stars

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C
Chrystelle J.
Rating: 4 out of 5
following a purchase from 25/06/2025
Good product, very responsive customer service
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Frank L.
Rating: 1 out of 5
following a purchase from 29/06/2025
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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Marie F.
Rating: 1 out of 5
following a purchase from 11/05/2025
I still haven't received my order!!
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Annie B.
Rating: 4 out of 5
following a purchase from 24/06/2025
Good
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Francois-Xavier B.
Rating: 1 out of 5
following a purchase from 07/06/2025
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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Maria W.
Rating: 1 out of 5
following a purchase from 10/06/2025
No delivery received
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François V.
Rating: 4 out of 5
following a purchase from 07/06/2025
Package arrived as agreed, original products but I am waiting for feedback on one not "fresh"
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John Q.
Rating: 2 out of 5
following a purchase from 07/06/2025
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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Aline M.
Rating: 2 out of 5
following a purchase from 03/06/2025
The products are excellent but the delivery is deplorable
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Marie-Annick B.
Rating: 2 out of 5
following a purchase from 02/06/2025
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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Marie Pierre G.
Rating: 4 out of 5
following a purchase from 31/05/2025
The expiration dates are too close to the limit
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Claude M.
Rating: 4 out of 5
following a purchase from 31/05/2025
Great thanks :)
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Marie-José Z.
Rating: 2 out of 5
following a purchase from 19/05/2025
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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Anne C.
Rating: 2 out of 5
following a purchase from 25/04/2025
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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Marc M.
Rating: 2 out of 5
following a purchase from 21/05/2025
Order received quickly as per specifications
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Camille B.
Rating: 1 out of 5
following a purchase from 19/05/2025
I have never received my order, already more than 10 days late and no news......
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Jean D.
Rating: 1 out of 5
following a purchase from 18/05/2025
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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Didier D.
Rating: 2 out of 5
following a purchase from 16/05/2025
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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Liesbeth K.
Rating: 1 out of 5
following a purchase from 15/05/2025
Fast delivery, good special products
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Frederic L.
Rating: 4 out of 5
following a purchase from 04/02/2025
.
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Samuel O.
Rating: 4 out of 5
following a purchase from 08/05/2025
Thank you very much
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Hervé D.
Rating: 4 out of 5
following a purchase from 09/05/2025
Faster delivery times than those indicated.
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Audrey J.
Rating: 2 out of 5
following a purchase from 04/05/2025
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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Joseph K.
Rating: 4 out of 5
following a purchase from 04/05/2025
satisfied
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Pascal B.
Rating: 2 out of 5
following a purchase from 22/04/2025
Package not delivered on two occasions Dented bottles
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Ryan H.
Rating: 2 out of 5
following a purchase from 15/04/2025
Wrong quantity received no follow uo
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Marianne H.
Rating: 4 out of 5
following a purchase from 12/04/2025
Fast delivery, well packaged, will definitely order again
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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Philippe V.
Rating: 2 out of 5
following a purchase from 02/04/2025
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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Camille K.
Rating: 1 out of 5
following a purchase from 08/04/2025
acceptable products, horrible customer service. They do not respond
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Martina D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Too bulky packaged. Products are good, but in my opinion, expensive.
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Alain R.
Rating: 4 out of 5
following a purchase from 04/04/2025
Real maple syrup with a good taste that reminds us of our stay in Canada, and for over 30 years this is the only one we have used, previously purchased on another site. Honest price, fast delivery, and serious packaging.
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Marlène D.
Rating: 1 out of 5
following a purchase from 03/04/2025
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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Doris G.
Rating: 1 out of 5
following a purchase from 01/04/2025
not received yet
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Arthur G.
Rating: 1 out of 5
following a purchase from 31/03/2025
Product expired a month later, very bad customer service experience, I will not buy there again
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Claire W.
Rating: 1 out of 5
following a purchase from 27/03/2025
I did not receive the right cakes, and I did not get a response to my question about this issue.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 22/03/2025
Top
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Stevens G.
Rating: 2 out of 5
following a purchase from 08/12/2024
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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Rami E.
Rating: 1 out of 5
following a purchase from 15/03/2025
I HAVE NOT RECEIVED MY PACKAGE
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Avi E.
Rating: 2 out of 5
following a purchase from 15/03/2025
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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