Customer reviews of Les Trésors d’Érable

great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!

The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.

satisfied.

Fast, efficient delivery.

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.

Parcel received well and quickly. One of the products arrived broken inside the parcel and leaked inside (not packed enough and/or indelicate deliveryman?), but replaced very quickly.

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

There is a product missing from my parcel (walnuts). I would like a refund.

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...

I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.

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Overall, the purchase was very convenient! But when ordering, the text could also be translated into German! The rest of the site is very well organized and clear!

Always very fast 👍

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

I am missing part of my order and have not been informed...

It arrived broken, I called they said they would send it back but I have no news.....

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)

satisfied

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.

Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

I really like the cookies. I let my friends and family taste them, as well as the maple syrup.

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

i love honey with maple syrup i ordered 4 jars! thank you

Ras

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

the requested home delivery was made to a relay point even though I had paid a supplement for home delivery

top-notch products a bit of a snag in delivery but now resolved

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.

As ordered

Good products that make up for homesickness.

Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.

Why promote 5 boxes when the packaging can hold 6?