Customer reviews of Les Trésors d’Érable

Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...

Satisfactory delivery time

The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas

Goods arrived broken. Delivery refused. No response to my email.

Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone

Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.

Very good product . Fast delivery

Received everything in excellent condition shipping with DHL is a guarantee.

Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.

Chair logo mounted upside down, more than late response waiting for a new logo I should paste.

Error on cake order. Maple ordered and blueberry delivered. I don't like it.

After calling the after-sales service, I was reimbursed for the missing item.

I can't pick up my order at the relay point even though I have the paid invoice.

No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.

Fast service, but several boxes of cookies arrive with a whole row of broken ones.

Super happy with our order aside from one of the maple syrups leaking. Otherwise, super glad I’m able to get a taste of home while living abroad

Order delivered quickly. One product was out of stock (not when I ordered). I would have preferred a later delivery rather than a refund. I'll have to recommend it with shipping costs...

Perfect service!

The order was only delivered on 30.10.24 after many difficulties.

I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.

I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.

Maple sugar pecan pralines best before date passed

There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication

Fast delivery

The box for preparing the pancakes was open.

Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process

Poor packaging in the parcel. Cookies completely smashed

I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.

Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.

Not all items in the package.

apart from the pallet incident on one product, we are satisfied with the products we received.

Article does not correspond at all to the photo Really very disappointed. Broken base.

J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service

Very good product

Dented maple syrup cans. Not very happy. No response from seller.

very good,

very good and fast delivery.

Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.

Neat packaging and fast delivery 👍

The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.