Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1, 3 and 4 stars

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Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
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sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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bernard W.
Rating: 3 out of 5
following a purchase from 10/01/2024
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
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Brigitte G.
Rating: 3 out of 5
following a purchase from 08/01/2024
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
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Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
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Ligoux A.
Rating: 3 out of 5
following a purchase from 02/01/2024
My package was missing 2 products
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LAURENCE B.
Rating: 3 out of 5
following a purchase from 05/01/2024
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
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benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
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Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
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Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
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Mrj J.
Rating: 1 out of 5
following a purchase from 27/12/2023
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
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David V.
Rating: 3 out of 5
following a purchase from 17/11/2023
Amber syrup is not good. Does not taste like real maple syrup.
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Olivier C.
Rating: 4 out of 5
following a purchase from 13/12/2023
All went well.
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Justin P.
Rating: 1 out of 5
following a purchase from 20/12/2023
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
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philippe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
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grebot B.
Rating: 4 out of 5
following a purchase from 21/12/2023
nothing to say, everything is perfect
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Dany D.
Rating: 1 out of 5
following a purchase from 21/12/2023
not yet received my parcel!! so not happy!
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Christiane S.
Rating: 1 out of 5
following a purchase from 29/09/2023
I still haven't received my order
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Catherine K.
Rating: 4 out of 5
following a purchase from 17/12/2023
I did not receive an item I ordered, I received another one instead. Delivery time not respected.
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ALINE Y.
Rating: 4 out of 5
following a purchase from 18/12/2023
Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...
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Lindsay G.
Rating: 3 out of 5
following a purchase from 14/12/2023
I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.
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jean pierre C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order received promptly and as usual exceptional product super
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Béatrice D.
Rating: 3 out of 5
following a purchase from 16/12/2023
The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.
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Marie-Laure S.
Rating: 4 out of 5
following a purchase from 15/12/2023
I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.
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Thierry B.
Rating: 3 out of 5
following a purchase from 14/12/2023
Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.
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Céline M.
Rating: 1 out of 5
following a purchase from 21/11/2023
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
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Martine G.
Rating: 4 out of 5
following a purchase from 12/12/2023
The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.
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Diane H.
Rating: 1 out of 5
following a purchase from 11/12/2023
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
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David N.
Rating: 3 out of 5
following a purchase from 13/12/2023
Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!
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Michelle V.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order arrived on time
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Denis V.
Rating: 4 out of 5
following a purchase from 12/12/2023
UPS "locker" delivery is disconcerting.
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Fabien S.
Rating: 1 out of 5
following a purchase from 08/12/2023
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
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Élodie D.
Rating: 3 out of 5
following a purchase from 10/12/2023
Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.
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Tisha S.
Rating: 1 out of 5
following a purchase from 10/12/2023
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
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Michelle G.
Rating: 3 out of 5
following a purchase from 09/12/2023
Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!
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Max D.
Rating: 4 out of 5
following a purchase from 09/12/2023
In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.
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Marie Elise L.
Rating: 1 out of 5
following a purchase from 10/12/2023
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
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Pierre K.
Rating: 3 out of 5
following a purchase from 10/12/2023
The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)
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Dominique R.
Rating: 4 out of 5
following a purchase from 02/12/2023
The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!
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