Customer reviews of Les Trésors d’Érable

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
5 6 754 86% 4 505 6% 3 207 3% 2 132 2% 1 227 3%

Summary of reviews

Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.

Reviews 1, 3 and 4 stars

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D
Denise R.
Rating: 1 out of 5
following a purchase from 06/08/2025
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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Nerea G.
Rating: 1 out of 5
following a purchase from 13/08/2025
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Yanis V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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Sandrine C.
Rating: 1 out of 5
following a purchase from 11/08/2025
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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Michel A.
Rating: 4 out of 5
following a purchase from 09/07/2025
Despite a longer delivery time than expected, the chairs meet our expectations. They are sturdy and comfortable, a bit difficult to assemble.
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Casimir P.
Rating: 4 out of 5
following a purchase from 30/07/2025
The pork and bison sausage is delicious but a bit too expensive considering the quantity. The poutine sauce, not tasted yet, I hope it is as good as in Quebec.
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Marie-Jo P.
Rating: 4 out of 5
following a purchase from 27/07/2025
The products are a good value for money and the delivery is fast.
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Georges P.
Rating: 3 out of 5
following a purchase from 25/07/2025
we are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards
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Magali L.
Rating: 1 out of 5
following a purchase from 19/07/2025
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 18/07/2025
I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...
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Janessa E.
Rating: 1 out of 5
following a purchase from 16/07/2025
The cookies order they were all melted
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Paule G.
Rating: 4 out of 5
following a purchase from 15/07/2025
Good merchandise corresponding to the order. Delivery time respected. Thank you Maple Treasures.
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Pérusse C.
Rating: 1 out of 5
following a purchase from 04/07/2025
The products I received are expired! It's a shame given the price!
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Laurence L.
Rating: 4 out of 5
following a purchase from 06/07/2025
It's a shame there was plastic packaging inside the box.
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Dominique T.
Rating: 4 out of 5
following a purchase from 04/07/2025
Very good this maple syrup
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Bordet B.
Rating: 4 out of 5
following a purchase from 02/07/2025
Fast but delivery to a private delivery point while I deliberately chose a business for the no-appointment hours and wider availability.
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Chrystelle J.
Rating: 4 out of 5
following a purchase from 25/06/2025
Good product, very responsive customer service
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Anne Marie C.
Rating: 3 out of 5
following a purchase from 30/06/2025
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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Frank L.
Rating: 1 out of 5
following a purchase from 29/06/2025
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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Marie F.
Rating: 1 out of 5
following a purchase from 11/05/2025
I still haven't received my order!!
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Annie B.
Rating: 4 out of 5
following a purchase from 24/06/2025
Good
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Francois-Xavier B.
Rating: 1 out of 5
following a purchase from 07/06/2025
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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Jorne B.
Rating: 3 out of 5
following a purchase from 13/06/2025
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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Maria W.
Rating: 1 out of 5
following a purchase from 10/06/2025
No delivery received
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François V.
Rating: 4 out of 5
following a purchase from 07/06/2025
Package arrived as agreed, original products but I am waiting for feedback on one not "fresh"
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Marie Pierre G.
Rating: 4 out of 5
following a purchase from 31/05/2025
The expiration dates are too close to the limit
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Claude M.
Rating: 4 out of 5
following a purchase from 31/05/2025
Great thanks :)
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Dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Camille B.
Rating: 1 out of 5
following a purchase from 19/05/2025
I have never received my order, already more than 10 days late and no news......
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Jean D.
Rating: 1 out of 5
following a purchase from 18/05/2025
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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Liesbeth K.
Rating: 1 out of 5
following a purchase from 15/05/2025
Fast delivery, good special products
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Frederic L.
Rating: 4 out of 5
following a purchase from 04/02/2025
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Samuel O.
Rating: 4 out of 5
following a purchase from 08/05/2025
Thank you very much
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Hervé D.
Rating: 4 out of 5
following a purchase from 09/05/2025
Faster delivery times than those indicated.
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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Joseph K.
Rating: 4 out of 5
following a purchase from 04/05/2025
satisfied
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Marianne H.
Rating: 4 out of 5
following a purchase from 12/04/2025
Fast delivery, well packaged, will definitely order again
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