Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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Camille K.
Rating: 1 out of 5
following a purchase from 08/04/2025
acceptable products, horrible customer service. They do not respond
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Martina D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Too bulky packaged. Products are good, but in my opinion, expensive.
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Alain R.
Rating: 4 out of 5
following a purchase from 04/04/2025
Real maple syrup with a good taste that reminds us of our stay in Canada, and for over 30 years this is the only one we have used, previously purchased on another site. Honest price, fast delivery, and serious packaging.
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Marlène D.
Rating: 1 out of 5
following a purchase from 03/04/2025
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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Doris G.
Rating: 1 out of 5
following a purchase from 01/04/2025
not received yet
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Arthur G.
Rating: 1 out of 5
following a purchase from 31/03/2025
Product expired a month later, very bad customer service experience, I will not buy there again
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Claire W.
Rating: 1 out of 5
following a purchase from 27/03/2025
I did not receive the right cakes, and I did not get a response to my question about this issue.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 22/03/2025
Top
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Rami E.
Rating: 1 out of 5
following a purchase from 15/03/2025
I HAVE NOT RECEIVED MY PACKAGE
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Birgit S.
Rating: 3 out of 5
following a purchase from 16/03/2025
Completely overpriced but VERY delicious
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Arnaud G.
Rating: 4 out of 5
following a purchase from 14/03/2025
A few boxes of cookies were damaged because there was nothing to protect them from the shocks with the cans of maple syrup. The previous identical order was much better in this regard because the boxes of cookies were also in a protective carton.
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Claudine B.
Rating: 4 out of 5
following a purchase from 13/03/2025
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
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Thomas A.
Rating: 3 out of 5
following a purchase from 11/03/2025
Nothing you comment on. Order progressed as one would expect.
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Anne Marie P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
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Alejandro D.
Rating: 1 out of 5
following a purchase from 09/03/2025
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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Valérie H.
Rating: 3 out of 5
following a purchase from 01/03/2025
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
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Mylene D.
Rating: 1 out of 5
following a purchase from 17/02/2025
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
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Boyer M.
Rating: 3 out of 5
following a purchase from 03/03/2025
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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Aankoop D.
Rating: 3 out of 5
following a purchase from 02/03/2025
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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Jérôme D.
Rating: 4 out of 5
following a purchase from 10/01/2025
Order received and very satisfied nevertheless I find that the follow-up of the orders is a little neglected. We pre-ordered an item that was being restocked and we knew that it would be available several weeks later, but we had no news for almost 2 months of the order of over 1000€ that we had placed and paid for. We started to worry, it would be nice to keep customers informed of the progress of orders. If I hadn't come to the news it would have been radio silence and there are so many scams online that it would be really reassuring.
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Thierry D.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very good products! My only disappointment is that I couldn't taste the real maple syrup..!
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Yves G.
Rating: 4 out of 5
following a purchase from 18/02/2025
The right place for those who like Canadian products for their quality, but also for this company's reliability in response and delivery times.
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Virgile D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Curious exchange with after-sales service. I didn't receive the bottle I ordered. They tried to make me believe that it was the same thing (I ordered a cider and received a mix of spirits...), then told me that the reference I ordered no longer existed and that I could choose another reference at the same price, before finally agreeing to refund me. I was not asked to return my product, but at no point did the after-sales service apologize or confirm their error. So I wasn't wronged, but I must admit I didn't find the exchange very commercial or diplomatic.
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Elodie G.
Rating: 3 out of 5
following a purchase from 13/02/2025
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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Véronique M.
Rating: 1 out of 5
following a purchase from 15/02/2025
I did not receive my order. Very disappointed.
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Gérard P.
Rating: 1 out of 5
following a purchase from 13/02/2025
I did not receive my order and the requested products.
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Akil M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Excellent maple syrup taste, you can taste the difference. As a maple syrup tester, I can vouch for the quality of the product. A little concern about the best-before date, but in Canada there is no best-before date.
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Maxime B.
Rating: 1 out of 5
following a purchase from 04/02/2025
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
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Dominique T.
Rating: 3 out of 5
following a purchase from 04/02/2025
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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Omar L.
Rating: 4 out of 5
following a purchase from 04/02/2025
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
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Martine C.
Rating: 3 out of 5
following a purchase from 04/02/2025
The ice cider received is not the one I ordered. I left a message on your site.
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Marie-Claudine B.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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Sabina J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
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Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
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Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
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Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
.
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Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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