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C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
Error with the order
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J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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F
Rating: 1 out of 5
No package tracking ❌
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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A
Rating: 3 out of 5
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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I
Rating: 3 out of 5
Good but extremely disappointed with the quality of the textile products
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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R
Rating: 1 out of 5
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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B
Rating: 3 out of 5
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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M
Rating: 3 out of 5
Always satisfied with my orders, nothing to complain about.
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C
Rating: 3 out of 5
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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S
Rating: 3 out of 5
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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A
Rating: 3 out of 5
Incomplete and inaccurate order...
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M
Rating: 3 out of 5
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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S
Rating: 1 out of 5
Damaged package and insufficient communication on the subject.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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S
Rating: 3 out of 5
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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O
Rating: 3 out of 5
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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M
Rating: 1 out of 5
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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V
Rating: 3 out of 5
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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C
Rating: 3 out of 5
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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B
Rating: 3 out of 5
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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D
Rating: 3 out of 5
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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P
Rating: 3 out of 5
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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V
Rating: 1 out of 5
Missing products and non-compliant products
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N
Rating: 1 out of 5
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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E
Rating: 1 out of 5
Expired products. I sent an email but still no response.
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A
Rating: 1 out of 5
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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P
Rating: 4 out of 5
Good, but no follow-up!
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S
Rating: 1 out of 5
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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