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H
Rating: 3 out of 5
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Very good products, long delivery
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L
Rating: 4 out of 5
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
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Y
Rating: 4 out of 5
Apart from transport: RAS . Do you only have UPS?
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C
Rating: 4 out of 5
Good product, fast delivery, careful packaging
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A
Rating: 4 out of 5
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
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G
Rating: 3 out of 5
I do not understand that the delivery address is not respected.
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B
Rating: 4 out of 5
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
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N
Rating: 4 out of 5
Just 1 little long for the delivery.
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L
Rating: 1 out of 5
I only received part of my order; I sent a complaint and still no reply.
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J
Rating: 1 out of 5
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
B
Rating: 1 out of 5
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
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S
Rating: 1 out of 5
Package not received
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K
Rating: 4 out of 5
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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C
Rating: 3 out of 5
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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A
Rating: 1 out of 5
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
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C
Rating: 4 out of 5
the products really come from Canada
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G
Rating: 1 out of 5
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
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N
Rating: 1 out of 5
My orders never arrived
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S
Rating: 3 out of 5
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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N
Rating: 1 out of 5
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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M
Rating: 4 out of 5
Very fast, too bad the gift box was damaged...
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J
Rating: 3 out of 5
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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S
Rating: 4 out of 5
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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C
Rating: 3 out of 5
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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B
Rating: 3 out of 5
UPS delivery charges were not mentioned in the order.
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L
Rating: 1 out of 5
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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C
Rating: 1 out of 5
My order was not complete! !!!!!
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A
Rating: 1 out of 5
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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E
Rating: 4 out of 5
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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M
Rating: 3 out of 5
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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E
Rating: 4 out of 5
Everything delivered to your satisfaction
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B
Rating: 1 out of 5
I have not been delivered
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C
Rating: 3 out of 5
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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A
Rating: 4 out of 5
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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J
Rating: 1 out of 5
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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B
Rating: 1 out of 5
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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P
Rating: 1 out of 5
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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S
Rating: 3 out of 5
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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R
Rating: 4 out of 5
JC liked it. Very good product!
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