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A
Rating: 4 out of 5
Perfect service!
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 2 and 4 stars
Reset filtersS
Rating: 2 out of 5
A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.
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M
Rating: 1 out of 5
The order was only delivered on 30.10.24 after many difficulties.
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B
Rating: 1 out of 5
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
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V
Rating: 1 out of 5
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
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B
Rating: 4 out of 5
Fast delivery
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I
Rating: 2 out of 5
Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set
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P
Rating: 2 out of 5
The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.
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C
Rating: 1 out of 5
Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process
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S
Rating: 4 out of 5
Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.
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C
Rating: 1 out of 5
Not all items in the package.
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F
Rating: 4 out of 5
apart from the pallet incident on one product, we are satisfied with the products we received.
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S
Rating: 1 out of 5
Article does not correspond at all to the photo Really very disappointed. Broken base.
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S
Rating: 1 out of 5
J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service
K
Rating: 4 out of 5
Very good product
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L
Rating: 1 out of 5
Dented maple syrup cans. Not very happy. No response from seller.
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A
Rating: 4 out of 5
very good,
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P
Rating: 4 out of 5
very good and fast delivery.
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M
Rating: 1 out of 5
Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.
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F
Rating: 4 out of 5
Neat packaging and fast delivery 👍
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C
Rating: 4 out of 5
The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.
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A
Rating: 1 out of 5
Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421
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J
Rating: 1 out of 5
I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...
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E
Rating: 1 out of 5
Very satisfied
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E
Rating: 4 out of 5
Speed of delivery
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L
Rating: 4 out of 5
Order well received
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M
Rating: 2 out of 5
I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.
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E
Rating: 4 out of 5
Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.
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F
Rating: 2 out of 5
Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.
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F
Rating: 2 out of 5
This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.
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J
Rating: 4 out of 5
Good products; however, the maple cookies were broken on arrival.
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E
Rating: 1 out of 5
Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.
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T
Rating: 1 out of 5
An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.
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Y
Rating: 1 out of 5
カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。
V
Rating: 4 out of 5
Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.
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J
Rating: 4 out of 5
change nothing
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C
Rating: 1 out of 5
The 3 packets of cakes are all broken and difficult to offer
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G
Rating: 1 out of 5
I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.
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P
Rating: 2 out of 5
Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...
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Y
Rating: 1 out of 5
I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.
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