Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
A few boxes of cookies were damaged because there was nothing to protect them from the shocks with the cans of maple syrup. The previous identical order was much better in this regard because the boxes of cookies were also in a protective carton.
Translated reviews
C
Claudine B.
Rating: 4 out of 5
following a purchase from 13/03/2025
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
Translated reviews
A
Anne Marie P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
Translated reviews
A
Alejandro D.
Rating: 1 out of 5
following a purchase from 09/03/2025
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
Translated reviews
M
Mylene D.
Rating: 1 out of 5
following a purchase from 17/02/2025
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
Translated reviews
D
Dylan M.
Rating: 2 out of 5
following a purchase from 27/02/2025
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
Translated reviews
O
Olivier B.
Rating: 2 out of 5
following a purchase from 26/02/2025
on my last order, I am missing an item, no news for the moment
Translated reviews
J
Jérôme D.
Rating: 4 out of 5
following a purchase from 10/01/2025
Order received and very satisfied nevertheless I find that the follow-up of the orders is a little neglected. We pre-ordered an item that was being restocked and we knew that it would be available several weeks later, but we had no news for almost 2 months of the order of over 1000€ that we had placed and paid for. We started to worry, it would be nice to keep customers informed of the progress of orders. If I hadn't come to the news it would have been radio silence and there are so many scams online that it would be really reassuring.
Translated reviews
T
Thierry D.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very good products! My only disappointment is that I couldn't taste the real maple syrup..!
Translated reviews
Y
Yves G.
Rating: 4 out of 5
following a purchase from 18/02/2025
The right place for those who like Canadian products for their quality, but also for this company's reliability in response and delivery times.
Translated reviews
S
Samantha C.
Rating: 2 out of 5
following a purchase from 15/02/2025
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
Translated reviews
V
Virgile D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Curious exchange with after-sales service. I didn't receive the bottle I ordered. They tried to make me believe that it was the same thing (I ordered a cider and received a mix of spirits...), then told me that the reference I ordered no longer existed and that I could choose another reference at the same price, before finally agreeing to refund me. I was not asked to return my product, but at no point did the after-sales service apologize or confirm their error. So I wasn't wronged, but I must admit I didn't find the exchange very commercial or diplomatic.
Translated reviews
V
Véronique M.
Rating: 1 out of 5
following a purchase from 15/02/2025
I did not receive my order. Very disappointed.
Translated reviews
G
Gérard P.
Rating: 1 out of 5
following a purchase from 13/02/2025
I did not receive my order and the requested products.
Translated reviews
D
David L.
Rating: 2 out of 5
following a purchase from 13/02/2025
Both cans of maple syrup were dented
A
Akil M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Excellent maple syrup taste, you can taste the difference. As a maple syrup tester, I can vouch for the quality of the product. A little concern about the best-before date, but in Canada there is no best-before date.
Translated reviews
M
Maxime B.
Rating: 1 out of 5
following a purchase from 04/02/2025
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
Translated reviews
O
Omar L.
Rating: 4 out of 5
following a purchase from 04/02/2025
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
Translated reviews
M
Marie-Claudine B.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
Translated reviews
S
Sabina J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
Translated reviews
E
Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
Translated reviews
C
Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
Translated reviews
J
Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
Translated reviews
C
Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
Translated reviews
J
Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
.
Translated reviews
M
Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
Translated reviews
M
Maeva P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
Translated reviews
E
Eric P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Order arrived incomplete but quickly rectified.
Translated reviews
S
Samuel O.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very fast and efficient THANK YOU
Translated reviews
S
Sandrine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
Translated reviews
C
Christine V.
Rating: 1 out of 5
following a purchase from 15/01/2025
I never received my order, and I haven't heard back from customer service in over a week.
Translated reviews
M
Markus P.
Rating: 1 out of 5
following a purchase from 17/01/2025
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
Translated reviews
S
Sylvaine L.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
Translated reviews
S
Sylvaine M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Reminds us of our trip to Quebec ☺️
Translated reviews
O
Olivier M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
Translated reviews
H
Hussein M.
Rating: 2 out of 5
following a purchase from 07/01/2025
Free delivery charge of €2.50 for every €100 spent.
Translated reviews
C
Christine C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
Translated reviews
M
Martine M.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
Translated reviews
J
Jerome C.
Rating: 4 out of 5
following a purchase from 05/01/2025
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
Translated reviews
L
Locilia H.
Rating: 4 out of 5
following a purchase from 30/12/2024
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 