Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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Bietry F.
Rating: 3 out of 5
following a purchase from 13/12/2024
UPS delivery charges were not mentioned in the order.
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Laurent B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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Claire R.
Rating: 1 out of 5
following a purchase from 16/12/2024
My order was not complete! !!!!!
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Amélie M.
Rating: 1 out of 5
following a purchase from 12/12/2024
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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Eeses J.
Rating: 4 out of 5
following a purchase from 11/12/2024
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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Mélanie B.
Rating: 3 out of 5
following a purchase from 12/12/2024
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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Elizabeth S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Everything delivered to your satisfaction
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Boutinaud B.
Rating: 1 out of 5
following a purchase from 13/12/2024
I have not been delivered
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Clément G.
Rating: 3 out of 5
following a purchase from 12/12/2024
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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Annie V.
Rating: 4 out of 5
following a purchase from 08/12/2024
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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Jule S.
Rating: 1 out of 5
following a purchase from 09/12/2024
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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Barbara G.
Rating: 1 out of 5
following a purchase from 28/11/2024
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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Potier A.
Rating: 1 out of 5
following a purchase from 27/11/2024
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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Suzy Q.
Rating: 3 out of 5
following a purchase from 05/12/2024
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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Riccomi A.
Rating: 4 out of 5
following a purchase from 29/11/2024
JC liked it. Very good product!
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Charlotte D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Fast, well packed, tip top
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Anne C.
Rating: 3 out of 5
following a purchase from 04/12/2024
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
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Tompai B.
Rating: 1 out of 5
following a purchase from 04/12/2024
My gift box arrived in pieces and was ripped appart in places.
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Ryan C.
Rating: 4 out of 5
following a purchase from 30/11/2024
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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Pascale A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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Christophe F.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
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Claudine D.
Rating: 1 out of 5
following a purchase from 02/12/2024
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
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Alain D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
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Marie Jose S.
Rating: 3 out of 5
following a purchase from 01/12/2024
The delivery was correct, there was still maple syrup in a box and on the jars.
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Isabelle D.
Rating: 3 out of 5
following a purchase from 02/12/2024
Order arrived in poor condition
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Martine D.
Rating: 1 out of 5
following a purchase from 02/12/2024
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
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Untersinger S.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
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Léo G.
Rating: 1 out of 5
following a purchase from 02/12/2024
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
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Dominique C.
Rating: 4 out of 5
following a purchase from 01/12/2024
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
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Pascale C.
Rating: 3 out of 5
following a purchase from 29/11/2024
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
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Karinne C.
Rating: 3 out of 5
following a purchase from 27/11/2024
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
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Lavenu S.
Rating: 4 out of 5
following a purchase from 28/11/2024
Everything was very well packed.
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Alexia C.
Rating: 4 out of 5
following a purchase from 26/11/2024
Good
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Marie Agathe R.
Rating: 3 out of 5
following a purchase from 26/11/2024
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
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Hugues P.
Rating: 4 out of 5
following a purchase from 26/11/2024
we're waiting for Christmas to taste the products!!!
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Véronique M.
Rating: 4 out of 5
following a purchase from 26/11/2024
very fast but the boxes of cakes were covered in dust. Not very good.
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Kawtar A.
Rating: 1 out of 5
following a purchase from 25/11/2024
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
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Aaron H.
Rating: 1 out of 5
following a purchase from 22/11/2024
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
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Sylvain R.
Rating: 1 out of 5
following a purchase from 22/11/2024
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
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