Customer reviews of Les Trésors d’Érable

The box for preparing the pancakes was open.

Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process

Poor packaging in the parcel. Cookies completely smashed

I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.

Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.

Not all items in the package.

apart from the pallet incident on one product, we are satisfied with the products we received.

Article does not correspond at all to the photo Really very disappointed. Broken base.

J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service

Very good product

Dented maple syrup cans. Not very happy. No response from seller.

very good,

very good and fast delivery.

Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.

Neat packaging and fast delivery 👍

The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.

I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad

Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421

I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...

the syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....

Very satisfied

Speed of delivery

Order well received

Parcel arrived but with one product missing.

Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.

Good products; however, the maple cookies were broken on arrival.

Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.

An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.

カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。

Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.

change nothing

The 3 packets of cakes are all broken and difficult to offer

I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.

I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.

A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.

Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...

2 deliveries not honoured

On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...

Fast delivery , good products

Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs