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M
Rating: 1 out of 5
Very good product
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
1 star review
Reset filtersA
Rating: 1 out of 5
I received expired products that were 6 months old, for a first order I am quite disappointed.
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S
Rating: 1 out of 5
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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N
Rating: 1 out of 5
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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D
Rating: 1 out of 5
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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G
Rating: 1 out of 5
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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A
Rating: 1 out of 5
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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D
Rating: 1 out of 5
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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N
Rating: 1 out of 5
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Y
Rating: 1 out of 5
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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S
Rating: 1 out of 5
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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M
Rating: 1 out of 5
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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J
Rating: 1 out of 5
The cookies order they were all melted
P
Rating: 1 out of 5
The products I received are expired! It's a shame given the price!
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F
Rating: 1 out of 5
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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M
Rating: 1 out of 5
I still haven't received my order!!
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F
Rating: 1 out of 5
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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M
Rating: 1 out of 5
No delivery received
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C
Rating: 1 out of 5
I have never received my order, already more than 10 days late and no news......
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J
Rating: 1 out of 5
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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L
Rating: 1 out of 5
Fast delivery, good special products
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I
Rating: 1 out of 5
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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C
Rating: 1 out of 5
acceptable products, horrible customer service. They do not respond
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M
Rating: 1 out of 5
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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D
Rating: 1 out of 5
not received yet
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A
Rating: 1 out of 5
Product expired a month later, very bad customer service experience, I will not buy there again
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C
Rating: 1 out of 5
I did not receive the right cakes, and I did not get a response to my question about this issue.
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R
Rating: 1 out of 5
I HAVE NOT RECEIVED MY PACKAGE
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A
Rating: 1 out of 5
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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M
Rating: 1 out of 5
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
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V
Rating: 1 out of 5
I did not receive my order. Very disappointed.
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G
Rating: 1 out of 5
I did not receive my order and the requested products.
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M
Rating: 1 out of 5
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
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M
Rating: 1 out of 5
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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C
Rating: 1 out of 5
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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C
Rating: 1 out of 5
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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M
Rating: 1 out of 5
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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C
Rating: 1 out of 5
I never received my order, and I haven't heard back from customer service in over a week.
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M
Rating: 1 out of 5
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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S
Rating: 1 out of 5
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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