Customer reviews of Les Trésors d’Érable

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Charlotte V.

Rating: 4 out of 5

Published on 11/12/2023 à 19h33 following a purchase from 30/11/2023

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

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Monique B.

Rating: 4 out of 5

Published on 10/12/2023 à 23h03 following a purchase from 29/11/2023

I really like the cookies. I let my friends and family taste them, as well as the maple syrup.

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Delphine D.

Rating: 1 out of 5

Published on 10/12/2023 à 21h29 following a purchase from 27/11/2023

The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.

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Marjorie D.

Rating: 3 out of 5

Published on 10/12/2023 à 14h22 following a purchase from 29/11/2023

Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.

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Aurélien Z.

Rating: 1 out of 5

Published on 07/12/2023 à 23h19 following a purchase from 16/09/2023

Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.

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Cecile B.

Rating: 4 out of 5

Published on 07/12/2023 à 15h18 following a purchase from 27/11/2023

i love honey with maple syrup i ordered 4 jars! thank you

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Pascal M.

Rating: 4 out of 5

Published on 07/12/2023 à 04h18 following a purchase from 24/11/2023

Ras

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Michelle É.

Rating: 3 out of 5

Published on 06/12/2023 à 21h47 following a purchase from 26/11/2023

This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.

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Sophie P.

Rating: 1 out of 5

Published on 04/12/2023 à 14h52 following a purchase from 22/11/2023

the requested home delivery was made to a relay point even though I had paid a supplement for home delivery

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Jocelyne B.

Rating: 4 out of 5

Published on 04/12/2023 à 13h07 following a purchase from 21/11/2023

top-notch products a bit of a snag in delivery but now resolved

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Muriel B.

Rating: 3 out of 5

Published on 04/12/2023 à 08h19 following a purchase from 21/11/2023

there was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.

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Karin G.

Rating: 1 out of 5

Published on 28/11/2023 à 19h34 following a purchase from 27/10/2023

A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.

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Thierry G.

Rating: 4 out of 5

Published on 27/11/2023 à 14h49 following a purchase from 16/11/2023

As ordered

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Marie-Jo P.

Rating: 4 out of 5

Published on 26/11/2023 à 19h38 following a purchase from 13/11/2023

Good products that make up for homesickness.

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Evelyne B.

Rating: 1 out of 5

Published on 25/11/2023 à 12h11 following a purchase from 09/11/2023

Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.

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Philippe A.

Rating: 4 out of 5

Published on 25/11/2023 à 11h02 following a purchase from 13/11/2023

Why promote 5 boxes when the packaging can hold 6?

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Philippe S.

Rating: 1 out of 5

Published on 24/11/2023 à 09h49 following a purchase from 13/11/2023

Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings

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Joanna D.

Rating: 3 out of 5

Published on 23/11/2023 à 15h55 following a purchase from 12/11/2023

I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...

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Halat L.

Rating: 1 out of 5

Published on 20/11/2023 à 18h00 following a purchase from 07/11/2023

I have sent a request to return my order and am being ignored by Customer Service.

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Yves B.

Rating: 4 out of 5

Published on 19/11/2023 à 14h47 following a purchase from 09/11/2023

Missing the little bottle of maple syrup as a gift 😃

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Frédéric B.

Rating: 4 out of 5

Published on 17/11/2023 à 18h09 following a purchase from 06/11/2023

Excellent

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Aysim S.

Rating: 1 out of 5

Published on 17/11/2023 à 07h02 following a purchase from 01/11/2023

2 cans of maple syrup had dents.

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Benoit N.

Rating: 1 out of 5

Published on 14/11/2023 à 10h34 following a purchase from 29/10/2023

Incomplete parcel

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Catherine R.

Rating: 3 out of 5

Published on 13/11/2023 à 16h51 following a purchase from 02/11/2023

I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).

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Yvan O.

Rating: 4 out of 5

Published on 11/11/2023 à 19h27 following a purchase from 01/11/2023

Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.

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Juan P.

Rating: 4 out of 5

Published on 10/11/2023 à 19h46 following a purchase from 27/10/2023

I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.

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Frédérique M.

Rating: 1 out of 5

Published on 10/11/2023 à 17h57 following a purchase from 29/10/2023

The expiry date is too close. Less than a year.

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Nicolas P.

Rating: 1 out of 5

Published on 06/11/2023 à 08h46 following a purchase from 16/10/2023

I've bought 4 natural barometers but none of them work.

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Jean-Marie C.

Rating: 1 out of 5

Published on 05/11/2023 à 22h26 following a purchase from 23/10/2023

The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.

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Zaira G.

Rating: 4 out of 5

Published on 05/11/2023 à 09h29 following a purchase from 24/10/2023

One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.

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Virginie G.

Rating: 4 out of 5

Published on 03/11/2023 à 06h39 following a purchase from 21/10/2023

very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).

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Donald S.

Rating: 1 out of 5

Published on 30/10/2023 à 20h05 following a purchase from 19/10/2023

UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.

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Géraldine G.

Rating: 4 out of 5

Published on 28/10/2023 à 09h22 following a purchase from 23/09/2023

I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad

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Guido V.

Rating: 1 out of 5

Published on 26/10/2023 à 17h46 following a purchase from 14/10/2023

I never received the order. Also no notification from the parcel service

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Madeleine M.

Rating: 4 out of 5

Published on 26/10/2023 à 12h56 following a purchase from 15/10/2023

Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.

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Sylvie T.

Rating: 3 out of 5

Published on 25/10/2023 à 22h29 following a purchase from 14/10/2023

Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.

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Audrey S.

Rating: 1 out of 5

Published on 16/10/2023 à 17h13 following a purchase from 04/10/2023

I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.

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Nadine C.

Rating: 1 out of 5

Published on 12/10/2023 à 17h10 following a purchase from 28/09/2023

After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...

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Charles M.

Rating: 1 out of 5

Published on 12/10/2023 à 17h05 following a purchase from 01/10/2023

Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.

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Nathalie D.

Rating: 4 out of 5

Published on 11/10/2023 à 07h57 following a purchase from 14/08/2023

I appreciate the products of Quebec I went there in July I have only one desire to return.

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