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L
Rating: 1 out of 5
Still as tasty as the one I tasted in Quebec
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I am still waiting for the rest of my order
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D
Rating: 4 out of 5
Nothing to report. Between the order and the delivery, everything went very well.
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J
Rating: 1 out of 5
The delivery location that was 100m has been changed and moved to 2 km.
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O
Rating: 4 out of 5
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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A
Rating: 4 out of 5
Fast delivery Very serious packaging Delicious products
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G
Rating: 4 out of 5
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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W
Rating: 1 out of 5
I still haven't been delivered
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M
Rating: 1 out of 5
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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L
Rating: 1 out of 5
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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F
Rating: 3 out of 5
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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N
Rating: 4 out of 5
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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E
Rating: 1 out of 5
The product is not the same as the one bought at the store
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L
Rating: 4 out of 5
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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D
Rating: 3 out of 5
Did not receive my entire order. Difficulty getting quick responses from customer service...
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R
Rating: 1 out of 5
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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C
Rating: 4 out of 5
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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P
Rating: 4 out of 5
Well received on time. Small downside, the boxes are all dented.
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N
Rating: 4 out of 5
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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E
Rating: 3 out of 5
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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M
Rating: 1 out of 5
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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J
Rating: 4 out of 5
I still haven't received my syrup nor received information on the follow-up
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M
Rating: 4 out of 5
very happy with the package BUT torn on one side as if someone wanted to see inside
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C
Rating: 1 out of 5
half of the order was missing
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C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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S
Rating: 1 out of 5
Error with the order
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J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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F
Rating: 1 out of 5
No package tracking ❌
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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A
Rating: 3 out of 5
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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I
Rating: 3 out of 5
Good but extremely disappointed with the quality of the textile products
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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R
Rating: 1 out of 5
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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B
Rating: 3 out of 5
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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