Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad
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AHONAMI G.
Rating: 1 out of 5
following a purchase from 11/09/2024
Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421
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Jean-Paul V.
Rating: 1 out of 5
following a purchase from 12/09/2024
I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...
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Georgina L.
Rating: 3 out of 5
following a purchase from 09/09/2024
the syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....
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Elisabeth P.
Rating: 1 out of 5
following a purchase from 08/09/2024
Very satisfied
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Eleonora B.
Rating: 4 out of 5
following a purchase from 05/09/2024
Speed of delivery
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Laurette D.
Rating: 4 out of 5
following a purchase from 02/09/2024
Order well received
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Chloé F.
Rating: 3 out of 5
following a purchase from 28/08/2024
Parcel arrived but with one product missing.
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Edith J.
Rating: 4 out of 5
following a purchase from 31/08/2024
Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.
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JOCELYNE S.
Rating: 4 out of 5
following a purchase from 01/09/2024
Good products; however, the maple cookies were broken on arrival.
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Erwin W.
Rating: 1 out of 5
following a purchase from 31/08/2024
Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.
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Tatiana S.
Rating: 1 out of 5
following a purchase from 30/08/2024
An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.
Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.
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jean pierre C.
Rating: 4 out of 5
following a purchase from 25/08/2024
change nothing
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Catherine L.
Rating: 1 out of 5
following a purchase from 18/08/2024
The 3 packets of cakes are all broken and difficult to offer
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GILOT M.
Rating: 1 out of 5
following a purchase from 16/08/2024
I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.
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yannick K.
Rating: 1 out of 5
following a purchase from 11/08/2024
I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.
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Sophie L.
Rating: 1 out of 5
following a purchase from 12/08/2024
A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.
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Alex M.
Rating: 3 out of 5
following a purchase from 13/08/2024
Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...
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Faiyala P.
Rating: 1 out of 5
following a purchase from 10/08/2024
2 deliveries not honoured
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Sylvie R.
Rating: 4 out of 5
following a purchase from 07/08/2024
On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...
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catherine S.
Rating: 4 out of 5
following a purchase from 01/08/2024
Fast delivery , good products
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Pascale F.
Rating: 1 out of 5
following a purchase from 04/08/2024
Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs
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alain M.
Rating: 1 out of 5
following a purchase from 31/07/2024
delivery not respected
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Maude D.
Rating: 3 out of 5
following a purchase from 01/08/2024
The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.
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Agnès D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.
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Rose-Marie M.
Rating: 4 out of 5
following a purchase from 28/07/2024
Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.
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Matthias E.
Rating: 4 out of 5
following a purchase from 22/07/2024
1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you
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JEAN PIERRE H.
Rating: 1 out of 5
following a purchase from 21/07/2024
Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡
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Jonas M.
Rating: 4 out of 5
following a purchase from 19/07/2024
I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.
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Pat D.
Rating: 4 out of 5
following a purchase from 16/07/2024
Popular products for many years...
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Christine B.
Rating: 3 out of 5
following a purchase from 15/07/2024
I'm glad I had trouble ordering from your site, but now you'll remember me.
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Claude C.
Rating: 4 out of 5
following a purchase from 14/07/2024
👍Au top
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Marie-Line D.
Rating: 1 out of 5
following a purchase from 10/07/2024
I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.
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Simone B.
Rating: 1 out of 5
following a purchase from 06/07/2024
Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.
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Patricia R.
Rating: 1 out of 5
following a purchase from 07/07/2024
I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡
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MICHEL P.
Rating: 4 out of 5
following a purchase from 05/07/2024
Good products
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Frédéric F.
Rating: 1 out of 5
following a purchase from 01/07/2024
Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...
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Martine M.
Rating: 3 out of 5
following a purchase from 28/06/2024
The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.
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