Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
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Joanna D.
Rating: 3 out of 5
following a purchase from 12/11/2023
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
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Halat L.
Rating: 1 out of 5
following a purchase from 07/11/2023
I have sent a request to return my order and am being ignored by Customer Service.
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YVES B.
Rating: 4 out of 5
following a purchase from 09/11/2023
Missing the little bottle of maple syrup as a gift 😃
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Frédéric B.
Rating: 4 out of 5
following a purchase from 06/11/2023
Excellent
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Aysim S.
Rating: 1 out of 5
following a purchase from 01/11/2023
2 cans of maple syrup had dents.
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Benoit N.
Rating: 1 out of 5
following a purchase from 29/10/2023
Incomplete parcel
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Catherine R.
Rating: 3 out of 5
following a purchase from 02/11/2023
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
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Yvan O.
Rating: 4 out of 5
following a purchase from 01/11/2023
Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.
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Juan P.
Rating: 4 out of 5
following a purchase from 27/10/2023
I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.
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Frédérique M.
Rating: 1 out of 5
following a purchase from 29/10/2023
The expiry date is too close. Less than a year.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 16/10/2023
I've bought 4 natural barometers but none of them work.
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Jean-Marie C.
Rating: 1 out of 5
following a purchase from 23/10/2023
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
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Zaira G.
Rating: 4 out of 5
following a purchase from 24/10/2023
One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.
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Virginie G.
Rating: 4 out of 5
following a purchase from 21/10/2023
very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).
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Donald S.
Rating: 1 out of 5
following a purchase from 19/10/2023
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
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géraldine G.
Rating: 4 out of 5
following a purchase from 23/09/2023
I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad
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Guido V.
Rating: 1 out of 5
following a purchase from 14/10/2023
I never received the order. Also no notification from the parcel service
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Madeleine M.
Rating: 4 out of 5
following a purchase from 15/10/2023
Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.
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Sylvie T.
Rating: 3 out of 5
following a purchase from 14/10/2023
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
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Audrey S.
Rating: 1 out of 5
following a purchase from 04/10/2023
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
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Nadine C.
Rating: 1 out of 5
following a purchase from 28/09/2023
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
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Charles M.
Rating: 1 out of 5
following a purchase from 01/10/2023
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
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Response from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
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nathalie D.
Rating: 4 out of 5
following a purchase from 14/08/2023
I appreciate the products of Quebec I went there in July I have only one desire to return.
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Christine F.
Rating: 3 out of 5
following a purchase from 22/09/2023
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
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Laurence O.
Rating: 4 out of 5
following a purchase from 24/09/2023
Good product. Good reception
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Kirsten G.
Rating: 4 out of 5
following a purchase from 01/08/2023
Have ordered 4 large Peanutbutter jars .They are unfortunately only durable until the end of 2023 😏
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thierry G.
Rating: 4 out of 5
following a purchase from 13/09/2023
nickel-plated and compliant
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BRUNO M.
Rating: 1 out of 5
following a purchase from 13/09/2023
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
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Response from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
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Franck L.
Rating: 4 out of 5
following a purchase from 05/09/2023
TOO BAD HOME DELIVERY IS NO LONGER POSSIBLE
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couderc N.
Rating: 3 out of 5
following a purchase from 08/09/2023
Very satisfied with the order excellent products too bad the delivery was a few days late
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Christelle D.
Rating: 3 out of 5
following a purchase from 05/09/2023
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
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Josselin P.
Rating: 4 out of 5
following a purchase from 01/09/2023
Fine
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Betty G.
Rating: 4 out of 5
following a purchase from 02/09/2023
Too bad no cap to close the can To keep the syrup as before In its can Super for maple syrup!!!!
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Nancy K.
Rating: 1 out of 5
following a purchase from 20/08/2023
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
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Lionel B.
Rating: 4 out of 5
following a purchase from 13/08/2023
Good, but a little long compared to the advertised lead time. +1 week.
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Martine D.
Rating: 4 out of 5
following a purchase from 12/08/2023
I'm disappointed by the pancake mix. The taste is not what I enjoyed during my stays in Canada...
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Claude B.
Rating: 4 out of 5
following a purchase from 06/08/2023
Too bad I couldn't use my 10% off coupon.
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Saliha M.
Rating: 4 out of 5
following a purchase from 09/08/2023
Fast delivery time
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jerome L.
Rating: 1 out of 5
following a purchase from 11/07/2023
I still haven't received my parcel
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Response from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
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