Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
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Christian D.
Rating: 1 out of 5
following a purchase from 25/11/2024
I received my gift
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Frederic R.
Rating: 1 out of 5
following a purchase from 23/11/2024
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
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Andree B.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good
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Bruno L.
Rating: 1 out of 5
following a purchase from 21/11/2024
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
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Wolfgang F.
Rating: 4 out of 5
following a purchase from 19/11/2024
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
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Emile F.
Rating: 1 out of 5
following a purchase from 21/11/2024
Very bad information and no call back from the company
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Thierry M.
Rating: 3 out of 5
following a purchase from 20/11/2024
Missing gift box
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Julien M.
Rating: 1 out of 5
following a purchase from 19/11/2024
Shipped in instalments without notice.... faulty packaging
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Kyle C.
Rating: 4 out of 5
following a purchase from 18/11/2024
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
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Alexis D.
Rating: 4 out of 5
following a purchase from 15/11/2024
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
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Alain E.
Rating: 3 out of 5
following a purchase from 16/11/2024
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
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Michèle F.
Rating: 4 out of 5
following a purchase from 16/11/2024
Received quickly but one box was torn.
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Ludovic B.
Rating: 4 out of 5
following a purchase from 14/11/2024
Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.
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Chantal B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.
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Kawanishi G.
Rating: 1 out of 5
following a purchase from 09/11/2024
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
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Annick M.
Rating: 4 out of 5
following a purchase from 12/11/2024
Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...
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Roland C.
Rating: 4 out of 5
following a purchase from 10/11/2024
Satisfactory delivery time
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Harald H.
Rating: 4 out of 5
following a purchase from 08/11/2024
The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas
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Thomas M.
Rating: 1 out of 5
following a purchase from 10/11/2024
Goods arrived broken. Delivery refused. No response to my email.
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Veronique E.
Rating: 4 out of 5
following a purchase from 09/11/2024
Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone
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Damien G.
Rating: 3 out of 5
following a purchase from 09/11/2024
Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.
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Aurélie T.
Rating: 4 out of 5
following a purchase from 10/11/2024
Very good product . Fast delivery
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Lucia F.
Rating: 4 out of 5
following a purchase from 04/11/2024
Received everything in excellent condition shipping with DHL is a guarantee.
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Annie T.
Rating: 4 out of 5
following a purchase from 04/11/2024
Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.
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Lionel D.
Rating: 1 out of 5
following a purchase from 03/07/2024
Chair logo mounted upside down, more than late response waiting for a new logo I should paste.
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Éric P.
Rating: 3 out of 5
following a purchase from 01/11/2024
Error on cake order. Maple ordered and blueberry delivered. I don't like it.
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Jean Baptiste V.
Rating: 4 out of 5
following a purchase from 14/10/2024
After calling the after-sales service, I was reimbursed for the missing item.
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Nicole P.
Rating: 1 out of 5
following a purchase from 30/10/2024
I can't pick up my order at the relay point even though I have the paid invoice.
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Pauline S.
Rating: 3 out of 5
following a purchase from 28/10/2024
No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.
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Josee S.
Rating: 3 out of 5
following a purchase from 29/09/2024
Fast service, but several boxes of cookies arrive with a whole row of broken ones.
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Hillary S.
Rating: 4 out of 5
following a purchase from 22/10/2024
Super happy with our order aside from one of the maple syrups leaking. Otherwise, super glad I’m able to get a taste of home while living abroad
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Nathalie R.
Rating: 4 out of 5
following a purchase from 20/10/2024
Order delivered quickly. One product was out of stock (not when I ordered). I would have preferred a later delivery rather than a refund. I'll have to recommend it with shipping costs...
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Alexandra B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Perfect service!
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Manfred H.
Rating: 1 out of 5
following a purchase from 18/10/2024
The order was only delivered on 30.10.24 after many difficulties.
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Brigitte Z.
Rating: 1 out of 5
following a purchase from 17/10/2024
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
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Véronique M.
Rating: 1 out of 5
following a purchase from 17/10/2024
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
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Alain R.
Rating: 3 out of 5
following a purchase from 11/10/2024
Maple sugar pecan pralines best before date passed
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Kelly B.
Rating: 3 out of 5
following a purchase from 03/10/2024
There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication
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Benjamine C.
Rating: 4 out of 5
following a purchase from 11/10/2024
Fast delivery
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