Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 3 and 4 stars

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Paluelmarmont D.
Rating: 4 out of 5
following a purchase from 05/02/2024
Serious supplier
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Christine F.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good
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Yolande P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Perfect
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Bethgnies J.
Rating: 3 out of 5
following a purchase from 14/01/2024
Cool
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Patricia F.
Rating: 4 out of 5
following a purchase from 28/01/2024
I was interested in the dented maple syrup tins, but it was hard to find out if there were any in stock. What a shame!
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Hélène S.
Rating: 4 out of 5
following a purchase from 28/01/2024
The maple syrup is great, but the jelly lacks flavour and is too firm.
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Patrick R.
Rating: 3 out of 5
following a purchase from 29/01/2024
Good products, but prices are too high
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Ponhak-Piset T.
Rating: 4 out of 5
following a purchase from 26/01/2024
The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.
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Nicolas D.
Rating: 4 out of 5
following a purchase from 23/01/2024
Good products, but we'd like to see the organic range expanded.
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Monique F.
Rating: 4 out of 5
following a purchase from 21/01/2024
I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.
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Anne C.
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
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Christian D.
Rating: 4 out of 5
following a purchase from 16/01/2024
Excellent products at a very affordable price
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Richard D.
Rating: 4 out of 5
following a purchase from 14/01/2024
No complaints
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Julie B.
Rating: 3 out of 5
following a purchase from 14/01/2024
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
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Matteo M.
Rating: 1 out of 5
following a purchase from 10/01/2024
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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Monique C.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good
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Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
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Sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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Bernard W.
Rating: 3 out of 5
following a purchase from 10/01/2024
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
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Brigitte G.
Rating: 3 out of 5
following a purchase from 08/01/2024
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
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Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
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Ligoux A.
Rating: 3 out of 5
following a purchase from 02/01/2024
My package was missing 2 products
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Laurence B.
Rating: 3 out of 5
following a purchase from 05/01/2024
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
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Benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
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Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
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Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
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Mrj J.
Rating: 1 out of 5
following a purchase from 27/12/2023
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
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David V.
Rating: 3 out of 5
following a purchase from 17/11/2023
Amber syrup is not good. Does not taste like real maple syrup.
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Olivier C.
Rating: 4 out of 5
following a purchase from 13/12/2023
All went well.
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Justin P.
Rating: 1 out of 5
following a purchase from 20/12/2023
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
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Philippe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
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Grebot B.
Rating: 4 out of 5
following a purchase from 21/12/2023
nothing to say, everything is perfect
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Dany D.
Rating: 1 out of 5
following a purchase from 21/12/2023
not yet received my parcel!! so not happy!
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Christiane S.
Rating: 1 out of 5
following a purchase from 29/09/2023
I still haven't received my order
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Catherine K.
Rating: 4 out of 5
following a purchase from 17/12/2023
I did not receive an item I ordered, I received another one instead. Delivery time not respected.
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Aline Y.
Rating: 4 out of 5
following a purchase from 18/12/2023
Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...
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Lindsay G.
Rating: 3 out of 5
following a purchase from 14/12/2023
I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.
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Jean Pierre C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order received promptly and as usual exceptional product super
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Béatrice D.
Rating: 3 out of 5
following a purchase from 16/12/2023
The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.
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